Frequently Asked Questions About Vacation Beach Rentals

Frequently Asked Questions

Find out more about how our Outer Banks vacation rental agency works, what our Outer Banks oceanfront vacation rental homes include and more. Pick the subject of the question for which you are looking for an answer on the left-hand column.

House Info

  1. Am I allowed to park an RV, camper, etc. at the home?

  2. No. Campers, RVs and mobile units are not allowed in any community and may not be parked at the home for additional sleeping space.

  3. What time is Check-In?

  4. Check-in time begins at 4:00 pm. All efforts are made to have homes ready by check-in time, but we cannot guarantee the exact time of occupancy due to unforeseen circumstances. Housekeeping and all maintenance personnel must provide services between occupancies for every home. A limited number of 1:00 pm check-ins are available for a fee. Requests must be approved by phone and paid for in advance of arrival. The fee applies whether or not you arrive by the designated time. Services such as pool & spa cleaning and some maintenance calls may not be completed prior to Early Check-In and guests should anticipate service personnel arriving throughout the afternoon and early evening.

    For guests arriving after regular business hours, your check-in packet, including keys or a keyless entry code and directions to the vacation home, will be left in the After-Hours Exchange box at your check-in office if your balance is paid in full and we have your signed lease. These boxes are located beside each office’s main entrance door.

  5. Is there any construction going on near our vacation home?

  6. Twiddy cannot predict construction plans in the area and has no control over construction noise. You may reserve a house at a time when there is no construction in progress nearby, but construction could begin prior to your arrival. We regret any inconvenience, but we are not able to facilitate relocations or refunds.

  7. What amenities are standard to Twiddy vacation homes?

  8. The following amenities are standard to all homes unless specifically noted in the home description:

    • Bed & Bath Linens for reservations of seven days or more (except for Twiddy Traditional Homes)
    • Pillows & Blankets
    • Coffeemaker
    • Toaster or Toaster Oven
    • Blender
    • Dishes, Utensils & Cookware
    • Dishwasher
    • Microwave
    • Iron & Ironing Board
    • Stereo with CD player
    • Telephone
    • TV & DVD player
    • High-Speed Wireless Internet (excluding Twiddy Traditional Homes, unless otherwise noted)
    • Central Heat & Air Conditioning
    • Washer & Dryer
    • Outdoor Furniture
    • Outdoor Shower (excluding Colony by the Sea)
    • BBQ Grill (gas or charcoal)
    • 5 Beach Chairs per home (excluding Colony by the Sea)
  9. Are linens and towels provided at my vacation home?

  10. Bed and bath linens are provided for reservations of seven days or more (except for Twiddy Traditional Homes). Beds (except trundles, top bunks, Futons, rollaways and sleep sofas) are made the day of arrival. Bath linens consist of one bath towel, one hand towel, and one washcloth for each person (based on the advertised bedding), one bath mat for each full bathroom and two kitchen towels. Extra bath towel sets are available for an additional fee. Please contact us at (252) 457-1503 or (252) 457-1100 for more information.

    For those vacationing longer than one week, mid-stay cleaning and linen services are available (once per week). These services are complimentary, but must be requested in advance. Please contact our office as soon as possible if you would like to make arrangements.

    For Twiddy Traditional Homes, bed and bath linens are not provided as a standard amenity. Guests may rent bed and bath linens through Twiddy (a package for the whole home, or individual sets) or bring their own sheets and towels from home.

  11. What is the phone number at our vacation home?

  12. The vacation home telephone number can be found by logging in to your Guest Account, and it will be included on your check-in packet. You may also contact our office for this information.

    Local Calls: There is no charge for local calls. It is not necessary to dial the (252) area code.

    Long Distance Calls: All homes have a long distance block unless otherwise advertised. Options for placing long distance calls include cell phones, calling cards, pre-paid phone cards and collect calls. Any unauthorized long distance calls charged to the vacation home’s telephone will be billed to the leaseholder.

  13. Is there a problem with the water if the home is on a private well?

  14. Homes with private wells are listed accordingly within their property description. These homes occasionally experience low pressure, salty, distasteful or discolored water. There may be an unpleasant sulfur odor. Private well water may discolor hair and/or clothing. Many guests choose to use bottled water for drinking purposes even though the water is tested regularly for contaminants. Homes with private wells in the 4x4 areas may have more prevalent water problems, even in homes with water filtration systems.

