Twiddy Guest Reviews

Twiddy & Company values the opinions of our guests and we make sure we read each Twiddy review you submit to us upon departure. We thrive in hospitality and want to make sure we deliver the best Outer Banks vacation experience that we can to all of our wonderful guests. The following reviews come directly from our guests and are taken from the 2013 Spring, Summer and Fall Departure Surveys we received through email.

Twiddy does an excellent job of making it easy to book and enjoy vacations. The ease of use of the website was of utmost convenience. 10/15/2014

Twiddy was extremely helpful and easy to work with. We will definitely be using Twiddy again in the future! 10/15/2014

Our vacation was as smooth as it always is. We have been using Twiddy for years and will continue to do so. Thanks for your great customer service. 10/15/2014

From my first inquiry about a vacation home to dropping off of the key and the end of a spectacular week, everything was completed with professionalism and hospitality. Thank you to each Twiddy representative that answered phone calls and emails. 10/15/2014

I love working with Twiddy. All the staff are always so welcoming and genuinely friendly and helpful. Service calls are handled and resolved 10/15/2014

I believe in the team concept and I felt like the entire Twiddy family took care of us. This includes from the beginning of the process through the end of the vacation. 10/15/2014

Your company is the only one we will rent from. The staff is professional and friendly and quick to answer questions and send staff to help if needed. Love your company. 10/15/2014

Everyone I've dealt with over the years has been nothing but friendly, helpful and appears to truly enjoy their job. Thank you for your support and help over the years with renting. 10/15/2014

Twiddy did a wonderful job as usual to make our stay pleasant 10/8/2014

 Twiddy is excellent! I have recommended the company to several people already. 10/8/2014

Twiddy does it right! They could have not done anything better. It is easy to deal with the team and even the Twiddy technology. That is why we come back year after year and recommend our friends use Twiddy as well. The Duck office was great at check-in! It took less than 5 minutes and that included me waiting for a person ahead of me. They were warm, friendly and made me feel like a friend of the team 10/4/2014

From the moment we stepped on the porch at Twiddy, we felt welcome. Info received during the booking process and the days leading up to arrival was welcome info, especially the warning about possible traffic delays. Thanks to that email, we were able to arrive early and relax until our house was ready. We loved the ability to receive the message from Twiddy that our house was ready and that fact that the Four Seasons clubhouse was so welcoming to our family until the house was ready. ONE of the many reasons that keep us coming back to Twiddy year after year. 10/4/2014

I would like to thank all the employees, everyone was welcoming and very professional. I’ve worked in the rental business for 12 years, and I'm always impressed with the customer service. 10/4/2014

The associates were exceptionally professional, polite, warm and friendly.  9/24/2014

Always very accommodating and great customer service whenever we call with something that needs to be done at the house. Thank you! 9/24/2014

Twiddy was sheer perfection...Start to finish...Best in class. 9/24/2014

The people at the Twiddy office were extremely friendly and helpful upon our arrival and during our stay when we had to contact the Twiddy office we were assisted in a very timely manner. 9/24/2014

From check in to check out everyone was very helpful and pleasant. Also did a great job welcoming everyone. That was great to see. 9/24/2014

We were very happy, everything was explained well, even before we got there. 9/24/2014

We once again enjoyed booking our vacation through Twiddy. Every year we are wowed by the hospitality and helpfulness your company provides. 9/24/2014

It was a great experience making reservations with Twiddy and also meeting and talking with Twiddy reps at the Corolla location. Very pleased. 9/24/2014

All of your associates are stars! That's why we keep coming back. Everyone we encountered, whether in person behind the desk or on the phone with maintenance, was top notch 9/19/2014

I just would like you all to know that ~ I phoned Twiddy quite a few times before my stay and they honestly could not have been any nicer. I love renting from you all ~ Great job Twiddy employees :) 9/19/2014

from the day we booked till the day we left the entire experience was awesome. having done this several times before in different locals and with several different companies I would have to say Twiddy ranks among the very best. 9/19/2014

We are amazed at how convenient Twiddy makes renting a home for the week. The process is easy, information is given to us that helps get us settled in and the home has amenities and conveniences that seem encouraged or assisted by Twiddy. We are very satisfied with our vacation experience. 9/19/2014

 I've worked with many management companies on the OBX over the past 15 years. This is the third time that I have worked with Twiddy over that period. Twiddy is, by far, the best. 9/19/2014

