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Re-Market Frequently Asked Questions

Answers to some of the most commonly asked questions surrounding the re-market and re-rent process.

In the event things change, and vacation plans fall through, the home/week can be re-marketed in an effort to attract a new renter. Click here to see a list of homes currently being re-marketed for specific weeks.

Who controls the rate when the home is re-marketed?

  • The homeowner or Twiddy may adjust the rental rate with or without notice. In general, lowering the rental rate is done based on market demand and is an attempt to attract additional traffic to help get the property re-rented. If the property re-rents at a lower rate, your refund would be less the difference.

What happens if I do not make my final payment?
  • Your final payment is due 30 days prior to your arrival. If you do not make your final payment, we will attempt to re-market the property. If we are unable to re-rent the property or the property rents for less than your rental rate, you are responsible for the balance owed.

How do I get a refund?
  • If the property re-rents at the same rate that you paid, then you will receive a refund for the total sum you paid, less a $100 administrative fee and the cost of Travel Insurance, if applicable.
  • If the property re-rents at a reduced rental rate, you will receive a refund for the total sum you paid, less any discount in the re-rent rate, less a $100 administrative fee and Travel Insurance, if applicable.
  • Refunds will be returned in the original method of payment.

I see my week has a hold on it, what does this mean?
  • Your week is not officially re-rented until the new guest has made their payment. Payment is generally due within 48 hours of booking.

How does Travel Insurance work?
  • All questions regarding Travel Insurance coverage and claims should be directed to the travel insurance company directly. You may contact Generali Global Assistance at 866-999-4018 and reference plan code G-332-CSA.
  • Travel Insurance is non-refundable and non-transferable.

If my situation changes, am I able to reinstate my reservation?
  • Should you wish to reinstate your reservation and the property has not re-rented, please email us to let us know in writing.
  • Once the reservation is reinstated, payment will be due in full if there was an outstanding balance owed.