  15. What to do when I leave a Twiddy vacation home?

  16. The following information will also be included in your check-in packet:

    • Please remove all food from the refrigerator and leave the temperature setting at medium.
    • Place all trash in exterior cans.
    • Load and start the dishwashers.
    • Close and lock all windows and doors.
    • Set thermostat to 75 degrees for AC or 55 degrees for heat.
    • Clean the grill with the brush provided.
    • Tidy up outside including the decks, yard and pool area, if applicable.
    • Return keys and completed forms to your check-in office. If you depart before our offices open, please leave keys and forms in the After-Hours Exchange Box.
    • Guests departing keyless entry homes do not need to come to our office for check-out, but entry codes will expire at 10:00 am.
  17. Are floor plans available for all homes?

  18. Some homes on our website feature floor plans, but not all. If a home on our website does not have a floor plan posted, then we do not have them available. We will be happy to give you as much information as we can.

  19. Does every bedroom in my vacation home have a TV?

  20. We do not guarantee TVs in the bedrooms. We guarantee one TV in the great room or main living area of the home.

  21. What if I leave an item behind in the vacation home I stayed in?

  22. Twiddy is not responsible for any items left in a vacation home. We will attempt to locate items reported as left behind and, if found, return them for a fee of $25.00, which includes shipping. Three dollars from each box shipped will be donated to the Corolla Wild Horse Fund. For more information on the Corolla Wild horse fund, please visit Items not claimed within 10 days will be donated to a local charity.

    Corolla Wild Horse Fund

  23. What does it mean if a home advertises "Welcome Program" as an amenity?

  24. Twiddy homes that advertise “Welcome Program” as an amenity provide guests with a Vacation Starter Kit for their arrival. Enjoy the convenience of starter household supplies such as detergent, a garbage bag and paper towels, all in a Twiddy reusable grocery bag. Additionally, soap, shampoo and toilet paper will be placed in every bathroom. Homeowners enrolled in the "Welcome Program" want to take care of some of the necessities so you may begin to relax and enjoy your vacation.

Area Info

  1. What is there for my family to do on the Outer Banks?

  2. Of course, the beautiful coastline is the main attraction for vacationing families, but there are many other activities to enjoy on the Outer Banks. Visit our Vacation Resources page for a list of local resources and activities, including Twiddy Recommended businesses.

    You can also obtain information from the following area establishments:

    • Outer Banks Chamber of Commerce - (252) 441-8144
    • Outer Banks Visitors Bureau - (877) OBX-4FUN
    • North Carolina Visitor Information - (800) VISIT-NC
    • Currituck County Chamber of Commerce - (877) CURRITUCK
  3. Where is the closest public boat ramp?

  4. The closest public boat ramp is located at the Whalehead Club in Corolla, open from sunrise until dusk. Due to shallow water and grass, this ramp is suitable for small craft only. Pirate's Cove Marina in Manteo is suited for larger watercraft.

  5. Where is the nearest medical facility?

    • Medical House Calls offers treatment of minor illnesses in your rental home - (252) 475-2007
    • Regional Medical Center is located at milepost 1.5 in Kitty Hawk - (252) 255-6000
    • The Outer Banks Hospital Urgent Care Center is located at milepost 1 in Southern Shores - (252) 449-7474
    • The Outer Banks Hospital is located at milepost 14 in Nags Head - (252) 449-4500
    • For emergencies call 911
  6. Where is the closest grocery store?

  7. At milepost 1, there is a Food Lion grocery store in the Marketplace shopping center. There is a Harris Teeter and a Super Wal-Mart in the Shoreside Shopping Center.

    In Corolla, there is a Food Lion in Monteray Plaza and a Harris Teeter at The Currituck Club. These are full service markets and are within 15-20 minutes of any home in the Duck or Corolla area.

    The closest store to the 4x4 area is the Food Lion located in Corolla. Depending on the location of the home and beach conditions, the trip could take anywhere from 20 minutes to an hour.

    Convenience items and some groceries can be purchased at Wee Winks Market (Duck and Corolla locations) or Tommy's Market in Duck.