Everyone was great! From the gentleman opening the door to Twiddy for us, to the girls behind the desk and the girls who answered my service calls, everyone did a great job to ensure we had a great week! 9/19/2014

This is the third year we have used Twiddy and I have no desire to use anyone else. Your website is phenomenal and I love the contact and communication. Not to mention the check in is so easy! 9/19/2014

The entire reservation experience with Twiddy is exceptional. From the online booking, payment, confirmation to check-in..... top notch. 9/19/2014

Twiddy was great- No complaints with your service. professional, prompt and understood that this was vacation and fun. 9/19/2014

The desk people at the Corolla office were outstanding. They knew the answers to all of my questions and went extra mile to help with next year’s reserve. 9/19/2014

I must compliment everyone in the Twiddy family for the responsive and friendly manner that each and every one has treated me and my extended family who have vacationed in Duck, this, and in past years. Your caring and efficient service has been outstanding and every maintenance or informational request we made was quickly attended to. I give you all 5 Stars! 9/19/2014

We have been vacationing through Twiddy for about 4 years and have no complaints. We will be continuing using them every time we decide to come to the outer banks. Thanks for another great year. 9/19/2014

Twiddy was wonderful . Any problems or issues we had were answered quickly and resolved that day . They were very informative and their customer service was excellent. We will definitely use them again . 8/26/2014

We had a wonderful week and really appreciated the Twiddy Welcome package that the owners provide. We also appreciated being able to leave the linens on the beds and loading the dishwasher and starting without having to be responsible for emptying prior to leaving. These small conveniences really make a difference from other rental companies. The process is so streamlined and we did not have any issues with the property so we really didn't talk to anyone person more than once. Everyone we did talk to was very polite and helpful. 8/26/2014

The Rental Agency was exceptional from start to finish. The booking was simple and straight forward, the check in was the fastest that my family has ever had and checkout was great. We enjoyed having the starter pack that allowed us to have time to get settled, it was very helpful. 8/26/2014

Our vacation turned out to be a huge success because of the support we received from the knowledgeable Twiddy staff before, during and after our time there. We all were extremely pleased. 8/26/2014

As always the service provided by Twiddy was exceptional. From the moment we arrived until the minute we departed every contact we had with Twiddy was amazing. We commend the company and would not even think of renting from anyone else 8/26/2014

The process was easy and painless. I liked the email reminder with details prior to the vacation 8/26/2014

Twiddy is the best. Even if there is ever is an issue, you guys take care of it immediately. 8/26/2014

I have nothing but compliments for the highly efficient, friendly staff. Our report of a safety concern was taken care of immediately. Excellent service and caring company. 8/26/2014

We had a great vacation experience during our stay and really Twiddy did everything we needed to make are stay enjoyable. From our initial website reservation to check-in/checkout everything was smooth with no hassles. The house included everything we needed....Thanks Twiddy. 8/26/2014

Twiddy quickly responded to maintenance issues in the house. Impressed by their quick response as compared to other years with other management companies. 8/20/2014

Twiddy is always our first choice when planning our OBX vacation. We always recommend Twiddy to our friends and family. When they see how much we enjoyed vacation they all want to go with us the next year. 8/20/2014

Twiddy has always been really great and helpful. In years past while renting with you we have had various problems arise with the houses we've rented and you've always been quick to fix them. That's why we're most comfortable renting through you. Of course, this year we didn't have any problems and that was great! 8/20/2014

Our experience with Twiddy staff on the phone or through emails was exceptional . Making reservations online was easy. 8/20/2014

Twiddy is the only company we will use for OBX vacation. 8/20/2014

We were so very pleased with Twiddy's staff, it was a tough ride down but were greeted so wonderfully that the road trip didn't matter as much. We will defiantly recommend Twiddy !! 8/20/2014

Twiddy associates were exceptional, their customer service skills were top notch. From the greeting to the assistance at the air pump and a thank you at the end of our week. Great job! 8/15/2014

Twiddy was fantastic as usual! The excellent customer service goes above and beyond and is much appreciated. 8/15/2014

For the past 4 years I think Twiddy has done an outstanding job! You do it all! Great in ease of making a reservation! Great service! All check in employees are outstanding! 8/15/2014

Your staff was very professional. We have been renting a vacation home for past 14 years, this was our first experience with Twiddy. We found your staff, service and offices by far the best 8/6/2014

We were very happy with the service and support we received from Twiddy Realty. Everyone was helpful, from the first phone call to the rental office, till check out! 8/6/2014

