COVID-19 Notice and Disclaimer to Guests
On March 11, 2020, the World Health Organization declared COVID-19 a global pandemic. The COVID-19 pandemic has had an unexpected and profound impact on all of our daily lives and our businesses. COVID-19 has changed a lot about the way we at Twiddy & Company do business and the ways in which we interact with guests.
At Twiddy & Company, we continue to operate cautiously and to take preventive measures to reduce the risk of the spread of COVID-19 among our guests, homeowners, vendors, and employees. However, we do not guarantee or warrant against the risk of infection while staying in one of our homes.
None of the information provided herein is intended as medical advice. This Notice and Disclaimer is intended as a warning to our guests of the risk of contracting COVID-19, a disclaimer of our liability and the liability of our homeowners associated therewith, and an explanation of some of the things we continue to do to mitigate the risk of the spread of COVID-19, as well as some of the things we believe our guests can do to help.
Here’s what we’re doing:
We have enhanced our cleaning procedure in all homes, giving special attention to clean and disinfect frequently touched surfaces such as tables, faucets, railings, light switches, and doorknobs. Our field supervisors perform routine quality assurance audits for cleaning and inspecting in our homes.
For reservations that include linens, in effort to limit our staff’s contact with bedding, we make beds with fitted sheets, flat sheets, and pillowcases only. Comforters have been removed from beds. Blankets are located in bedroom closets for use, but we encourage guests to bring their own warmth layer.
We have implemented a company-wide policy designed to limit physical interactions between employees and guests, owners, vendors, and visitors in our offices, as well as physical interactions among our employees. Most of our employees are working remotely. Employees working in or around our offices, working inside of our homes, and physically interacting with guests and owners are directed to adhere to specific general hygiene and social distancing requirements. We also have a process for screening our employees for COVID-19 symptoms and exposure.
Our employees wear masks and disposable gloves while inside of our homes and while interacting with guests outside of our offices. Inside of our offices, we have installed clear, plexiglass shields at our front counters, and employees are required to wear masks during all face-to-face interactions.
We have implemented a remote check-in process for our homes with keycode entry and drive-through check-ins for all others. Access to our offices remains restricted. All visitors entering our offices must wear a mask.
To further limit physical interactions, our staff works with guests via phone or videoconference to troubleshoot any maintenance or service requests. Our staff will enter guest-occupied homes only if requested and absolutely necessary. Our employees may not enter an occupied home until all occupants have relocated to a separate, distant area within or outside of the home.
Here’s what you can do:
Staying healthy and mitigating the risk of contracting COVID-19 will require your help. Protect yourself and exercise social responsibility. Maintain at least six (6) feet social distancing from others when possible. Wear a mask, particularly in places like grocery stores and other public-serving businesses. Wash your hands using soap and water for at least twenty (20) seconds as frequently as possible. Carry hand sanitizer and use it frequently. During your stay, regularly clean and wipe down high-touch surfaces. Clean and wipe down personal items such as phones and wallets, and clean areas inside of your vehicles, such as steering wheels. Avoid contact with others who are sick. If you feel sick, isolate yourself from others and seek medical attention.
Vacationing on the Outer Banks is different than ever before. We ask for your patience, understanding, and flexibility as we continue to adapt to change in light of COVID-19. Despite the changes and the impact of COVID-19, Twiddy & Company remains committed to providing a memorable and enjoyable vacation for you and your family. Stay safe and have fun. Thank you for staying with us.