  8. How do I get additional information on the area?

  9. Our Vacation Resources page shows a list of local resources, including Twiddy Recommended businesses.

    You can also obtain information from the following area establishments:

    • Outer Banks Chamber of Commerce (252) 441-8144
    • Outer Banks Visitors Bureau (877) OBX-4FUN
    • North Carolina Visitor Information (800) VISIT-NC
    • Currituck County Chamber of Commerce (877) CURRITUCK
  10. Is there a water park in the area?

  11. There are no water or amusement parks on the Northern Outer Banks. There are many other local activities, including mini golf, 4x4 beach tours, and various watersports.

  12. Where is the closest airport?

  13. Click here to view our airport page to see a map with directions and more information on closest airports to the Outer Banks.

    Norfolk International Airport is the closest major airport, and is located in Norfolk, VA. Visit their website for flight information & driving directions.

    Dare County Airport is located in Manteo, NC. Approximately an hour from Duck, this airport offers charter service. For information, call (252) 473-2600 or visit website.

  14. What is the difference between Duck and Corolla?

  15. Duck and Corolla are both wonderful family vacation destinations. Both are relaxed beach communities that are unlike any other location on the Outer Banks.

    Duck is an ocean-to-sound community offering beautiful beaches, a small village atmosphere, a bike & walking path, delightful private neighborhoods and an impressive catalogue of charming boutique shops and wonderful restaurants to its visitors. Visitors often jog or bike into the village for a morning paper, afternoon shopping or evening meal. Homes range from colossal to quaint cottages, situated on the oceanfront, soundfront and everywhere in between. Situated in the heart of the village is Duck Town Park, which boasts a soundside boardwalk and walking trails through the maritime forest, amphitheater, playground and planned events during the summer. This lovely diversity is just one aspect of this area’s character that makes it special to both residents and visitors alike.

    Corolla offers wide, soft sand beaches and a vast array of shops, restaurants, recreational activities and historic area attractions. Simple to elaborate, homes are scattered across the island from the Atlantic Ocean to the Currituck sound. Aside from the area’s beautiful coastline, fantastic shops, restaurants and recreational activities, Corolla enjoys several unique historical attractions. The Currituck Beach Lighthouse and Whalehead in Historic Corolla Village are open for tours. Historic Corolla Village’s turn-of-the-century restored picturesque shops, schoolhouse and chapel also open their doors to visitors. Recreational activities include a golf course, movie theatre, miniature golf and go karts.

  16. What are the average air & water temperatures for the Outer Banks?

  17. Access a chart with the area's averages by clicking here.

  18. Where is the closest golf course?

  19. There are several public and semi-public golf courses in the area:

  20. Do I need a NC fishing license to fish in the ocean?

  21. Yes, a Coastal Recreational Fishing License is required for all anglers who recreationally fish in coastal waters in North Carolina (effective January 1, 2007). This license can be purchased on a 10-day, annual or lifetime basis, or combined with a variety of licenses issued by the Wildlife Resources Commission.

    Fishing licenses may be purchased from any Wildlife Resources Commission agent (includes most bait and tackle shops), online at NC Wildlife website, at any Division of Marine Fisheries at 252-726-7021 or by calling toll-free 888-248-6834. For complete licensing information, please visit this website or call the Division of Marine Fisheries at 252-726-7021 or 800-682-2632.

    The Annual License Fee is $20 for State Residents, age 16 or older and $36 for nonresidents, age 16 or older. The 10-day License Fee is $7 for State Residents, age 16 or older and $18 for nonresidents, age 16 or older.

  22. Which communities have a fitness center?

  23. Communities with a fitness center include Four Seasons in Duck, Schooner Ridge, Duck Landing, Pine Island, Villages at Ocean Hill, and Corolla Light. There is an additional charge for the use of fitness centers in Pine Island and Villages at Ocean Hill, which are both open to the public as well.

  24. Where is the closest public fitness center?

    • The Pine Island Racquet Club and Fitness Center - Corolla - (252) 453-8525
    • Villages at Ocean Hill Fitness Center - Corolla - (252) 453-9604
    • The OBX Adult Fitness Center - Southern Shores - (252) 261-5231
    • The Outer Banks YMCA - Nags Head - (252) 449-8897
  25. Where can I find public internet access?

