We look forward to seeing you on the Outer Banks! · What to expect · COVID-19 Notice and Disclaimer to Guests
Are you experiencing an issue with air conditioning properly cooling your rental home? Let’s check a few things to see what might be the issue. In addition to the below troubleshooting items, please also keep in mind some environmental impacts that we’d like you to consider.
Consider some Environmental Impacts.
It is not uncommon for areas of The Outer Banks to experience summertime temperatures of 90 degrees or higher, with high humidity and heat indices well in the 100’s. Under these severe conditions, your rental home’s Air Conditioning may struggle to perform, particularly on upper levels. Temperature readings of 80 or higher may be expected in the more sun-exposed rooms without window treatments.
To offset these impacts, please see below:
Check to see if any windows or doors are open in the affected area.
Any such opening can cause the cool air to escape before it sufficiently cools any area.
Check the nearest Thermostat in the affected area.
Check inside air-flow from vents and returns.
Check outside Unit/Fan.
Are you experiencing an issue with the heat properly warming your rental home? Let’s check a few things to see what might be the issue. In addition to the below troubleshooting items, please also keep in mind some environmental impacts that we’d like you to consider.
It is not uncommon for areas of The Outer Banks to experience winter temperatures at, or below, freezing (32 degrees or lower). Winter storms can be frequent, persistent, and intense with wind-chills and frozen precipitation exacerbating the effects of the cold. Under these extreme conditions, your rental home’s HVAC system may struggle to perform, particularly on lower levels. Larger homes may require an extended period of time to allow the HVAC system to effectively warm all areas.
Check inside air-flow from vents and returns.
If you should need any additional assistance, please reach out to our offices at (252) 457-1504.
Are you experiencing difficulty with your TV’s, Cable, Wifi, Theater Equipment, or Sound System? Let’s check a few things to see what might be the issue. In addition to the below troubleshooting suggestions, please keep in mind that many of these systems feature different makes, models, and Service Providers. The more details you can gather may expedite a resolution.
Network and Password Issues
If you are unable to connect to the network or experience unusually slow or intermittent service, you may need to power cycle the modem and router. This often serves as a reboot to the system and can restore service. Service issues may be indicated by yellow, orange, or red lights (sustained or blinking) on the modem or router. To perform a power cycle, please proceed below.
Bear in mind, some areas of The Outer Banks experience routinely slow and spotty Wifi connections due to the remote and isolated nature of the area. This is an especially common nuisance in the 4x4 beaches, north of Corolla.
Troubleshooting Directly with Local Service Providers
If any of the above suggestions do not resolve your issue, we have several local Internet Service Providers who can work with you directly to diagnose, troubleshoot, and resolve many concerns. Bear in mind, these service providers prefer to speak with you directly (rather than Twiddy) since you are available in the home to perform physical troubleshooting and refer the technician to any specifics. If your Wifi Service Provider is listed below, you may proceed with contacting them directly. To determine if your home is serviced by any of these vendors, please check to see if there is a fridge magnet, tent card, or information sheet in one of the common areas of your rental home (such as the kitchen or great room). The modem or router may also display the name of the Service Provider. If you cannot locate the name or number of the Service Provider, please call our offices so that we may help determine who is available to assist.
Please keep in mind that these Service Providers may require some basic home information in order to troubleshoot and check service. Refer to your check-in materials so that you have the home address and landline telephone number available for reference. If you do not have any of this information available, please call our offices for assistance. It is also helpful to call most Service Providers from the landline telephone number in your rental home as this is often tied directly to the account in question.
If you home features Wifi service from Charter or CenturyLink (non-Twiddy affiliated), we recommend you call our offices so that we may assist in the troubleshooting.
Cable Access, Hardware, & Power
While all Twiddy rental homes feature either Cable or Satellite service, not every TV in the home is guaranteed to have access to this service. TV’s that are not connected to cable or satellite should have streaming capabilities or be accompanied by a DVD or Blu-Ray player. Unless advertised otherwise, the main great-room TV is the only unit guaranteed to feature this service; all others are subject to change.
