We look forward to seeing you on the Outer Banks! · What to expect · COVID-19 Notice and Disclaimer to Guests
We are doing everything we can to make sure you, our valued guests and extended Twiddy family, are well taken care of. In return, we ask for your patience as we navigate this unprecedented event. On this page we will outline Outer Banks coronavirus updates, both from Twiddy and the state of North Carolina. For detailed information on Outer Banks Covid restrictions, jump to our bulletins section.
Latest Coronavirus Update - Updated July 2, 2020
In the state of North Carolina, individuals are currently required to wear a face covering in indoor and outdoor public spaces where social distancing cannot be maintained.
The safety and wellbeing of our guests are a top priority, and the cleanliness of our homes is something we take very seriously. We remain committed to upholding the highest standards of cleanliness by using cleaning products widely-used in the vacation rental industry. Additionally, we are using this time to put extra attention into getting our homes ready for the 2020 season.
Check our Frequently Asked Questions for answers to popular cleaning questions.
We’re committed to upholding the highest standards of cleanliness by using CDC-recommended and EPA-approved products to clean our homes. We’re ensuring that our house cleaners continue to pay special attention to frequently touched surfaces including tables, faucets, railings, and doorknobs. The safety and well-being of our guests are a top priority and the cleanliness of our homes is something we take very seriously.
Our Field Supervisors perform routine quality assurance audits to ensure that cleaning and inspection processes are followed. For reservations that include linens, beds will be made with fitted sheet, flat sheet and pillow cases only. In an effort to limit contact with your bedding, other bedding will be placed in the closet of the bedroom, including extra pillows, shams, comforters and blankets.Click here to learn more about our cleaning procedures in response to COVID-19.Click here to learn more about our cleaning procedures in response to COVID-19.
Blankets/comforters are not laundered weekly, however, in order to limit contact with personal use items, beds will be made with fitted sheet, flat sheet, and pillow cases only. Blankets and/or comforters will be placed in the closets and will not be on the beds. You are welcome to use the washer and dryer at the home if you would like to launder prior to using, but please know not all comforters will fit in the machines. We encourage you to bring your own blankets/comforters from home.
Sheets and towels are laundered in a highly automated and sophisticated commercial laundry facility, where they are wrapped in plastic immediately after laundering. Beds are made by our housekeepers who are instructed on proper handling of laundry.
Pools and hot tubs are cleaned and chemically treated prior to each guest's arrival, as well as a midweek chemical check. The CDC has stated there is no evidence that COVID-19 can be spread to humans through the use of pools, hot tubs or spas, or water playgrounds. Proper operation, maintenance, and disinfection (e.g., with chlorine and bromine) of pools, hot tubs or spas, and water playgrounds should inactivate the coronavirus that causes COVID-19.
Clean face masks (either cloth or disposable surgical type) and gloves must be worn by employees while inside of homes and while interacting with guests, owners, or vendors outside of the office. In addition, Employees may not enter occupied homes until the guests have relocated to a separate, distant area within or outside of the home.
Gathering requirements do not apply to occupants of vacation homes. We recommend all guests practice good hygiene and social distance when possible.
Yes, Outer Banks beaches are open! Beaches are being monitored to ensure that beachgoers are following the Governor's social distancing guidelines following COVID-19 reopening. Click here for the latest information on North Carolina state guidelines.
Like many places in the United States, all shoppers should expect to see changes in product availability at grocery and retail outlets as supply chain demand fluctuates across the nation. If possible, visitors should bring essentials with them, including paper and sanitizing products and non-perishable groceries.
Phase 2 of the Governor’s three-phase plan to reopen North Carolina amid the COVID-19 coronavirus pandemic commenced on May 22 at 5:00 p.m. North Carolina will continue to stay paused in Safer at Home Phase 2 restrictions until at least Friday, Aug. 7, under Executive Order 151. For example, during Phase 2, more businesses can open and people are allowed to venture out for more reasons. Face covering will be required in public places with some exceptions. In the same manner as those currently in place at grocery and hardware stores, businesses that do open must implement social-distancing and cleaning rules. State parks can also open, but with limits on the number of people who can gather. Details on North Carolina Phase 2 can be found here.
Outer Banks businesses must follow NC state guidelines. Face coverings are currently required indoor and outdoor public spaces where social distancing cannot be maintained.
Many local restaurants are offering takeout, even ones that do not normally offer these services! Whether dining in or carrying out, we suggest calling ahead or checking their Facebook pages/websites for more information.
Community amenities, if any, may be unavailable or have limited availability for your stay in accordance with NC Governor Roy Cooper's COVID-19 Executive Orders.
