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Important Weather Alert: Hurricane Dorian

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BULLETIN #10
Message to Arriving Guests
Monday, September 09, 2019 10:48 AM

All evacuation orders have been lifted for both Dare and Currituck Counties.

Our area received about 5 inches of rain overnight in a popup storm heavier than predicted. If you are an arriving 4x4 guest, Twiddy & Company advises you to arrive for check-in during daylight hours. Use caution driving on NC 12.  We urge you not to drive your vehicle through water where the depth cannot be safely determined. Some areas & homes may not be accessible due to flooding &/or storm damage. We ask for your patience upon your arrival. Take your time and be safe!

Hurricane Dorian storm debris may still be present in the water and along all beaches. MODERATE rip current risk at all beaches. Only experienced surf swimmers who know how to escape a rip current should enter the water. Never swim alone and always take floatation! Strongest rip currents often occur a couple hours either side of low tide, which is around 11 am today. If help is needed call 911. Beach safety information can be found at Weather.gov and Love the Beach Respect the Ocean.com.


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Travel Insurance Information

For information on Travel Insurance, use these links

Frequently Asked Questions

What should I do before and after the storm?

In preparation of a storm event, plan accordingly by stocking a supply of non-perishable food items, drinking water, a large cooler with ice, at least one flashlight with batteries, first-aid kit including medications, and other necessities.

Local Gas Stations and Grocery Stores can be found in the following locations:

  • Nags Head/Kill Devil Hills - Food Lion, Harris Teeter, Stop N Shop, Shell, Kangaroo Express
  • Southern Shores/Kitty Hawk/Duck - Food Lion, Harris Teeter, Han-Dee Hugo’s, BP
  • Corolla/4x4 - Food Lion, Harris Teeter, Shell, O.B. Gas & Convenience, Winks of Corolla

In the event of a total power outage, please report this to our local power provider, Dominion Power, at 866-366-4357 from the home's landline telephone if possible. Power outages on the 4x4 beaches may result in temporary loss of water, as these homes feature water service through private wells with electric pumps.

Storms often produce wind-driven rain and may cause leaking around windows, sliders, and doors which typically cannot be addressed until weather conditions improve. Until appropriate measures can be taken to assess a leak, we advise you to place towels at the point of entry to soak up excessive water and to place a container under any active drips.

To report damages after a storm event, contact Twiddy directly via our mobile App or email to avoid extended hold times. Reporting specific locations and details of the damage, including photos, may help expedite our assessment and/or repair. Be aware that persistent and strong on-shore wind may cause sand to blow into pools and salt to buildup on oceanfront windows. Sand will not affect the chemical balance or function of the pools and windows may have to be assessed after conditions improve.



When is the hurricane going to hit?

If a hurricane is imminent, please refer to the following local media outlets for up-to-date information regarding mandatory evacuations:

Television Stations:

The Weather Channel (cable channel 16)
Outer Banks TV (cable channel 12)
Local NC TV (cable channels 7 and 9)
Southeast VA TV (cable channels 3, 10 and 13)
Local Public Access TV (cable channel 19)

FM Radio Stations:

92.3, 93.7, 94.9, 95.3, 99.1, 102.5, 104.1 or 105.7 FM

Local Websites:

Dare County
Currituck County



When will you be evacuated and how will you be notified?

If a mandatory evacuation is issued by the Emergency Management Service, you must comply. Twiddy will use commercially reasonable efforts to contact each occupied home by phone, text and/or email and advise guests of the proper departure procedures. If a voluntary evacuation is issued by the Emergency Management Service, we strongly urge you to comply.

Once evacuations are issued, traffic will become extremely heavy as visitors and residents evacuate the island. Be sure to fill up your gas tank prior to evacuating the area; travel times will be extended due to the high volume of traffic. Local authorities will actively assist evacuation traffic. Blue “Evacuation Route” signs mark the recommended path of evacuation during a hurricane.



How will you know it’s safe to return and that your house is not damaged?

To verify the evacuation has been lifted, please visit the following websites:

For homes located in Duck, Southern Shores, Kill Devil Hills, Nags Head: Dare County
For homes located in the 4x4 beaches and Corolla: Currituck County

Once the mandatory evacuation has been lifted, available Twiddy staff will begin assessing the condition of vacation homes so that information regarding habitability may be posted on the Twiddy website. Our website www.twiddy.com will be updated as frequently as possible with applicable information. The expediency and accuracy of such communications are dependent upon the assumption that the mandatory evacuation has been lifted and our office, software and electrical systems are still intact. The availability of staff is dependent on their safety and availability in the wake of the hurricane.

You may only return to the area only after you have verified that the evacuation has officially been lifted and we have confirmed that your vacation home will be habitable upon your return.