If your TV is meant to have cable service, has power, but is not displaying picture or sound, it is likely the TV and its components are on incompatible settings or their may be a service issue.
Theater and sound equipment vary widely in make, model, and configuration. As such, we do not advise you attempt troubleshooting beyond checking input/source settings and that components are receiving power. Since some cables and connections may be wired into hard-to-reach locations such as cabinets or recesses, we advise calling our offices for further assistance.
Are you experiencing an issue with a household appliance in your rental home? Let’s check a few things to see what might be the issue. In addition to the below troubleshooting items, please also keep in mind that our Offices in Duck and Corolla stock some basic replacement appliances in case yours is missing or broken.
Our Service Technicians are great at assessing and repairing common appliances. However, if for any reason the appliance in question appears to be in total disrepair or missing altogether, please see below for some items we keep stocked at both the Duck and Corolla offices. If you are able to come pick the item up in person, It is advised to call ahead to confirm your item is in stock. Once delivered or received, these items MUST remain in the rental home as property of Twiddy and the home owner.
On turnover days, refrigerators can take up to 24 hours to fully cool. Upon arrival to your rental home, if your refrigerator seems warmer than its normal operating temperature, please bear in mind some of the following.
If you fridge seems to have no power, please check the nearest panel box for a tripped breaker. If none of the above has explained or resolved the issue by the following day, please call our offices for further assistance.
Stoves and ovens vary in make, model, and fuel source. As such, troubleshooting tips are limited as appliance specialists may be required to properly diagnose and resolve issues. However, we can advise a few of the following tips.
There is no power
Check your nearest panel box for a tripped breaker
Individual burners are not heating
If your stovetop is a traditional electric model with removable coiled burners, you may need to check that the burner itself is plugged in securely. Housekeeping may have removed these coils prior to your arrival for cleaning, and may not have correctly plugged them back in. Make sure the the knobs have been turned to the OFF position and check that everything is cool to the touch before attempting.
The ignitor is not sparking/lighting the gas burner
If available, we may advise you use a grill-lighter or extended length match to ignite the burner.
Resetting the breaker at the panel box will reset the internal computer on an appliance and will occasionally resolve certain issues.
If none of the above has explained or resolved the issue, please call our offices for further assistance.
You rental home may feature either a charcoal or propane grill. Please keep in mind that Twiddy does not supply charcoal, though propane should be available if your house features that style grill.
The grill is out of propane
Check the grill itself to see if it has a propane gas tank attached to its regulator. Keep in mind, some grills are “hard-lined’, and feature a gas line instead of a dedicated tank. If the grill does not appear to be hard-lined, check the grilling area for a spare tank. If one is not available, you can exchange the empty tank for a new one at either of our office locations. You can also purchase your own tank or refill at a local hardware or grocery store. In this instance, please save your receipt and Twiddy will reimburse you for the expense. If you are unable to make it to an office or a store, Twiddy can also deliver a replacement tank. Please bear in mind that we cannot guarantee delivery times, as our Field Staff is actively prioritizing and responding to emergencies and maintenance concerns. Gas refills for hard-lined equipment must be handled by third-party Gas Service Providers, which may be coordinated through Twiddy.
The grill is dirty
It is the departing guests’ responsibility to clean the grill with the provided brush. If the previous tenant did not perform this courtesy, we may advise igniting the grill and allowing it to heat to a high temperature. Once the grill is hot, scrubbing the grates with the grill brush should easily remove any food scraps, drippings, or buildup. If you do not have a grill brush, one can be picked up from either of our office locations, or we can have one delivered.
The grill is not reaching full temperature
This may indicate an issue with the gas regulator, which is the connection between the gas tank and the grill regulating the amount of gas reaching the burners. You can perform a reset of the regulator by doing the following. Make sure the gas tank’s valve is turned to the closed or off position. Make sure all burner knobs are in the off position. Next, detach the tank from the regulator. After a few minutes, reattach the gas tank to the regulator. Before use, make sure you turn on the gas at the tank valve BEFORE turn the burner knobs to the on position. Turning on the gas out of sequence is what causes the regulator to go “out-of-whack”.