  26. The following public locations have internet access available:

    • The Corolla Library located across from Twiddy's Corolla office - (252) 453-0496
    • Outer Banks Coffee Company located in Monteray Plaza in Corolla - (252) 453-0200
    • Cravings located at 1209 Duck Road in Duck - (252) 480-0032
    • Sweet T's located at 1211 Duck Road in Duck - (252) 480-2326
    • Starbucks located in the Marketplace at milepost 1 in Southern Shores - (252) 255-0790
  27. Where are the closest public tennis courts?

    • Corolla Light (for a fee, subject to availability) - Corolla - Two indoor clay courts, four outdoor clay courts, and four outdoor hard courts - (252) 453-4565
    • Pine Island (for a fee) - Corolla - Three indoor Plexicushion courts and two outdoor Har-Tru clay courts - (252) 453-8525
    • Meekins Field - 1634 N. Croatan Highway, Kill Devil Hills, NC 27948 - Milepost 7 (behind the Fire Department) - Two hard surface courts
    • Dare County Recreation Park - 602 Mustian Street, Kill Devil Hills, NC 27948 - Milepost 8 - Four hard surface courts with lights until 11:00 pm - (252) 475-5920

Twiddy Traditional

  1. What are Twiddy Traditional Homes?

  2. Homes designated with a "T" at the end of the property number are Twiddy Traditional Homes. Twiddy Traditional Homes are ideal for guests who seek a classic single-family vacation home. Enjoy reasonably priced accommodations coupled with Twiddy & Company’s unparalleled service. Traditional Homes offer standard equipment and furnishings; however, bed and bath linens, kitchen towels and bed-making services are not included. Guests may rent bed and bath linens through Twiddy (a package for the whole home or individual sets) or may bring their own sheets and towels from home. Traditional Homes offer significant cost savings in a comfortable, clean and inviting setting. Such cozy cottages have attracted visitors to the Outer Banks for many years. Create your own treasured memories in a Twiddy Traditional Home!

    Please note: Bed linens, bath linens and kitchen towels are not included in Twiddy Traditional Homes.


  1. What is the 4x4 area like?

  2. The fun begins where the asphalt ends on this untamed stretch of Outer Banks shoreline just south of the Virginia border. A four-wheel drive vehicle and an adventurous spirit are required to explore this beach community, where there are no paved roads, no hotels or restaurants - not even a snack shop. What you’ll find is an uncomplicated, fourteen-mile expanse of wide, sandy beaches, dense maritime forests and marshy soundside coves. Home to the wild horses of Currituck County, the extraordinary possibility of catching a glimpse of these unique creatures is practically commonplace. Keep in mind, they are wild - do not approach them. County ordinance states that you may not come within 50 feet of the horses at any time. Feeding, riding and petting a wild horse is prohibited. While a wild horse sighting is always an exciting event, please remember to use caution and keep your distance- these are wild animals.

  3. Do you have any instructional 4x4 videos I can watch before driving on the beach for vacation?

  4. Yes! Find great instructional 4x4 videos as well as helpful tips and information for beach driving. Click here to view these instructional 4x4 Corolla videos.

  5. Do you have suggestions for driving on the 4x4 Beaches?

    • Always arrive before dark because the beach is more difficult to navigate at night.
    • Bring a tire-pressure gauge. We recommend lowering your tire pressure to 18-20 psi. Free air hoses are available in the parking lot of the Corolla office for guests staying in the 4x4 area to reinflate their tires.
    • Check area tide charts prior to arrival; low tide is ideal for beach driving.
    • Avoid driving through the surf; salt water is extremely corrosive.
    • All-Wheel Drive (AWD) vehicles are not recommended due to low ground clearance.
    • Follow all posted speed limits (35 mph or 15 mph when within 300 feet of pedestrians or wild horses).
    • Drive on the hard-packed sand near the edge of the water or close to the dunes. Leave the middle of the beach available for parked vehicles and beachgoers.
    • All parked vehicles should be in the middle of the beach (east of the dune line and west of the hard-packed sand near the water's edge). Do not block the flow of traffic with chairs, coolers, fishing lines or other items.
    • Always be alert for moving vehicles when walking across the hard-packed sand.
    • No vehicle of any type may park or unload at the North Beach Access at any time. You must park or unload past the 1/2-mile mark. VIOLATORS WILL BE TOWED.
    • Drivers must be 16 years of age and possess a valid driver’s license.
    • ATVs are NOT permitted.
    • Currituck County does not allow personal motorized watercraft on the ocean. Jet skis and personal motorboats are allowed on the Currituck Sound. The closest boat ramp is located at the Whalehead Club in Corolla.
  6. Which vehicles are required to drive on the 4x4 beaches?

