We look forward to seeing you on the Outer Banks! · What to expect · COVID-19 Notice and Disclaimer to Guests
As of May 16th, visitors can now return to our vacation homes and beaches.
Few things feed the soul like the warmth of the sun, the crashing of waves, the scent of salt air, and being together with loved ones. We look forward to welcoming you as we’ve done for more than 40 years, with southern hospitality and a commitment to doing our part to ensure a vacation that will bring you many cherished memories for years to come.
While some things around the Outer Banks will be different, what won’t change is the natural beauty of the area and the commitment from us and our local business community to help ensure your vacation experience is the best it possibly can be.
Check-In begins at 4:00PM Unless early check-in was confirmed and paid for prior to arrival.
To ensure you are alerted when it is time to check-in, please confirm your cell phone number on file by logging in to your Twiddy.com account and navigating to the 'My Information' section, or you may download the Twiddy app if you prefer not to receive text messages.
Guests staying in keyless homes will not come to the office for check-in. You may go directly to the home once you receive your text message or notification that the home is ready for your arrival. Read our troubleshooting guide for additional information.
In an effort to limit contact, we will be offering curbside check-in at our Duck and Corolla office for homes with physical keys. You may proceed to the office to pick up your keys to the home once you receive the text message or notification that the home is ready for your arrival.
Community amenities may not be available for your stay. Some community pools have started reopening at limited capacities, but gyms are still currently closed by the North Carolina Governor's state orders.
You will receive a text message when the home is ready. If you arrive in the area early, please refrain from going to the home or parking in the driveway until you receive the text. Parking at the home could delay or stop services from being completed.
In order to maintain proper social distancing, we also ask that you refrain from waiting at our offices so that guests who need to pick up their keys may do so safely and comfortably. Looking for things to do? Hit the beach, take a walk, grab a bite to eat, etc. Browse the Travel Guide
Maintenance and pool-service may still be ongoing when you arrive at the home. Please allow the technicians to complete their work before entering. Do not get in a pool or hot tub unless it has been serviced.
Blankets and/or Comforters will be placed in the closets and will not be on the beds. These are not washed in between every guest. You are welcome to use the washer and dryer at the home if you would like to launder any prior to using, but please know not all comforters will fit in the machines. We encourage you to bring blankets and comforters from home.
Our housekeeping crews are thoroughly trained before preparing any homes and our housekeeping supervision team perform routine quality assurance checks to ensure that cleaning processes are followed. Cleaning crews and staff are supplied with the necessary Personal Protective Equipment (PPE).
We are utilizing products that are EPA-approved for use against the virus that causes COVID-19. We are also taking additional precautions such as more targeted disinfecting of high touch/high traffic surfaces including tables, faucets, railings and doorknobs.
For reservations that include linens, beds will be made with fitted sheet, flat sheet and pillow cases only. Blankets and/or Comforters will be placed in the closets and will not be on the beds. We encourage you to bring your own warmth layer. If you would like to use the blanket or comforter in the closet, please launder prior to using.
Sheets and towels are laundered in a highly automated and sophisticated commercial laundry facility, where they are wrapped in plastic immediately after laundering. Beds are made by our housekeepers who are instructed on proper handling of laundry.
Pools and hot tubs are cleaned and chemically treated prior to each guest's arrival, as well as a midweek chemical check.
The CDC has stated there is no evidence that COVID-19 can be spread to humans through the use of pools, hot tubs or spas, or water playgrounds. Proper operation, maintenance, and disinfection (e.g., with chlorine and bromine) of pools, hot tubs or spas, and water playgrounds should inactivate the coronavirus that causes COVID-19.
Do not get in a pool or hot tub on arrival day unless it has been serviced.
As always, we are here to help should you need assistance during your stay. In an effort to offer service safely and in accordance with social distancing guidelines, expect troubleshooting steps and solutions provided to you over the phone prior to a field technician being sent to the home.
If a field technician is sent to the home, the following steps will be taken:
Please keep in mind, local service providers and vendors outside of Twiddy may have additional safety protocols in place to ensure the safety of their staff and customers.
Like many places in the United States, shoppers should expect to see changes in product availability at grocery and retail outlets. Guests should bring essentials with them, including paper and sanitizing products and non-perishable groceries. It is not recommended to ship items to the Outer Banks as delivery dates could change and packages could be missed.
As your health and safety are our top priority, here are a few resources we’ve created to ease any worries you might have about staying in our homes.
If you haven’t already booked your stay with us, a relaxing Outer Banks vacation is at your fingertips. Availability is going fast, so act quickly! Here are some popular searches to help you get started:
This might be the best time to visit our wonderful slice of heaven. The opportunity is finally here to break away from isolation and find your private oasis on the beach. Here's just a few ideas:
Many workplaces will continue working remotely. Why not make the best of it, and work from home...from the beach? Soak in ocean views while on your conference call or take a lunch break on the beach! Learn 6 reasons to work remotely from the beach.
Do all of the things you love about a vacation right from your beach house! Cook or get takeout at home, take a dip in the pool, soak up some sun from the deck, cuddle up to a movie, and more!
One of the most remote areas of the Outer Banks - the 4x4 beaches are the perfect place to get away from it all. Learn more about why you should stay in the 4x4 area.
Now find the perfect home to spend time with your family
Rest assured we are taking all necessary precautions to prepare for your upcoming vacation in the wake of COVID-19. Hospitality and cleanliness are a top priority, especially as we continue to navigate these uncharted waters with you.
All homes are cleaned to industry standards Watch a Video
Stores and businesses are open and look forward to seeing you
Beaches are still beautiful and the sun is still shining View Beach Cam
Questions or concerns?
Call Us: (252) 457-1100
Text Us: (252) 888-2598
The Outer Banks now open to visitors! We're so excited for your visit and rest assured we are taking all necessary precautions to prepare for your upcoming vacation in the wake of COVID-19. Hospitality and cleanliness are still our top priority. For more information, read our response to coronvavirus.
Still have questions or concerns? Read our frequently asked questions.
Availability is going fast, so now is the time to book your relaxing vacation on the beach.
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Looking for a last-minute deal?
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We can't wait to welcome you!