We look forward to seeing you on the Outer Banks!  ·  What to expect  ·  COVID-19 Notice and Disclaimer to Guests

Coronavirus response

We're Here For You

Our Response to Coronavirus (COVID-19)

Updated May 10, 2020

First, and most importantly, we hope you and your family are staying healthy. Read an Open Letter from Twiddy & Company Leadership.

We have truly missed seeing you on the Outer Banks, and while this time apart has been necessary for everyone's health and safety, we can't wait for the day we are able to welcome you to the beach again. That day has finally been announced! Dare County, in coordination with Hyde and Currituck Counties, will lift the restrictions for visitors on May 16, 2020.

We are doing everything we can to make sure you, our valued guests and extended Twiddy family, are well taken care of. In return, we ask for your patience as we navigate this unprecedented event.

Given the unique and rapidly changing nature of this situation, we are handling each of your upcoming reservations individually. It is important to us that everyone gets the personal assistance they need. If you have a reservation scheduled to arrive:

  • Within the next 14 days - please get in touch with us to discuss options for your vacation.
  • Outside of the next 14 days - we ask that you contact us closer to your trip to allow us to prioritize those with more immediate travel plans. Plus, things very well could change before then. In the meantime, stay tuned to our website for updates.

We understand this is a stressful time and many may face hardships, not all of which are health related, which could affect your upcoming vacation plans. If you have a reservation with an upcoming balance due and are able to make payment, please do so. This is the only way to ensure your vacation is ready for your arrival. For those who may be facing difficulties, please contact our office as we may have payment plan options available. We are here to help.

Committed to Safety

The safety and wellbeing of our guests are a top priority, and the cleanliness of our homes is something we take very seriously. We remain committed to upholding the highest standards of cleanliness by using cleaning products widely-used in the vacation rental industry. Additionally, we are using this time to put extra attention into getting our homes ready for the 2020 season.

Housekeeping

  • Our housekeeping crews are thoroughly trained before preparing any homes.
  • Our housekeeping supervision team works in the field to help ensure proper practices are being followed.
  • We are supplying cleaning crews and staff with the necessary Personal Protective Equipment (PPE).
  • We are taking additional precautions such as more targeted disinfecting of high touch/high traffic surfaces including tables, faucets, and doorknobs.
  • We are utilizing products that are EPA-approved for use against the virus that causes COVID-19.
  • Bed sheets and bath towels are provided by a state of the art commercial laundry facility.
  • Pools and hot tubs are cleaned and have the chemicals balanced between guests.

Check our Frequently Asked Questions for answers to popular cleaning questions.


Field Services

  • Our Field Technicians assist in preparing homes for arrival, as well as handle various maintenance concerns that may arise during your stay.
  • Field Technicians will wear necessary Personal Protective Equipment (PPE) when entering homes.
  • Maintenance issues are addressed by our Field Technicians with as little interruption to your stay as possible.

Keeping You Informed

Our doors may be physically closed at the moment, but we are committed to keeping you informed and connected to us. See how we are doing our part to support the health and safety of employees, guests, homeowners, and the community. We’re here 7 days a week on the phone, by email, through text message, and on social media.

Plus, you don’t want to miss Edward’s OBX Beach Reports:

Enjoy the Outer Banks from Home

We know that taking a vacation is important and, let's be honest, we could all use one right about now. Until you can visit in person again, we have put together a collection of videos, blogs, and more help you relax and soak in the sights and sounds of the Outer Banks right from home.

Serenity Videos OBX
Sunrise on the OBX
COMING SOON
Outer Banks Sunset

Distance makes the heart grow fonder, after all.