Will you be refunded by Twiddy & Company Realtors or Generali Global Assistance in the event a Mandatory Evacuation is ordered?

Generali Global Assistance Insurance coverage was offered at the time you booked your vacation rental. If purchased, you will have received your Generali Global Assistance Insurance Description of Coverage prior to your vacation. Once a storm has been upgraded to Hurricane status, the event is considered foreseeable, meaning the insurance plan can no longer be purchased to cover losses that may be suffered from that specific storm. Generali’s plan provides coverage for a number of events that may be encountered during hurricane season, such as mandatory hurricane evacuations, interruptions of essential services (water, electric, gas, etc.) at the vacation home, road service interruptions, flight delays and/or cancellations, and the guest's personal home being made uninhabitable by hurricane or other natural disaster. Please follow the state authorities’ guidelines regarding a mandatory evacuation.



Will you be refunded if you do not have Travel Insurance?

You will not be entitled to a refund from Agent, Owner or the insurance company if you refused to purchase the Travel Insurance policy.



What does Generali Global Assistance Insurance cover if there is a mandatory evacuation?

What if a mandatory evacuation is issued during my trip?

You should consider seeking accommodations out of harm's way. Generali reimburses for reasonable additional accommodation expenses incurred during the mandatory evacuation period. The limits for reimbursement can be referenced in the Travel Delay coverage section of the Description of Coverage. 

You can seek reimbursement for trip days that can't be used because of a current evacuation order. The coverage to reference is Trip Interruption. 

What if the mandatory evacuation order is lifted during my trip?

If you have more than half (or more than seven days) of your trip remaining, there typically isn't coverage for the rest of your unused arrangements if you decide to go home and end the trip early. If you have more than half (or fewer than seven days) remaining on your trip when the evacuation order is lifted, the plan can provide coverage for the remaining portion of your trip. 

If the evacuation order is lifted and you have more than half (or more than seven days) of your trip remaining, there typically isn't coverage for the rest of your unused arrangements if you decide to go home and end the trip early. If you have more than half (or fewer than seven days) remaining on your trip when the evacuation order is lifted, the plan can provide coverage for the remaining portion of your trip. 

What if you stayed home because of a current evacuation order?

Once the evacuation order is lifted if you have more than half (or more than seven days) of your scheduled trip remaining, there typically isn't coverage for the rest of your unused trip cost if you decide not to travel. If the evacuation order is lifted and you have less than half (or fewer than seven days) remaining on your scheduled trip, the plan can provide coverage for a full cancellation. 

What if the mandatory evacuation order is issued a few days before my trip?

If the evacuation order is still in effect when the trip is supposed to begin, and your scheduled trip is less than seven days long, you can claim for a full cancellation. 

If the evacuation is still in effect when your trip is supposed to begin and remains in place for half of the scheduled trip or more, you can claim for the total of your unused trip cost. You can also claim for a full cancellation if you have seven days or less of your reservation remaining when the evacuation is lifted. You may reference the Trip Cancellation coverage in these situations.

Please pay attention to the evacuation order's status when deciding whether or not to cancel your plans.

What if the mandatory evacuation order is in effect now but my trip is scheduled for the future?

A current evacuation order usually isn't a covered reason for guests to cancel their future trip. If the evacuation order is lifted before your scheduled arrival, the policy typically won't provide coverage. You are encouraged to pay attention to news updates on any current storm or hurricane that could impact your trip. 

How do I file a claim?

To file a claim, complete the Hurricane Claim Form and send it to CSA with a copy of the rental agreement and any other supporting documentation. Be sure to include any receipts for additional expenses incurred as a result of the mandatory evacuation. This helps to evaluate your claim even faster.

How do I contact Generali?

If you have purchased travel insurance and have specific questions about coverage or claims, please call Generali directly at (866) 999-4018. Referencing plan code G-332CSA may assist in directing your inquiry.

For questions or assistance, please call Generali directly at (866) 999-4018 or email Generali at claims@csatravelprotection.com and reference plan code G-332CSA.

Previous Bulletins

BULLETIN #9
Message to Arriving Guests
Sunday, September 08, 2019 8:31 AM

The mandatory evacuation will be lifted beginning Sunday, September 8th at 4PM for guests and visitors in Dare County including the towns of Duck, Southern Shores, Kitty Hawk, Kill Devil Hills, & Nags Head.

Effective at 8AM on Monday, Currituck Outer Banks will lift the mandatory evacuation for visitors and those vacationing in Corolla and the 4x4 beaches.

We are continuing to assess the area and our homes. We encourage you to check your individual travel route to confirm safe travel conditions. To read Dare and Currituck County’s full statement regarding the storm and further instruction, please visit www.darenc.com or co.currituck.nc.us. For road conditions, visit www.ncdot.gov.