The grill is in disrepair
If there are broken knobs, burners, handles, or any general damage to the grill, please call our offices for further assistance so we can coordinate a repair or replacement.
Washers and dryers vary widely in make and model. As such, troubleshooting is limited as they often require appliance specialists to diagnose most issues. However, please bear in mind some of the following to improve and maintain their performance.
Check and clear dryer vents and lint traps
Clearing the dryer of any excess lint or obstructions in the vents can greatly increase performance. If your laundry is not drying efficiently, this is the most common source of the issue.
Limit load size
Clothes or towels that are heavily drenched with water will dry at a much slower rate, especially if loaded into the unit in bulk. This can also damage the dryer due to the weight and strain this imposes on the moving parts. The same is true of washers: an excessive load will hinder performance and can cause damage.
Check for tripped breakers
If the washer or dryer seems to have no power, we advise checking the nearest panel box for a tripped breaker.
While not an appliance in the traditional sense, elevators can be considered as such. This amenity is intended to assist the infirm and aid in the transportation of luggage, groceries, and other items. Please keep in mind children are not allowed to ride or operate the elevator unattended due to the risk of serious injury. Please follow all posted safety instructions. See below for further best practices and a few troubleshooting tips.
The elevator is not calling to a particular floor
Make sure all the entry doors for the elevator are closed on each level of the home. Accordion doors, when present, also should be fully closed before the elevator will respond. If any of these doors are open or ajar, the elevator may not work, as a safety precaution.
The elevator has no power
Check the nearest panel box for a tripped breaker.
Someone is stuck inside the elevator
If you can communicate to the party inside, advise them to remain calm. Check all entry doors for the elevator to make sure they are securely closed, as any opening may have caused the cab to “lock” as a safety precaution. You can also check the nearest panel box for a tripped breaker. If either of these suggestions do not restore normal functions, please call our offices immediately so that we can dispatch someone to assist in person. We may also advise you to call 911 if there is any immediate health or safety concern presented by this situation.
Best Practices & Reminders
Are you experiencing loss of power in your rental home? Let’s check a few things to see what might be the issue. Pay particular note as to whether the power outage is isolated to a single outlet, a single room, a specific area of the home, or is affecting the entire home. In addition to the below troubleshooting items, please also keep in mind that The Outer Banks is especially susceptible to area wide power outages during Tropical Storms, Hurricanes, Nor’Easters, and Winter Storms.
If your issue seems to be isolated to a single outlet, the outlet itself may need to be rest or there could be a tripped breaker. See below for how to proceed.
If the outlet features a “TEST” and “RESET” button
This indicates that the outlet type is a GFCI, which stands for Ground Fault Circuit Interrupter. This type of outlet can prevent electrical shock in wet locations such as bathrooms, kitchens, decks, or pool areas. Moisture may have caused the outlet to default to a safety mode where power is shut off. If this is the case, you may press the “RESET” button to restore power. If this does not work, we may suggest checking your nearest panel box for a tripped breaker.
The outlet features no buttons; only plugs/ports
These standard outlet types do not feature dedicated control buttons. As such, we may suggest checking your nearest panel box for a tripped breaker.
This issue is most commonly caused by a tripped breaker. Be advised that panel boxes may be located in several areas of the home. Check the panel box nearest to the affected area for a tripped breaker.
The most common reason for tripped breakers is overloading the circuits. This occurs when too many major devices or appliances that consume power are being ran at once in a certain area. Limit excessive power use in isolated areas to prevent tripping breakers.
This issue is most commonly caused by area-wide storm impacts. Heavy wind, rain, and fallen tree-limb debris often disrupt power to entire communities. Even if you are unsure as to the extent of the outage, we may advise checking your panel boxes for tripped breakers in case this is the issue. Use extreme caution in navigating your home in the dark.
If tripped breakers are not the issue, we advise calling the local power provider, Dominion Power, at 866-366-4357. If available, it is advised you call them directly from the landline house phone, as this may help expedite your service request. If you are able to connect to Wifi, you can also visit their website, https://www.dominionenergy.com/outage-center to see if the outage is area wide, review safety tips, and other useful information.