Reentry for visitors to the Outer Banks will be Saturday, May 16th at 12:01 AM. Click here for more information from Dare County.
Yes! We are currently accepting new reservations from May 16th onward. The easiest and quickest way to book is to book online. We are also available by texting (252) 888-2598. Click here to start your search!
We would love the opportunity to try and find a solution that works for your group and the homeowner. These are the steps to take, in order:
If your arrival date is prior to 5/16/2020, your reservation is affected by the Outer Banks bridge closure and you are eligible for a refund. If you prefer to switch your travel dates instead of the refund, please contact our office.
Given the unique and rapidly changing nature of this situation, we are handling each reservation individually. We understand one solution may not work for everyone. Rest assured we are doing our best to help each and every guest as we all navigate these uncharted waters together.
If your arrival date is before 5/16/2020, your reservation is affected by restricted access to the Outer Banks. You will receive a refund of all monies paid. The refund will include the rental fee, home service fee, taxes, and travel insurance (if purchased), and will be processed on the Monday following the last day of your scheduled vacation.
If you prefer to reschedule your vacation for a future week(s) in the same house instead of a refund, please contact our office.
Since we are not licensed insurance agents, and due to the unique nature of this situation, all travel insurance-related questions should be directed to Generali Global Assistance 866-999-4018. Please reference plan code G-332CSA. We also encourage you to read Generali’s position statement regarding COVID-19 coverage.
The refund is processed once the departure date has passed. Refunds include all monies paid for the vacation including the rental fee, home service fee, taxes, and travel insurance (if applicable).
All monies will be returned to the leaseholder and any additional payers via the method of the original payment. If the rental amount was paid electronically, via credit card or eCheck, the refund will be processed through our third-party processor. If the original payment was via paper check, monies will be returned via paper check.
Our team is working hard to process all refunds within 15-30 days of the departure date. However, it may take additional time for the financial institutions to finalize the refund and post to your credit card account or deposit to your bank account.
If we are unable to provide you the home during your lease dates due to our bridge restrictions you may be eligible for a refund.
Please monitor these official resources
Please contact Generali Global Assistance directly
Thursday, July 2, 2020 8:39 AM
Please visit the Dare County website for more details and answers to frequently asked questions regarding COVID-19 regulations on the Outer Banks.
Wednesday, May 20, 2020 6:27 PM
The Outer Banks has reopened for visitors as of May 16th.
For our guests who would like to reinstate their reservations, please email email@example.com with reservation details including confirmation number.
Beginning Friday, May 22 at 5:00 PM, North Carolina's Safer at Home Order transitions to Phase 2 of easing certain COVID-19 restrictions. Click here for more information on NC Governor Roy Cooper's COVID-19 Executive Orders.
Wednesday, May 6, 2020 12:56 PM
The Outer Banks will reopen to visitors on Saturday, May 16th.
Dare County, in coordination with Hyde and Currituck Counties, will lift restrictions on entry for visitors beginning Saturday, May 16 at 12:01 AM. Law enforcement continues to enforce entry restrictions until then. Click here for more details on the Dare county website.
Beginning Friday, May 8 at 5:00 PM, North Carolina's Stay at Home Order transitions to Phase 1 of slowly easing certain COVID-19 restrictions. Click here for more information on NC Phase 1 reopening.
Monday, April 27, 2020 5:48 PM
Travel restrictions remain in place with no set reopening date yet. There has been a change to Currituck's County's previous statement.
Currituck and Dare counties have announced they will now work together on a coordinated reentry date for visitors to the Outer Banks. As such, Currituck County will remove the May 15th date from their State of Emergency and will move forward with a coordinated plan between the two counties.
Following the Governor’s action with regard to the statewide Stay at Home Order, which has been extended to May 8, Currituck and Dare County officials will meet again to establish a timeline for visitor entry to the Currituck and Dare Outer Banks. A joint announcement will be made once a date has been agreed upon. No date has been issued yet.
We continue to experience historically high call and email volume. We apologize for the longer than normal wait times, but please know our team is working hard to help each and every guest. If you are not traveling within the next two weeks, we ask that you contact us closer to your trip to allow us to prioritize those with more immediate travel plans. In the meantime, please stay tuned to our website or local county websites for the most up-to-date information.
Tuesday, April 21, 2020 7:24 PM
Travel restrictions are still in place on the Outer Banks with no opening date yet, however, the counties have begun to plan for reentry.
Currituck County will begin to allow non-resident property owners access this Thursday, April 23rd. Currituck County has anticipated May 15th re-entry for visitors, but will re-evaluate on May 4th to confirm. For more details, please visit Currituck County's website.
