We are currently experiencing high call volume. It is important to us that everyone gets the assistance they need. If you are not traveling within the next two weeks, we ask that you contact us closer to your trip to allow us to prioritize those with more immediate travel plans. In the meantime, please click here to view the latest information regarding Coronavirus (COVID-19) on the Outer Banks. Thank you for your patience.
Outer Banks / Guest Information
Check-in begins at 4:00 pm unless early check-in was confirmed and paid for prior to arrival. A valid ID may be required at check-in and must be shown upon request. You will recieve an automated text message on arrival day when your home is available for check-in.
Check-out time is 10:00 am for all homes. Departure instructions are listed below. Each office has an After-Hours Exchange box for early departures where keys may be dropped off if you are leaving before the office opens.
The office location at which you will check-in is listed on your Vacation Rental Agreement and can also be found by logging in to your Guest Account. Some homes with keyless entry allow remote check-in and will be stated in your pre-arrival information. All other keyless entry homes will need to check-in at the designated office.
Home number prefixes B-G (excluding EC and ER homes) will check-in at the Duck offce. The Duck office street address is 1181 Duck Road - Duck, NC 27949.
Home number prefixes GOL-V will check-in at the Corolla office. The Corolla office street address is: 1142 Ocean Trail - Corolla, NC 27927.
Guests staying in Pine Island Club (EC), Pine Island Reserve (ER), Southern Shores (A), Kill Devil Hills (KD), and Nags Head (NH) homes will check-in at your vacation home. You do not need to check-in at the office. Your vacation home’s address is listed on your Vacation Rental Agreement, your vacation home’s page on twiddy.com, and can also be found by logging in to your Guest Account. The leaseholder will also receive check-in information via email a couple days before the arrival date containing keyless entry code.
If you will be arriving after our office has closed, your check-in packet will be left in the After-Hours Exchange box if your balance is paid in full and we have your signed lease. These boxes are located beside each office's main entrance door. Your check-in packet will contain keys or key code, address and directions to the home, after-hours emergency phone number, and any other pertinent information you may need to get into the home.
Guests staying in Kitty Hawk, Kill Devil Hills and Nags Head homes will check-in at your vacation home, even if it is after office hours. Please check your email for check-in instructions and home access details.
Check-out is at 10:00 am without exception. Please make sure all of the following items are addressed prior to your departure:
A limited number of 1:00 pm check-ins are available for a nominal fee. Requests must be made by contacting our office and paid for in advance prior to arrival. We cannot offer this service for certain homes, including those with seven or more bedrooms or homes occupied by owners the preceding week. Please contact our office to confirm availability and arrange to have early check-in added to your reservation.
Upon arrival, you will receive two keys in your check-in packet. Return keys to your check-in office by 10:00am on the day of departure. Each office has an After-Hours Exchange box for early departures if you will be leaving before our office is open.
Upon arrival, you will receive a keyless entry code in your check-in packet. Codes are active at 4:00pm on the day of arrival, or at 1:00pm if early check-in was previously arranged.
Guests departing keyless entry homes do not need to come to our office for check-out, but entry codes will expire at 10:00am on day of your departure.
Turn the deadbolt knob.
Enter your code as shown on your packet (XXXXX including * or #) and push the handle down while the light is green to unlock and open the door.
Automatically locks when door is closed.