The Outer Banks is now open to visitors. - What to expectView latest bulletin · COVID-19 Notice and Disclaimer to Guests
Outer Banks / Guest Information
Please click here for more information on Advance Property Holds.
You may sign up to be emailed by Twiddy when a home/time frame become available by adding your information to the notification list. Current-year guests are given the first opportunity to request the same home and time frame for the following year upon check-out. If the current-year guest chooses not to reserve the home for the following year, we will notify you by email. All guests on the notification list for a specific home/time frame are emailed at the same time. Current year Reservations and future year Advance Property Holds are booked on a first come, first served basis.
Payment may be made by personal check, e-check, cash, certified check, money order, debit or credit card. We accept only U.S. funds drawn on a U.S. bank, and MasterCard, Visa, American Express, or Discover Card if paying by credit card. All payments are due 30 days prior to arrival. For reservations made within 30 days of arrival, payment is due at the time of booking and must be made by e-check, cashier's check, money order, or credit card. Personal checks are not accepted within 30 days of arrival, and e-checks are not accepted within 14 days of arrival. Please contact us at 1-800-489-4339 or firstname.lastname@example.org if you need to discuss your payment.
To pay by credit card or electronic check, please log in to your guest account.
Twiddy & Company Realtors - 1181 Duck Road - Duck, NC 27949-4568
The fee for returned checks is $25.00. Checks will not be re-deposited and must be replaced with a money order, cashier’s check or credit card payment within seven days.
Half of the rent plus the optional Travel Insurance premium must be received by Twiddy within 48 hours of the lease date when paying electronically and within seven days when sending payment by mail. If you are planning to hold a wedding at the vacation home, the Special Event fee is due with your Initial Balance. Leases are signed electronically through the guest login on twiddy.com. Guests that do not have an email address will receive their lease by mail. (Sample lease is available to view below.) Reservations not confirmed with payment and a signed lease within the allotted time are subject to cancellation without notice. Please contact us at 1-800-489-4339 or email@example.com in case of delay.
The unpaid balance of rent, plus taxes and all other charges, is due 30 days prior to check-in. For reservations made within 30 days of arrival, payment is due at the time of booking.
For information on how to file a claim, please visit the Claim information page or call Generali at (866) 999-4018 to file your claim. If you have purchased travel insurance and have specific questions about coverage or claims, please call Generali directly at (866) 999-4018. Referencing plan code G-332CSA may assist in directing your inquiry.
Generali’s Guest Protect Plan is offered on all lease agreements (coverage is available to U.S. residents only). The Guest Protect Plan provides coverage for your pre-paid, non-refundable trip costs; additional information regarding the insurance is available below. The plan cost for this travel insurance is based on your total balance due and is not subject to tax. You have the option to purchase the plan on your Vacation Rental Agreement. If you choose to purchase the plan, the plan cost is due with your initial balance due. We strongly recommend all of our guests purchase this valuable travel insurance, as no refunds will be offered, even in the case of a mandatory hurricane evacuation. If you have questions, please contact Generali at (866) 999-4018. Please reference plan code G-332CSA.
For a brief description of the coverage(s) available, please view the Guest Protect Plan flyer.
No matter where your travels take you, the last thing you want to do is think about something going wrong. Still, sometimes the unfortunate happens-long-awaited trips get interrupted or canceled, people get sick or injured, baggage is lost or stolen and natural disasters can strike. Be sure to get the right level of travel protection so you can relax and enjoy your vacation Click here to view a Description of Coverage/Policy.
Generali's Guest Protect Plan offers coverage for Trip Cancellation and Trip Interruption, Baggage Delay and Emergency Assistance and Transportation, plus a host of services. The following coverages have been included for your protection.
Note: The maximum Reservation Cost this plan covers is $50,000.
Additional Services provided through Generali's designated provider:
If you need to file a claim, please notify your booking agent immediately. Then call Generali at (866) 999-4018 and refer to plan code G-332CSA.
Click here for the Travel Insurance Terms and Conditions document to get more information.
Coverage is valid only if plan cost has been paid.
This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker.
Plans are available to residents of the United States. Benefits and services are described on a general basis. Certain terms and conditions may apply. Your travel retailer may not be licensed to sell insurance, and cannot answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. For questions or complete information on policy benefits, limits and exclusions, please contact Generali at (866) 999-4018 or http://www.csatravelprotection.com/certpolicy.do?product=G-332CSA for a sample Description of Coverage or Insurance Policy for this plan.
These plans are administered by Generali Travel Protection and Insurance Services. Services are provided through Generali’s designated providers. Travel Insurance is Underwritten by: Generali U.S. Branch, New York, New York; NAIC # 11231 (all states except as otherwise noted) under Policy/Certificate Form series T001. California is Underwritten by Generali Assicurazioni Generali S.P.A. (U.S. Branch), Colorado is Underwritten by Assicurazioni Generali – U.S. Branch, Oregon is Underwritten by Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice, and Virginia is Underwritten by The General Insurance Company of Trieste and Venice – U.S. Branch.
Twiddy & Company of Duck Inc. (the “Agent and/or Twiddy & Company”) is the Agent for a VACATION HOME (the "Premises and/or property"), which is available for weekly or seasonal rental. The owner of the Premises (the “Owner”) has given the Agent the authority to enter into this Agreement (the "Lease"). This Agreement sets forth the terms under which You will lease the Premises through the Agent.
Agent accepts payment by personal check, e-check, cash, certified check, money order or credit card. We accept only US funds drawn on a US bank and only MasterCard, Visa, American Express, and the Discover Card if using a credit card. See paragraph 7 regarding payment due dates for reservations made outside of 30 days prior to arrival. For reservations made less than 30 days before arrival, full payment is due on the Reservation Date. Payments made within 30 days of Your arrival must be by cashier’s check, money order, e-check or credit card. Personal checks are not accepted within 30 days of arrival and e-checks are not accepted within 14 days of arrival. Guests who did not provide an e-mail address at the time of booking should expect their Agreement to be sent by standard mail within 7 business days. Please contact Agent via e-mail at firstname.lastname@example.org or call one of the numbers above if You need to discuss Your payment(s). Taxes and fees are subject to change without notice.
DUE TO POSSIBLE CHANGES IN THE BEDDING, AMENITIES AND PRICING, PLEASE CHECK www.twiddy.com FOR THE MOST UP-TO-DATE INFORMATION ON THE PREMISES PRIOR TO SIGNING THE LEASE OR REMITTING PAYMENT .
*TRAVEL INSURANCE (Guest Protect Plan).
If you are signing this agreement electronically:
IF YOU DECLINE TRAVEL INSURANCE YOU WILL NOT BE COVERED IN CASE OF A MANDATORY EVACUATION N.C.G.S. 42A-36.
Rest assured we are taking all necessary precautions to prepare for your upcoming vacation in the wake of COVID-19. Hospitality and cleanliness are a top priority, especially as we continue to navigate these uncharted waters with you.
All homes are cleaned to industry standards Watch a Video
Stores and businesses are open and look forward to seeing you
Beaches are still beautiful and the sun is still shining View Beach Cam
Questions or concerns?
Call Us: (252) 457-1100
Text Us: (252) 888-2598
The Outer Banks now open to visitors! We're so excited for your visit and rest assured we are taking all necessary precautions to prepare for your upcoming vacation in the wake of COVID-19. Hospitality and cleanliness are still our top priority. For more information, read our response to coronvavirus.
Still have questions or concerns? Read our frequently asked questions.
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