Rental Management Services
Communication and responsiveness are key ingredients in any successful business relationship and certainly apply to a rental management program. To make communication easier for our owners, our Owner Services Department is available via phone or email 7 days a week, excluding some holidays. Additionally, homeowners are given access to their own personal Owner Services portal, which allows easy access to important information (please see below).
Through Twiddy & Company’s comprehensive, user-friendly website, planning a vacation is easy. Vacationers can search for a home based on their personal preferences, view photographs and videos, check rates & availability, access area maps and aerial photos, learn more about the area and individual communities, book their reservation and more! In addition to a detailed visual presentation, in-depth descriptions including amenities and the layout of each floor are provided for every vacation home. Once guests have made their reservation, they are able to peruse online information to help with their vacation preparations. A list of local vacation resources and important guest information; including pre-arrival reminders, a list of standard amenities found in Twiddy vacation homes, directions to the Outer Banks, local (printable) directional maps and much more. To help ease them into the Outer Banks state-of-mind, our website also includes fun features such as our Live Web Cam and Outer Banks images and videos.
Our marketing team monitors market trends and provides data-based recommendations to maximize your rental income. Our website is by far the most effective medium for reaching consumers planning vacation travel and recreation. Strategic search engine optimization (SEO), aggressive pay-per-click campaigns, customized email marketing, and extensive statistical analysis are all part of our ongoing effort to utilize the latest techniques and technology to maximize home rentals.
Our secure Owner Portal offers homeowners many conveniences, including but not limited to: important statistical information, homeowner and guest reservations, Rental Management Agreement (RMA) documents, financial statements, work orders, guest surveys, various forms, and program information.
It is Twiddy’s objective to identify the optimum pricing structure for each home that will maximize its rental income potential. Continuous monitoring of market conditions helps us determine optimal rate levels and identify opportunities to adjust rates. Recommendations for rates are made for each property in our program after reviewing the rates of similar homes in comparable locations, both within and outside the Twiddy rental program.
Your tenants are your and our guests, in which we strive to treat them as such. The success of our mutual business depends on a high level of customer satisfaction which translates to repeat/referral business and maximum rental income. Our guests are on vacation and they expect an enjoyable and trouble-free experience beginning with the first contact with our company. Twiddy & Company prides itself on the knowledge, professionalism and company longevity of our staff. Our Vacation Specialists have many years of experience in the vacation rental industry. All are committed to extending excellent service in an environment of personal hospitality. Our Guest Surveys consistently show a high level of guest satisfaction -- over 98% of guests surveyed said they would return to Twiddy & Company.
Home Services combines Housekeeping and Inspections to increase efficiency and ensure that we meet our goal of maintaining clean and well-equipped properties for our owners and guests. Twiddy & Company’s experienced housekeepers have consistently provided our guests with clean vacation homes for many years. We realize how important it is to guests and owners that they find clean and neat accommodations upon arrival. Your home will be professionally cleaned to high standards after each guest’s use and at any other time at the owner’s request. Weekly Linen Service is provided for each home (except Twiddy Traditional Homes). Included are: sheets, pillow cases, bath towels, hand towels, wash clothes, bath mats, and kitchen towels. Beds are made as part of the linen service, with the exception of top bunks, trundles, and sleeper sofas.
Home Condition Reports
A comprehensive Home Condition Report (HCR) is conducted for each home during the off-season. The report includes recommendations for such things as replenishing kitchen inventory, replacing carpet and furniture, painting or adding guest-requested furnishings, supplies or amenities. While it is important to maintain each property’s uniqueness, standards are necessary to meet guest expectations. A Twiddy representative is always available to consult with owners on how to make their property attractive to potential guests and thereby generate significant rental income. We are available to assist in deciding which areas of your home are in need of updates or replenishment after the rental season. A Home Condition Report can be completed upon request from the homeowner at any time of the year.
A well-maintained home is an important part of a positive vacation experience. At Twiddy & Company, we believe that guests on vacation in September are as deserving of a home in good condition as those who vacation in May. Vacationers choosing the northern beaches have high expectations and the construction boom on the northern Outer Banks has produced homes bigger and more elaborate than anyone ever anticipated. For existing homes, that means constant maintenance and improvements are needed to keep up with this changing market. In addition to keeping owners informed about the condition and maintenance requirements of their property, Twiddy & Company‘s in-house Field Services Department provides timely response seven days a week to guest-reported maintenance problems. A computerized Work Order system is used to record and track all maintenance work performed on each home. Information on maintenance work done and monies expended from the owner’s account is shown on the monthly accounting statement. To avoid individual service-call charges, our Guest Maintenance and Recovery Program (GMRP) provides service calls of up to one hour duration at no labor charge.
Twiddy & Company is compensated according to a percentage of the rents. Since we get paid only if your house is rented, we are highly motivated to maximize the rental potential of every property. The Management Fee percentage is determined according to a scale based on the in-season rental rate. The base management fee covers the cost of rental program management, marketing, accounting, and housekeeping. Additional Service Options are available to the owner on a fee basis.
Thank you for taking the time to review the Twiddy & Company Rental Management Program. We hope we may be of service to you in the near future. Please do not hesitate to contact us for further information.
Twiddy Owner Services Department
(888) 710-2120 or (252) 457-0489
Fax: (252) 457-1195