You may also call our offices and we can assist in placing an outage report or checking for an ETA of restoration.
The Outer Banks is the ideal environment for multiple species of insects and pests, with its warm and humid summer climate and various bodies of water. Areas closest to the Sound host an especially large population of spiders, flies, midges, palmetto-bugs, and mosquitos. Ants are prevalent in sandier areas closer to the beach. Given the nature of this habitat, it is not uncommon for you to encounter any of these pests in and around your rental home as they seek out cooler temperatures, sources of water, and food. If you need to mitigate the presence of any such pests, we may suggest some of the following solutions.
Twiddy is not licensed to distribute, deliver, or administer pesticides, sprays, or treatments. If your situation requires any such action, we can reimburse you for the purchase of your own treatment or can coordinate having a licensed pest control company to address the situation. It is often quicker and less disruptive to your vacation to purchase your own sprays or traps from a local hardware or grocery store. If you do so, please save your receipt to provide to the nearest Twiddy office so that we can reimburse you for the expense.
If you would prefer to have a licensed professional treat your rental home, please reach out to our Maintenance Department at (252) 457-1504 so that we can facilitate that service with a local vendor. Please bear in mind that service turnaround cannot be guaranteed by Twiddy, as these vendors are not managed by or directly affiliated with our company.
Please also keep in mind that even pest control companies cannot treat for flying insects like midges, mosquitos, and flies. Pests with a centralized nest, such as hornets, wasps, or bees, can be removed however. If a nest has been identified on the premises of your rental home, we advise you to not disturb or attempt removal.
Midges are small flying insects that resemble mosquitoes, however, they do not bite. They sometimes emerge in large numbers near channels, creeks, and large bodies of water such as the sound. Swarms can be dense enough to interfere with outdoor activities. Midges tend to gather in very large, dense masses on the sides of homes, decks, vegetation and carports, and they are highly attracted to light. Extermination/pest control of midges is ineffective because of their breeding habitat and habits as adults. To reduce the presence of midges at your vacation home, turn exterior lights off and close window shades at night.
Pools and Spas are excellent alternatives to the ocean for enjoying time in the water. If you are experiencing an issue with use of either amenity, we have a few things you can check to help resolve some common problems. In addition to the below troubleshooting items, please also keep in mind some environmental impacts that we’d like you to consider.
Sand frequently blows into most pools, particularly those nearest the oceanfront or large sand-dunes. Those in your party that do not rinse off before entering the pool may also contribute to some of the sand accumulation. The good news is that sand DOES NOT affect the function, chemical safety, or cleanliness of the pool. Sand that enters the pool will settle to the bottom and should not interfere with the filters or pumps. Excessive sand build-up can be vacuumed out by a licensed pool vendor, but may incur an extra charge if needed outside of normal servicing. The same is true for spa conditions and function.
Pool heaters are only available seasonally by request, and may require an additional fee. If you home advertises a heated pool, you must request this service be added prior to your arrival. If you have arranged and paid for this service, please be advised that heaters are turned on the day of your arrival and may take up to 24 hours before its effects become apparent. These amenities are also very sensitive to weather conditions. Strong winds, cool temperatures, and rain can substantially affect performance. Some heaters may not come on at all if air temperatures dip below 60 degrees. Even in ideal conditions, heaters usually only raise the water temperature 8 to 10 degrees above the ambient air temperature and may not exceed 80 degrees. If the heater is experiencing difficulties beyond these conditions, we may suggest the following:
Check the water-flow from jets
If the water flowing from this area is warmer than the surrounding water, then your heater is functioning and may just need more time to take effect. If you feel no temperature difference from the jets’ water flow, or if there is no flow at all, we may advise that you check your nearest panel box for a tripped breaker or call our office for further assistance.
Spas that are not heating properly can be caused by one of several common issues. Not leaving the cover on your spa while it is not in use can cause the tub’s heat to escape and water temperatures to be chilled by cooler air. The other most common issues are those relating to power. Spas may default themselves into “economy” mode if not used for extended durations, in an effort to save power. A tripped breaker may also cause total power loss and subsequent loss of heat. We suggest the following for each of these scenarios.