  7. There are no paved roads in the northern Outer Banks beaches—travel is over loose sand roads and actual sand dunes. All-wheel drive (AWD) vehicles are not recommended for this area due to low ground clearance and traction concerns—our experience shows that AWD vehicles in this area are problematic at best. 4x4 vehicles with off-road ground clearance are recommended with reduced air pressure for beach travel. Please consult your vehicle manual and manufacturer for specific information. Twiddy & Company will not be responsible for vehicle recovery if inappropriate vehicles are used for access to the northern beaches.

    For more information regarding Currituck County's rules and regulations, please contact the Currituck County Chamber of Commerce at (877) CURRITUCK or visit website.

  8. Approximately, when is the best time to travel up the 4x4 beaches?

  9. Low tide is the best time to travel up and down the 4x4 beaches. To view a current tide chart, please click here.

  10. Do you offer extended satellite parking to 4x4 area guests who do not have a 4x4 vehicle?

  11. There is limited space available for guests to park two-wheel drive vehicles while vacationing in the 4x4 area. Please plan accordingly. Daily parking may be available in Corolla for a fee.

    For 4x4-vehicle rental information, contact: Outer Banks Chrysler - (252) 441-1146 or Enterprise Rent-A-Car - (252) 480-1838.

Travel Insurance

  1. What is travel insurance?

  2. CSA Travel Protection’s Guest Protect Plan is offered on all lease agreements (coverage is available to U.S. residents only). The Guest Protect Plan provides coverage for your pre-paid, non-refundable trip costs; additional information regarding the insurance is available below. The plan cost for this travel insurance is based on your total balance due and is not subject to tax. You have the option to purchase travel insurance when completeing your Vacation Rental Agreement. If you choose to purchase travel insurance, the premium amount is due on your initial balance due date. We strongly recommend all of our guests purchase this valuable travel insurance, as no refunds will be offered, even in the case of a mandatory hurricane evacuation (N.C.G.S. 42A-36). If you have questions, please contact CSA at (866) 999-4018. Please reference plan code G-332CSA.

  3. What is included in the plan?

  4. Please view our Travel Insurance Page for more information. For additional questions please do not hesitate to call Twiddy & Company or CSA Travel Protection.


  1. What is the tax rate applied to my reservation?

  2. State and county taxes apply to all rents and any additional fees and services excluding Travel Insurance. There is no additional handling fee. In Dare County, North Carolina state tax is 6.75% and county tax is 6% (includes homes from Southern Shores to Sanderling). In Currituck County, North Carolina state tax is 6.75% and county tax is 6% (includes homes from Pine Island north to the VA State Line).

    Please note: Tax rates are subject to change without notice at the will of the local municipalities and the state of North Carolina.

  3. What is the Home Service Fee?

  4. The Home Service Fee is a nominal cleaning charge that is added to your reservation. Please contact Twiddy for more information on your vacation home's Home Service Fee. In the event of a cancellation, the Home Service Fee will be refunded.

  5. How much is my initial payment?

  6. One-half (1/2) the base rent plus the optional Travel Insurance premium must be received by Twiddy within 48 hours of the lease date when paying electronically and within seven days when sending payment by mail. Leases are signed electronically through the guest login. Guests without an e-mail address will receive their lease by mail. Click here to view sample lease.

    Reservations not confirmed by a payment and signed lease within the allotted time are subject to cancellation without notice. Please call us at 1-800-489-4339 or email us in case of delay. Guests receive an e-mail confirmation of their initial payment only.

  7. When is my final payment due?

  8. The unpaid balance of the base rent, plus taxes and all other charges, is due 30 days prior to check-in. For reservations made less than 30 days before arrival, payment is due at the time of booking.

