Careersat Twiddy & Company
Located on the beautiful Outer Banks of North Carolina, Twiddy & Company is the Outer Banks area’s leading vacation home rental company with over 1,000 homes from South Nags Head to Carova Beach. We offer a wide range of homes from 1 bedroom condos, and smaller budget-friendly cottages, to deluxe oceanfront properties, many with more than 20 bedrooms.
As a small family business founded in 1978, hospitality has always been the common thread, which runs through every department and aspect of our business in our mission to provide superior service to our vacation homeowners, an extraordinary vacation experience for our guests, and an incredible place to work for our employees.
At Twiddy & Company, people make the difference. Our employees are smart, talented, friendly, and committed to our core values. We believe in concepts like treating each other with respect, cooperating, working as a team, and providing superior customer service. We don’t approach these ideas as optional; they’re crucial to our success. We challenge each person to go beyond getting it done, or getting it done quickly; we want to get it right.
Employee Perks
From special lunches in the busy season to company meetings where we can all get together and embrace the Twiddy culture, the Twiddy family takes pride in providing top notch employee experiences in addition to owner and guest experiences.
Full health benefits. An HSA plan is offered.
401k with competitive match.
Career growth opportunities, including specialized training.
Competitive pay.
Growth Opportunities
There are many career growth opportunities at Twiddy & Company. The Talent Services team handles all stages of Twiddy employment, from “hire to retire.” With many different departments at Twiddy & Company, employees have the opportunity to grow within a particular position or to explore other opportunities within the company.
What Our Employees Say
Meet some of our employees and hear why they love working at Twiddy.
Guest Services
The Guest Services team is comprised of Vacation specialists who provide Southern hospitality, from vacation planning to booking, as well as personally welcoming guests as they arrive to the Outer Banks. Guest Services is available to assist guests throughout their vacation, including planning their next OBX vacation, always with a smile. A positive guest experience is the Guest Services team’s priority. Guest Services works closely with all other departments within Twiddy & Company.
Field Services
The Field Services team specializes in communication with an overall goal of improving the maintenance of our vacation homes. Problem solving skills are necessary to evaluate and correct minor home issues as well as knowing local vendors to contact to address specific issues. The Field Services team also guides homeowners toward making educated decisions about the upkeep of their vacation home, all with Southern hospitality in mind. Members of the Field Services team work in the office as well as in our vacation homes.
Home Services
The Home Services team ensures that homes are clean and prepared for each guest’s arrival. They coordinate cleaners, inspectors, and linen providers for each reservation in our vacation homes. Each vacation home must be serviced during a short period of time between guests. Home Services is also responsible for scheduling and coordinating various deep cleaning services throughout the year.
Owner Services
The Owner Services team is the first point of contact for our homeowners. Owner Services facilitates the introduction of homeowner to all aspects of Twiddy & Company’s property management service, including recommendations on rates and service providers as well as answering any and all questions that arise. The Owner Services team regularly communicates with homeowners on best practices for optimal asset management.
Marketing
The Marketing team strives to provide an exceptional digital experience for guests and homeowners, as well as providing relevant information about the Outer Banks. With the goal of booking weeks in Twiddy’s vacation homes in mind, Marketing greatly contributes to both the guest and the homeowner experience. Top notch visual presentation for each vacation home and relevant content are a priority, as well as digital innovations are launched during the ideal timeframe.
Analytics
With a focus on research and development, the Analytics team collaborates with all other departments within Twiddy & Company to collect data. Analytics looks closely at the information collected and presents it to various stakeholders within the company with data-reinforced recommendations for improvement.
Accounting
The Accounting team handles the overall financial aspects of the company. From handling guest vacation payments to generating monthly financial statements for homeowners, as well as handling the financial responsibilities within the company.
Communications
The Twiddy & Company Communications Team is comprised of seasoned content creators, media experts, and visual storytellers. The team is responsible for a wide range of internal and external communications activities and works closely with the media to tell our company’s story to regional and national audiences.
Tech
The Technology team is responsible for maintaining all information systems and hardware to keep the company functioning on a daily basis. From server maintenance to programming innovations, the Tech team continually evolves to keep up with the ever changing technology advancements.
Talent Services
Nothing is more important to Twiddy & Company than the people who work here. The Talent Services team is committed to mutual trust, inclusion, and clear communication to support all who work for Twiddy & Company. They strive to equip employees with the resources and support needed for successful career development.
Summer Internships
At Twiddy & Company, our interns have the opportunity to be an integral, valued part of our team. All interns must have excellent hospitality skills and the ability to take direction, collaborate, and work in a dynamic, fast-paced, team environment while maintaining a positive, upbeat attitude.