Please keep in mind your pool/spa may not have been serviced by the time you check into your rental home. Pool Vendors work extended hours due to weekend traffic delays and full servicing may not occur until after 5pm. Also bear in mind that sand that has settled to the bottom of the pool is normal in our area and is not an indicator that the water is dirty. Some surface staining on the bottom of the pool and its liner is also a common condition, and may also give the false impression of dirty water. Surface debris like leaves, bugs, and pollen may also drift or blow into the water throughout your stay. This is also common and can be easily removed with the provided net or skimmer.
Whether this condition is present on your pool or spa, it is often a power issue. For your spa, you may check its display panel to see if there is any apparent error or mode message. If there is no power at all, a breaker may have tripped.
Fecal accidents require the immediate closure of any pool or spa. Please report all accidents promptly and do not allow anyone to re-enter the water until a full treatment has been completed. Failure to comply can cause serious illness.
The most common causes for loss of water levels is excessive splashing and evaporation. Keeping your spa covered while not in use will mitigate any evaporation. Aside from limiting splashing, pool water levels can best be maintained by adding water with the nearest hose.
Occasionally, some pools and spas in Dare and Currituck counties experience a mild ground current. While this occurrence is typically intermittent and benign, it may be more prevalent in different areas of The Outer Banks depending on environmental conditions. Using rubber mats (when available) or rolled up towels as platforms for entry and exit into the water can mitigate the effects of this current.
The safety and security of you, your family, friends, and guests are of the utmost importance to Twiddy. You home is equipped with a variety of security features to ensure everyone in your party can enjoy their vacation without worry. If you are experiencing any difficulties with doors, locks, or alarms please refer to the below troubleshooting reminders.
The main entry of your home will be outfitted with either a hard/physical key-lock or a keyless entry system. Upon arrival, our agents at the front desk will review with you which style lock your home features and how to operate that system. If for any reason you have difficulty locking or unlocking the home, please see below.
My keys are not working
Be sure that the label on your key-tag matches the name and house number reflected on the home as well as your check-in materials . Also, be sure that you are attempting entry into the correct door. Most main entries are featured at the front or side of the home, usually on the first or second level. If you have incorrect or malfunctioning keys, please call our offices so that we may dispatch someone to assist in person.
My keyless entry system is not working
Keyless entry codes are time sensitive and only activate at the time arrival services have been completed at your rental home, or after 4pm. If you pre-arranged an early check-in, you keyless code will activate after 1pm. If the issue is not related to the timing of your code, we can try a few other things.
Deadbolt Style Lock Operating Instructions
To UnlockEnter your code as shown above (XXXXX including * or #, if shown) and turn the deadbolt knob on the lock while the light is green. Turn the doorknob to open the door.
To LockTurn the deadbolt knob.
Lever Style Lock Operating Instructions
To UnlockEnter your code as shown above (XXXXX including * or #, if shown) and push the handle down while the light is green to unlock AND open the door.
To LockAutomatically locks when door is closed.
Keyless entry timing sensitivities
Entry instructions should also be provided in your check-in materials. Bear in mind, some homes feature different style lock mechanisms, though instructions for each style should be provided. If none of the above suggestions explain or resolve your issue, please call our offices so we may dispatch someone to assist in person.
Some homes feature doors that have a lift-n-lock entry system. These door systems have a lever action handle that can be lifted and depressed in either direction, as well as a deadbolt latch. If you are having difficulty opening this style door, please keep in mind the following.
If any of these wall or ceiling mounted alarms are emitting an errant beep, they may need to have their batteries changed. Please take note of the location of the alarm in question and contact our offices so that we may dispatch in-person assistance. If you feel comfortable doing so and can safely reach the alarm, you may attempt to access the battery pack of the alarm and adjust or change the batteries yourself.
If you rental home features direct access to a pool from the interior of the home without the barrier of a gate or fence, a pool alarm will have been put in place as a safety precaution. These alarms are meant to make you aware if an unattended child has opened any door leading to the pool area without your knowledge. In order to prevent this alarm from sounding, you must depress a small button on or over the door before opening the door. If this button is not pressed, the alarm will activate and sounds very similar to a routine security alarm.