Dare County will offer tiered reentry for non-resident property owners based on last name beginning on Monday, May 4th. At this time, there has been no date set for visitor reentry. Dare county will address visitor access at a future date to allow for necessary syndromic surveillance and monitoring of resource availability. Dare County’s Stay Home - Stay Healthy order has been extended to May 22, 2020. For more details, please visit Dare County's website.
In addition, all individuals in Dare County are now required to wear a mask or cloth face covering in public settings where other social distancing measures are difficult to maintain.
It is important to remember that these dates are still subject to change. We will continue to share updates as new information becomes available.
We continue to experience high call volume. It is important to us that everyone gets the assistance they need. If you are not traveling within the next two weeks, we ask that you contact us closer to your trip to allow us to prioritize those with more immediate travel plans. In the meantime, please stay tuned to our website or local county websites for the most up-to-date information.
Friday, April 17, 2020 3:29 PM
We are currently experiencing high call volume. It is important to us that everyone gets the assistance they need. If you are not traveling within the next two weeks, we ask that you contact us closer to your trip to allow us to prioritize those with more immediate travel plans.
Travel restrictions are currently still in place on the Outer Banks that deny access to non-residents. At this time, we do not know when the bridge may be open again. In this time of uncertainty, we are doing everything we can to make sure you, our valued guests and extended Twiddy family, are well taken care of. In return, we ask for your patience as we navigate this unprecedented event.
Given the unique and rapidly changing nature of this situation, we are handling each of your upcoming reservations individually. It is important to us that everyone gets the personal assistance they need.
If you have a reservation scheduled to arrive:
Please read more on our Response to Coronavirus page.
Also for your beach fix from home, visit our OBX From Home page.
Monday, March 30, 2020 2:55 PM
As of March 30 at 5:00pm, the Governor has issued a Stay Home order for all of North Carolina. The Order directs people to stay at home except to visit essential businesses, to exercise outdoors, or to help a family member. Specifically, the order bans gatherings of more than 10 people and directs everyone to physically stay at least six feet apart from others. This Order permits the following businesses to remain open:
Click here to view a full list of FAQs on the Stay at Home Order.
Travel restrictions remain in place. Visitors and non-resident property owners are not permitted access to the Outer Banks. Stay tuned to official county websites for the most up to date and accurate information:
We will also continue to post bulletins and updates on social media as information becomes available.
Friday, March 27, 2020 3:25 PM
Additional restrictions have been added to the State of Emergency Declaration that is currently in effect in Dare County. The “Stay Home - Stay Healthy” declaration goes into effect on Saturday, March 28 at 5:00PM and is being implemented to further minimize opportunities for exposure and transmission of COVID-19 in Dare County. This is not a Shelter in Place order. For more information and details please visit darenc.com/covid19. Click for a “Stay Home, Stay Healthy” guide with frequently asked questions.
Currituck County has established a checkpoint just north of Sanderling. The main goal of this checkpoint is to monitor the flow of traffic in and out of Corolla as the county continues to assess local conditions. Anyone who has passed the main checkpoint to gain access to Dare County across the Wright Memorial Bridge will be allowed to pass between Dare County and Currituck County on the Outer Banks.
We will also continue to post bulletins and updates on social media as information becomes available.
Wednesday, March 25, 2020 5:51 PM
The health and safety of guests, homeowners, and staff remain our top priority. As a reminder, Twiddy & Company has switched to a remote office workforce until further notice. We are still available by phone every day from 9:00AM to 5:00PM.
We are currently experiencing high call volume. It is important to us that everyone gets the assistance they need. If you are not traveling within the next two weeks, we ask that you contact us closer to your trip to allow us to prioritize those with more immediate travel plans and continue to monitor our website for any updates.
Travel restrictions remain in place. Stay tuned to official county websites for the most up to date and accurate information:
Monday, March 23, 2020 12:42 PM
Stay tuned to official county websites for the most up to date and accurate information:
Read more on our blog post. We will continue to post bulletins and updates on social media as information becomes available.
Saturday, March 21, 2020 1:36 PM
We are currently helping guests with planned arrivals between now and early May. Those with reservations scheduled to arrive at the end of May and later should continue to monitor our latest bulletins. This is a unique situation that is still fluid, still dynamic. At this time, we do not know when these restrictions might end.
Guests with reservations arriving
Read more on our blog post. We will continue to post bulletins and updates on social media as information becomes available.
Friday, March 20, 2020 9:11 PM
Effective beginning 10pm this evening, Friday, March 20th, Dare and Currituck County will prohibit access to visitors and non-resident property owners.
Please continue to monitor official county websites for the more up to date information:
It is unknown when these restrictions for visitors and non-resident property owners will be lifted.