BULLETIN #8
Message to Arriving Guests
Saturday, September 07, 2019 10:32 AM

The mandatory evacuation has NOT been lifted for guests and visitors.

We do not advise you to travel until you have heard from us. Twiddy will use commercially reasonable efforts to contact you by phone, text and/or email if the home is not habitable but only after we have safely assessed the area and local access roads have been cleared. The day/time can not be determined at this time.

Once evacuation orders are lifted for guests and visitors, check your individual travel route to confirm safe travel conditions.  

BULLETIN #7
Message to All Guests
Friday, September 06, 2019 4:12 PM

The mandatory evacuation has not been lifted. We do not advise you to travel until you have heard from us. Twiddy will use commercially reasonable efforts to contact you by phone, text and/or email after your home has been assessed, deemed habitable and local access roads have been cleared. The day/date can not be determined at this time. Once evacuation orders are lifted, check your individual travel route to confirm safe travel conditions.

BULLETIN #6
Message to All Guests
Wednesday, September 04, 2019 12:41 PM

A MANDATORY EVACUATION IS IN EFFECT. Dare & Currituck County Authorities will be notified of any homes that are still showing as occupied. Refusing to comply with a mandatory evacuation order is a criminal offense in violation of North Carolina law.

We urge you to abide by the order.  You may NOT refuse Owners & Staff the right to access the home. Twiddy offices will remained closed until further notice.

We are now under a Hurricane Warning and a Storm Surge Warning.  Hurricane Dorian is a dangerous and serious threat.  Emergency Management urges everyone to heed the warning and evacuate TODAY!  Emergency personnel will NOT be able to respond to calls for help.  Life-threatening storm surge, ocean overwash, soundside flooding, heavy rainfall and high winds will make roadways impassable, possibly for days or longer. 

Latest Dare County Emergency Bulletin:

Dare County is now under a Hurricane Warning and a Storm Surge Warning. Hurricane Dorian is a dangerous and serious threat for all of Dare County. The mandatory evacuation order remains in effect for all visitors and residents. Emergency Management strongly urges everyone to heed the warning and evacuate today. Those who do not evacuate should be prepared to sustain themselves for at least 72 hours. Emergency personnel will not be able to respond to calls for help during the flooding and high winds that are expected during this storm.

The risk of life-threatening storm surge, ocean overwash, soundside flooding, heavy rainfall and high winds will make roadways impassable, possibly for days or longer. Highway 12 on Hatteras Island is especially vulnerable to flooding and will likely become compromised and impassable as conditions deteriorate.

The Dare County Control Group met this morning and determined that curfews will be needed to ensure public safety. Exact timing for implementation of curfews and any additional prohibitions and restrictions will be made after considering updates from the National Weather Service later today and Thursday.

North Carolina Emergency Management has opened shelters in other areas of the state, including locations that are pet-friendly. For updated shelter information, visit https://www.ncdps.gov/storm-shelters. There are no emergency shelters in Dare County. For updated information from Dare County Emergency Management, the towns and the National Park Service, visit www.darenc.com/hurricanedorian. The next update from Dare County Emergency Management will be issued on Wednesday, September 4 no later than 6:00 p.m.

BULLETIN #5
Message to All Guests
Wednesday, September 04, 2019 10:49 AM

A State of Emergency & MANDATORY EVACUATION is in effect for all of Dare County (Duck, Southern Shores, Kitty Hawk, Kill Devil Hills, and Nags Head) & the Currituck Outer Banks (Corolla & 4x4). 

Twiddy offices will remain closed until further notice. Upon receiving mandatory evacuation orders, our resources have been dedicated to the safe departure of our guests and storm preparations. 

Current guests: A MANDATORY EVACUATION IS IN EFFECT.  Refusing to comply with a mandatory evacuation order is a criminal offense in violation of North Carolina law. We urge you to abide by the order. Owners & Staff have the right to access the home now without notice to clean, inspect, and secure the properties. 

Incoming guests: We do not advise you to travel until you have heard from us. Twiddy will use commercially reasonable efforts to contact you by phone, text and/or email. The day/date can not be determined at this time.   

We appreciate your patience and understanding as our responses to phone calls, text messages, and emails will be delayed. We will continue to update Twiddy's weather page and social media outlets as weather conditions safely permit.

To read Dare & Currituck County’s full statement regarding the storm, further instruction please visit www.darenc.com or co.currituck.nc.us/. For road conditions, visit www.ncdot.gov

BULLETIN #4
Message to All Guests
Tuesday, September 03, 2019 11:26 AM

A MANDATORY EVACUATION has been issued for Dare County visitors effective Tuesday 9/3/2019 at 12PM and for residents effective Wednesday 9/4/2019 at 6AM. 