If your home features a Security Alarm, these items are typically activated in the off-season when the home is uninhabited. Use of these alarms is strictly limited to personal home-owner use and is not available as an amenity for guests. If for any reason the alarm is activated or is actively sounding during your stay, please reach out to Twiddy immediately so that we may coordinate deactivation.
Are you experiencing an issue with water or plumbing in your rental home? Let’s check a few things to see what might be the issue. In addition to the below troubleshooting items, please also consider some environmental impacts and conservation tips.
Storms that produce heavy rain and high winds can lead to leakage around windows, slider doors, and other points of entry. There are no active measures that can be taken to resolve this issue UNTIL the rain subsides. Until conditions improve, we advise placing towels at window or door seams to mitigate the intrusion of water. If this sort of leak has led to dripping water accumulation, please place a container (bowl, bucket, etc.) under the water source to prevent further damage to the home and notify Twiddy immediately so that we may coordinate any necessary assessments or repairs.
Well-Water Conditions (4x4 Beaches)
Homes with private wells occasionally experience low pressure, salty, distasteful, or discolored water. There may also be an unpleasant sulfur odor. Private well water may discolor hair and/or clothing. Many guests choose to use bottled water for drinking purposes, even though the water is tested regularly for contaminants. All homes in the 4x4 area have private wells and may have more prevalent water problems, even in homes with water filtration systems. Please keep in mind that these conditions are common for this area of the beach, and while water remains safe to use and is regularly tested and treated, we can gladly have specialists determine if further treatment is necessary. Always feel free to reach out if conditions worsen or seem beyond comfortable use.
Loss of Water Service (Nags Head through Corolla)
Total loss of water service (to all plumbing fixtures) in a home on the paved areas of The Outer Banks is likely directly related to an area outage through Public Utilities. Please notify Twiddy immediately if you experience total water loss so that we may coordinate with the local utilities provider on an ETA for restoration of service.
Loss of Water Service (4x4 Beaches)
Total loss of water service (to all plumbing fixtures) in a home on the 4x4 beaches is likely due to a power outage, as these homes are serviced through private wells that require electric pumps. In this condition, we suggest locating the nearest panel box and checking to see if a breaker has tripped. Even if you are able to restore water service by resetting the breaker, please notify Twiddy so that we may assess further.
Whether the leak is coming from a pipe, plumbing fixture, toilet, or appliance, it always best to first attempt to turn off the water source so that the leak is no longer active. A shut-off valve should be in close proximity, and if located, we advise to please turn it to the OFF position.
If you cannot locate the shut-off valve, are unable to stop the flow of water, or there is residual dripping, please find a suitable receptacle to collect the water in order to contain and prevent any further damage or impacts to the home. A bucket, pot, trashcan, cooler, or even towels can help to temporarily contain the effects of a leak.
In any case, please contact our offices so that we may dispatch someone to address the leak in person.
Are you unsure how trash and recycling are handled in your area of the beach? See below for a community trash schedule as well as some general reminders. For more information, visit our Trash page.
Dare County Non-Emergency → (252) 473-3444 Dare County Sheriff Department → (252) 475-5980 Currituck County Non-Emergency → (252) 232-2216 Currituck County Sheriff Department → (252) 453-2121 ALL EMERGENCIES → 911
Rest assured we are taking all necessary precautions to prepare for your upcoming vacation in the wake of COVID-19. Hospitality and cleanliness are a top priority, especially as we continue to navigate these uncharted waters with you.
All homes are cleaned to industry standards Watch a Video
Stores and businesses are open and look forward to seeing you
Beaches are still beautiful and the sun is still shining View Beach Cam
Questions or concerns?
Call Us: (252) 457-1100
Text Us: (252) 888-2598
The Outer Banks now open to visitors! We're so excited for your visit and rest assured we are taking all necessary precautions to prepare for your upcoming vacation in the wake of COVID-19. Hospitality and cleanliness are still our top priority. For more information, read our response to coronvavirus.
Still have questions or concerns? Read our frequently asked questions.
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