We are asking that guests call the office to discuss their impending reservations at (252) 457-1100. We continue to contact guests, focusing first on those scheduled to arrive now through early May. Please know we are doing our best to assist every guest as quickly as possible. Due to high call volume, we ask that those with reservations after May 15th please wait to contact us. If your matter is urgent, please do not hesitate to reach out. This is still a very fluid situation that is likely to change as the days and weeks progress.
We will continue to update Twiddy.com and our social media channels as new information becomes available.
Friday, March 20, 2020 8:02 AM
Currituck County has joined Dare County in issuing an formal statement which restricts visitors from accessing the Outer Banks. Visitors to Currituck Outer Banks (Corolla and the 4x4 beaches) have not been permitted access since Dare County issued their restriction on March 17 as access to these areas is through Dare County. There is currently no information on when the travel restrictions will be lifted.
Wednesday, March 18, 2020 5:43 PM
Access to the Outer Banks is still restricted to residents and property owners only. Dare County has not posted any information on when these restrictions will be lifted at this time. Please follow official county websites for updates:
We are asking that guests call the office to discuss their impending reservations at (252) 457-1100. We are also in the process of contacting guests, focusing first on those scheduled to arrive now through early May. Please know we are doing our best to assist every guest as quickly as possible. Due to high call volume, we ask that those with reservations after May 15th please wait to contact us. If your matter is urgent, please do not hesitate to reach out. This is still a very fluid situation that is likely to change as the days and weeks progress.
Wednesday, March 18, 2020 9:01 AM
The Dare County Control Group has made the decision to restrict visitor access to Dare County beginning Tuesday, March 17, at 2:00 p.m. Checkpoints have been established at entry points to Dare County and no visitors will be allowed access. Please visit Dare County’s website for the most up to date information. This also restricts access to Corolla and the 4x4 beaches as entry is dependent on travel through Dare County. Please visit Currituck County’s website for more information.While the travel restriction is in effect, only residents of the Outer Banks are permitted to enter Dare County. Currently, we do not have information on when the restriction will lift. We are monitoring the situation closely and will alert guests once we learn more. Guests who are currently in-house are currently not required to leave, but will not be permitted access back into Dare County should they leave and try to return. Also be aware the Governor has issued an executive order effective at 5:00 p.m. March 17 stating all North Carolina restaurants and bars will be closed to dine-in customers. Takeout and delivery orders can continue.Travel Insurance related questions should be directed to Generali Global Assistance directly at (866) 999-4018 or visit their website (plan code G-332CSA).For guests with concerns about an upcoming reservation, please contact our office 9:00 a.m. - 5:00 p.m. You may experience extended hold times, but please know we are doing our best to assist every guest as quickly as possible. This is a rapidly evolving situation. We will continue to update Twiddy.com and our social media channels as new information becomes available.
Tuesday, March 17, 2020 1:59 PM
Dare County will restrict access to visitors begining today, March 17 at 2:00PM.
Message from Dare County:In response to updated guidelines from the CDC to avoid discretionary travel and follow the The President’s Coronavirus Guidelines for America, the Dare County Control Group has made the decision to restrict visitor access to Dare County beginning today, Tuesday, March 17 at 2:00 p.m. Beginning at 2:00 p.m., checkpoints will be established at entry points to Dare County and no visitors will be allowed access. Permanent residents, non-resident property owners and non-resident employees of Dare County businesses may review entry guidelines at www.darenc.com/entry. Staff is working to activate the online permitting system by 1:00 p.m
Please visit Dare County's website for the most up to date information: https://www.darenc.com/departments/health-human-services/coronavirus.
All travel insurance questions should be directed to Generali (plan code G-332CSA). Click here for more information.
This is a rapidly evolving situation and we will share updates as quickly as possible as they become available.
We know that taking a vacation is important and, let's be honest, we could all use one right about now. Until you can visit in person again, we have put together a collection of videos, blogs, and more help you relax and soak in the sights and sounds of the Outer Banks right from home.
Rest assured we are taking all necessary precautions to prepare for your upcoming vacation in the wake of COVID-19. Hospitality and cleanliness are a top priority, especially as we continue to navigate these uncharted waters with you.
All homes are cleaned to industry standards Watch a Video
Stores and businesses are open and look forward to seeing you
Beaches are still beautiful and the sun is still shining View Beach Cam
Questions or concerns?
Call Us: (252) 457-1100
Text Us: (252) 888-2598
The Outer Banks now open to visitors! We're so excited for your visit and rest assured we are taking all necessary precautions to prepare for your upcoming vacation in the wake of COVID-19. Hospitality and cleanliness are still our top priority. For more information, read our response to coronvavirus.
Still have questions or concerns? Read our frequently asked questions.
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