  9. What forms of payment do you accept?

  10. Payment may be made by personal check, e-check, cash, cashier's check, money order, or credit card. For reservations made less than 30 days before arrival, payment must be made by e-check, cashier's check, money order, or credit card. Please note personal checks are not accepted within 30 days of arrival and e-checks are not accepted within 14 days of arrival. We accept only US Funds drawn on a US Bank and only MasterCard, Visa and Discover if using a credit card.

  11. Can you please explain the cancellation process?

  12. In the event of: (i) Your cancellation of the Rental Agreement or (ii) a material breach of any provision of the Rental Agreement by You, including, but not limited to, Your failure to remit the Final Balance Due, You shall receive a refund of all payments made by You (less a cancellation fee of $100.00 and the Travel Insurance premium if you opted for that coverage) only if the Premises is re-rented on the terms set forth herein. (In such an event, Agent may, in its sole and absolute discretion, reduce the rental amount offered without notice. In this case, the guest canceling their reservation is financially responsible for this reduction and their refund will be reduced by the affect of such reduction.) If the Premises is not re-rented, Agent shall seek an amount sufficient to defray the actual damages suffered (i.e. Agent may, in its sole and absolute discretion, pursue to the fullest extent of the law the original balance owed) as a result of the cancellation or material breach. Whether or not the Premises are re-rented, You, rather than the Agent, shall be responsible for seeking reimbursement of any fees paid by You to Agent for goods, services, or benefits procured by Agent from third parties for the benefit of You that may have been paid out prior to Your cancellation. In the event of a cancellation, the Home Service Fee will be refunded.


  1. Is there an additional charge for bringing my pet?

  2. There is no additional charge for bringing pets to houses specifying "Pets Allowed." Pets are only permitted in homes that "Pets Allowed" as an amenity in the individual description (NO EXCEPTIONS). A violation of this policy is cause for termination of tenancy. A maximum of two pets are allowed unless otherwise advertised and some homes note specific restrictions regarding the size or type of pet.

  3. Can exceptions be made if a vacation home lists "No Pets Allowed"?

  4. Pets are allowed only in homes that list "Pets Allowed" in the individual description (NO EXCEPTIONS). We respect the wishes of our homeowners and incoming guests who may have allergic reactions to pet hair and dander.

  5. Are dogs allowed on the beach?

  6. Southern Shores leash law requires leashes to not exceed 10 feet in length. Beaches are pet-friendly year-round.

    Duck's leash law requires leashes to not exceed 10 feet in length. Pets are allowed to play unleashed on the beach under close supervision of the owner. Beaches are pet-friendly year-round.

    Corolla and the 4x4 area require leashes but there are no length requirements.


  1. Which communities offer a pool?

  2. The following neighborhoods offer outdoor community pools: Ocean Crest, Bias Shores, Tuckahoe, Four Seasons, Sea Pines, Duck Landing, Schooner Ridge, Colony By The Sea, Sandy Ridge, Osprey, Sea Ridge, Northpoint, Port Trinite, Sanderling, Palmers Island, Pine Island, Ocean Sands, Ocean Lake, Crown Point, Buck Island, Corolla Light and The Villages at Ocean Hill.

    The following neighborhoods offer indoor pools: Four Seasons, Duck Landing, Schooner Ridge, Northpoint and Corolla Light.

    Outdoor community pools are generally open from Memorial Day to Labor Day and are only open to guests and homeowners of that subdivision. Most communities do not allow guests to use the community amenities prior to check-in. Please plan your arrival time accordingly.

  3. When are private pools available?

  4. Private pools are available from the weekend of April 24 through the weekend of October 11, 2015 unless otherwise specified. Availability dates and charges vary for heated private pools; see individual property information for details.

  5. When are outdoor community pools available?

  6. Outdoor community pools are generally open from Memorial Day to Labor Day and only welcome guests and homeowners of that community. Most communities do not allow guests to use the community amenities prior to check-in, so please plan your arrival time accordingly.