A MANDATORY EVACUATION has been issued for Currituck County visitors and residents in Corolla and the 4x4 effective Wednesday, 9/4/2019 at 8AM. 

North Carolina is under a state of emergency. The state of emergency includes restrictions on ocean swimming due to dangerous surf conditions and strong rip currents along the beaches. Everyone must stay out of the water as it is unsafe for even the most experienced swimmers. 

County officials encourage you to travel westbound on Highway 64 to Interstate 95. Evacuating through the rural areas to the west of Dare County will help avoid traffic backups and congestion that may prolong evacuation by traveling northbound through the Hampton Roads portion of Virginia. For road conditions, visit www.ncdot.gov. 

If you have purchased Travel Insurance, you may contact CSA directly at 866-999-4018 for any questions related to your reservation and coverage. Reference plan code G-332CSA. 

To read Dare and Currituck County’s full statement regarding the storm, travel routes, and further instruction, please visit www.darenc.com or co.currituck.nc.us. 

Stay up to date on further developments by visiting Twiddy’s weather page and social media outlets, weather.com, nhc.noaa.gov, or your trusted weather outlets. 

BULLETIN #3
Message to All In-house & Arriving Guests
Monday, September 02, 2019 6:30 PM

A MANDATORY EVACUATION has been issued for Dare County visitors including the towns of Duck, Southern Shores, Kitty Hawk, Kill Devil Hills, & Nags Head beginning Tuesday, 9/3/2019 at 12:00 p.m. A mandatory evacuation order for all Dare County residents becomes effective at 6:00 a.m. on Wednesday, 9/4/2019. Currituck County, including Corolla & the 4x4 has not ordered an evacuation. Please stay tuned for more information. 

If you have purchased Travel Insurance, you may contact CSA directly at 866-999-4018 or please visit CSA's claim information page. Twiddy will provide the necessary documentation to CSA.

To read Dare & Currituck County’s full statement regarding the storm, travel routes and further instruction please visit www.darenc.com or co.currituck.nc.us/

 

To our In-House Guests:

Follow the listed instructions and return keys to the office. If your home is keyless, alert our office that you have vacated the premises. 

  • Take all of your belongings and food with you.
  • Remove all trash and place in the outside receptacle cans.
  • Place all receptacle cans and recycling bins in the outside shower or carport area
  • Secure hoses, pool floats, beach chairs, deck furniture and loose items by placing them in the outside shower or inside the house. Flip larger items over.
  • SECURELY LOCK ALL WINDOWS AND DOORS. Do not forget to hook all screen doors and outside shower doors. Close all window blinds and draperies.
  • Traffic will be extremely heavy. Plan accordingly.
  • For road conditions, visit www.ncdot.gov
  • Most of all: drive carefully and patiently.

 

To our Arriving Guests:

With the current track, we are anticipating the effects of Dorian beginning on Wednesday. Twiddy will use commercially reasonable efforts to contact you by phone, text or email.You will be contacted only if your home is not habitable after the evacuation has been lifted and we have safely assessed the area. The day/date can not be determined at this time.

BULLETIN #2
Message to Arriving Guests
Sunday, September 01, 2019 5:00 PM

We are continuing to closely monitor the development and forecast tracks of Hurricane Dorian as it continues to churn towards the Bahamas on Sunday, 9/1. Currently, the storm is thought to be passing just south of Cape Hatteras late Thursday and early Friday, 9/5-6 but it is far too early to know the exact track, where we will be in relation to that track, and whether evacuations will be ordered by Dare or Currituck Counties.

Twiddy & Company has several avenues to convey information to you regarding the storm, its potential and actual impacts locally, and proactive measures we are taking in the days leading up to Dorian's approach and in the days following. We will be actively updating our Weather Page and have periodic updates on social media.

Though a State of Emergency has been issued, this does not relate to any specific travel restrictions. This declaration is only a precautionary measure to lift restrictions to aid, preemptive action, and area restoration, should it be necessary.

Keep in mind that travel insurance policies purchased through CSA Travel Protection on or after August 28th will not offer coverage for impacts associated to Dorian. If you have purchased travel insurance and have specific questions about coverage or claims, please call CSA directly at (800) 554-4513. Referencing plan code G-332CSA may assist in directing your inquiry.

We will provide updates as confidence in the storm's path increases. Stay up to date on further developments by visiting Twiddy’s storm page, weather.com, nhc.noaa.gov, and your trusted weather outlets.

BULLETIN #1
Saturday, August 31, 2019 10:35 AM
Storm: Hurricane Dorian

We are continuing to monitor the path of Dorian, but at this time it is too early to predict if and how our area will be impacted. Please refer to this weather page to view our latest beach updates & bulletins and monitor updates on http://nhc.noaa.gov or your preferred weather outlet. We will provide updates as confidence in the storm's path increases.