  7. How do we request to have the pool heated at our vacation home?

  8. Some homes offer the option of having the pool heated for an additional fee. If available, you will find this information listed within the property description. Availability dates and fees vary for heated private pools; see individual property information for details. Requests for this optional amenity must be confirmed prior to your arrival. The heated pool fee will not be prorated if this service is requested at check-in or during your stay.


  1. What do we need to bring?

  2. Toilet paper, paper towels, napkins, garbage bags, dishwashing liquids, soap, laundry detergent, and beach towels. Click here for our Vacation Packing List!

  3. What time does your office open and close on check-in/check-out days?

  4. Regular business hours are 9:00 am to 5:00 pm, seven days a week. During the busy summer months, our rental staff generally stays in the office until about 6:00 pm on Saturday and Sunday.

    For guests arriving after-hours, keys or a keyless entry code and directions to the vacation home will be left in the After-Hours Exchange box if the balance is paid in full and we have a signed lease. These boxes are located beside each office’s main entrance door.

    Guests departing before our offices open, should leave their keys and any completed forms in the After-Hours Exchange box located beside the front door of the check-in office.

    Guests departing keyless entry homes do not need to come to our office for check-out but entry codes will expire at 10:00 am.

  5. Where is your office located?

  6. We have two offices, one in Duck and one in Corolla.

    Duck Office: The Duck office (1181 Duck Road, Duck NC 27949) is approximately 5 miles north of Kitty Hawk on NC-12. The office is located on the right side of the road. Homes located in Southern Shores, Duck, Pine Island, Pine Island Reserve, The Currituck Club, Spindrift & Ocean Sands check-in at this office location. This includes home number prefixes A-G.

    Corolla Office: The Corolla office (1142 Ocean Trail, Corolla NC 27927) is approximately 21 miles north of Kitty Hawk on NC-12. The office is located on the left side of the road just after the Currituck Lighthouse. Homes located in Ocean Lake, Crown Point, Buck Island, Whalehead, Corolla Light, Corolla Village, Ocean Hill, Villages at Ocean Hill, Ocean Beach, Seagull Beach, Swan Beach, North Swan Beach & Carova Beach check in at this office location. This includes home number prefixes GOL-V.

  7. What is the traffic like on check-in/check-out days?

  8. Our busiest season is May through September. Holidays are also a very busy time here on the Outer Banks. Check-in day for the vast majority of the vacation homes on the Northern Outer Banks is either Saturday or Sunday. The standard check-in time for all property management companies in the area is 4:00 pm. The heaviest concentrations of traffic coming onto the Outer Banks and heading north up Route 12 are generally found between the hours of 2:00 pm and 7:00 pm. Arriving early provides guests with a good chance of missing the heaviest traffic, but they will have to find a way to occupy their family until they can check into their home at 4:00 pm. (A limited number of 1:00 pm check-ins are available on a first-come-first-served basis for a fee. Please contact our office if you are interested).

    If you arrive early and need to pass some time, Duck and Corolla are filled with unique shops, wonderful restaurants and historical attractions. Our Vacation Resources page offers a list of many merchants and area attractions, including Twiddy Preferred establishments. There are also beach accesses with bathhouses for changing. The Kitty Hawk bathhouse and access is located at milepost 4 on Route 12 and The Currituck County public beach access is in northern Pine Island on Route 12. You can also stop off at the Aycock Brown welcome center at the foot of the Wright Brothers Memorial to change and drive to any of the many public parking accesses in Kitty Hawk, Kill Devil Hills and Nags Head. Check-out day is very similar. Check-out time for all homes is 10:00 am. In general, the earlier you leave the better. Traffic typically picks up around 8:00 am and stays steady through lunch time.

  9. What time is Check-Out?

  10. Check-out time is 10:00 am for all homes without exception. Keys should be returned to your check-in office by 10:00 am. Each office has an After-Hours Exchange box for early departures. Please refer to the back of your check-in packet or your Guest Directory for departure instructions. Guests departing keyless entry homes do not need to come to our office for check-out but entry codes will expire at 10:00 am

  11. Are fireworks legal?

  12. Fireworks of any nature whatsoever are strictly prohibited on the Outer Banks.

  13. Are fires allowed on the beach?

  14. Beach fires are strictly prohibited in Currituck County, Duck, and Southern Shores.

  15. Are jet skis & personal motorboats allowed on the ocean?

  16. Motorized personal watercraft are not permitted in the ocean on the Northern Outer Banks. Duck and Corolla do allow motorized personal watercraft on the Currituck Sound. The closest local boat ramp is located at the Whalehead Club in Corolla.

  17. Are ATVs allowed on the beaches?

  18. ATVs are NOT permitted on the Northern Outer Banks beaches.

  19. Which beach accesses have lifeguards?

  20. Lifeguards are on duty seven days a week from Memorial Day through Labor Day (except in inclement weather) at the locations shown below. Hours and locations are subject to change.

    Southern Shores: Lifeguards are on duty, and roving lifeguards (4x4 trucks and ATVs) are on patrol, from 10:00 am to 6:00 pm daily. From May 1 through Memorial Day and Labor Day through October 15 there are only roving lifeguards. Stands are located at Chicahauk Trail, Hillcrest, East Dogwood Trail (6/23-8/11) and at the fork in the road at Route 12 and Ocean Boulevard (6/23-8/11).

    Duck: Lifeguards are on duty, and roving lifeguards (4x4 trucks and ATVs) are on patrol, from 10:00 am to 6:00 pm. From May 1 through Memorial Day and Labor Day through October 15 there are only roving lifeguards. Stands are located at Sprigtail Drive, Plover Drive (6/23-8/11), Four Seasons, Scarborough Lane (6/23-8/11), Schooner Ridge Drive, and Barrier Island.

    Corolla: Lifeguards are on duty, and roving lifeguards (three EMT-manned Quick Response Vehicles and nine ATVs) are on patrol, from 9:30 am until 5:30 pm. Stands are located at Hampton Inn Oceanfront (Pine Island), Currituck County Public Beach Access (Pine Island), Sections B, D, F, O and P of Ocean Sands, Crown Point Beach Access, Buck Island Bathhouse, Sailfish, Bonito, Herring and Sturgeon Streets (Whalehead), Corolla Light (at oceanfront pool deck), across from the Currituck Lighthouse, and Villages at Ocean Hill (by the oceanfront pool).

    4x4 Area: Three roving lifeguards patrol from the end of Highway 12 to the Virginia state line from 9:30 am until 5:30 pm.

    If red flags are flying, swimming is prohibited. Although the flags may fly when the weather seems fine, it's hard to judge if the water is safe. Ocean swimming is not like swimming in a lake or pool, as strong littoral currents, rip currents, tidal currents near inlets, and shifting sand can make swimming dangerous.

  21. What beach safety rules should we know about?

  22. Important Beach Safety Rules to Remember:

    • During dangerous surf conditions, the public is informed by local radio stations and red "No Swimming"flags flying at beach entrances. Whenever red flags are flying, swimming is prohibited. At such times, ocean conditions have been determined to be unsafe and swimmers are at serious risk of injury or death if they enter the water. For your safety, please heed all red-flag warnings.
    • It is strongly recommended that all kayakers wear life jackets.
    • All surfers must be tethered to their boards.
    • Please refill all holes dug in the sand before leaving the beach area. Open holes are a safety concern for emergency response vehicles.
    • Before choosing your spot on the beach, check to be sure you will not hinder the performance of lifeguards during an emergency situation. Maintain a clear path along the dune line for patrol units and in front of stationary lifeguard stands.
    • Tents and personal items left on the beach overnight are subject to removal and disposal. They should be removed by 5:00 pm in Southern Shores, by 7:00 pm in Duck, and by sunset in Corolla and the 4x4 area.
    • All dunes are off limits. The dunes are home to nesting turtles and vegetation specific to our area. Additionally, dunes protect homes from flooding during a storm surge.
    • Do not leave trash on the beach.
    • Southern Shores, Duck and Corolla (including the 4x4 beaches) do not allow personal motorized watercraft on the ocean.
    • Beach bonfires are strictly prohibited in Southern Shores, Duck, and Corolla (including the 4x4 beaches).
    • ATVs are not permitted for non-residents.
    • Fireworks are strictly prohibited on the Outer Banks.
  23. What should I do if I get stuck in a rip current?

    Most importantly, stay calm. Panic is often more dangerous than the rip current itself. Swim parallel to the shore until you are out of the current, then swim towards the beach.

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