There's no one better on the Outer Banks, doing what you do, than YOU! 8/6/2014

We have rented from Twiddy for as long as I can remember. Twiddy does everything to make our stay in Duck a perfect vacation. 8/6/2014

Twiddy does a great job and we without hesitation and with preference we'd use your company again to make reservations. We'd highly recommend you to others. 8/6/2014

excellent service - check-in stayed open after 6:00pm on Saturday due to lots of traffic and rain - and check-out they were waiting outside of the office to pick up the keys outside the Duck office - THANK YOU TWIDDY! 8/6/2014

 You guys are the best!!! I refer your company to anyone looking to go to the OBX! 8/6/2014

We have been coming to OBX for the last 17 years. Since 2006 we have rented exclusively with Twiddy. Everyone at Twiddy from reservations, check-in and check-out, maintenance, to the kids who put air in my tires at the end of my stay are wonderful. Twiddy employees are friendly,knowledgible,pleasant,helpful, and efficient. I will never use any other realtor at the OBX. I look forward to my OBX vacation from the time I leave the beach. You guys are the best!! Thank-you so much for some of my families best memories. 8/6/2014

I was very pleased with Twiddy. Our vacation was a very special family reunion and being I was the one in charge, when I opened the front door all my concerns were satisfied. 8/6/2014

Twiddy did everything right, and we had a wonderful family vacation at a beautiful house. We've rented many beach houses from Twiddy over the years at the Outer Banks, and we've enjoyed everyone. I would recommend Twiddy to anyone for a vacation house. had wonderful vacations in them at the Outer Banks. 7/31/2014

Twiddy was an awesome company to work with. Very friendly and helpful with tips ideas and suggestions. Upon arrival from the person that opened the door the young lady handing me keys excellent service. 7/31/2014

Check-in was quick and easy, checkout was the same. Everyone was friendly and professional and knew exactly what they were doing. 7/31/2014

My 12 year old son was impressed (as was I) with the customer service provided. 7/31/2014

 As always, Twiddy has made our vacations perfect and effortless 7/31/2014

Twiddy was very helpful and efficient. Check-in was a snap and employees very friendly, Great job. 7/31/2014

We had issues with our gas grill and one toilet. Your service people were prompt and friendly and had things repaired within 24 hours of each phone call. I thought that was outstanding service 7/31/2014

Good job with selection, reservation, booking, confirmation and check-in/out process. Customer service was positive. 7/31/2014

I had never been to the Outer Banks. I feel very fortunate to have found Twiddy on an online search. The people at Twiddy were so friendly and helpful and the house we rented was perfect for my family! I can't think of any way to improve. We had a great experience! 7/25/2014

My family has been coming to the Outer Banks each summer for more than 35 years and has used numerous rental companies. By far Twiddy has provided the best service. In fact if we wanted to change from the cottage we had recently (which we don't want to change) I can assure you we would only look for a cottage that Twiddy has 7/25/2014

From my first call to Twiddy to the last, I can't begin to express my gratitude for REAL customer service. Every person I talked to was exceptional and knew how to communicate with their customers. In the world we live in, this is so rare. 7/25/2014

As always renting with Twiddy was pure pleasure! It is so nice to know that we can count on the friendly welcome and exceptional customer service when we rent our vacation property through Twiddy. We wouldn't consider renting from any other company. This was our fourth year and Twiddy has earned our loyalty with consistent quality service and homes. We recommend you to everyone we know traveling to the Outer Banks. 7/25/2014

The whole process was so well organized, especially check-in. We were very impressed. 7/25/2014

Everyone I came in contact with (phone, personal, email) did an outstanding job. Always with a smile, always professional, always answered my question or resolved my issue satisfactorily. They are all gems. 7/17/2014

Twiddy could not have been nicer. Always pleasant to deal with, extremely efficient. Amazed that we got a call, while we were stuck in traffic, advising us on how to handle check in if we were late. 7/17/2014

Everyone I spoke to could not have been nicer. Best customer service I have experienced 7/17/2014

My check in and check out associates were all super friendly and courteous! Was so appreciative that the office had stayed open late on arrival Saturday. 7/17/2014

Our vacation was fabulous! We are completely satisfied with Twiddy and our whole experience in Duck. The people in the Twiddy office were friendly and helpful and gave us several good suggestions for places to go in Duck. 7/17/2014

 The warm and competent greeting upon our arrival took my stress level (which was through the roof after our 12 hour drive) way down. Thank you to all of your staff 7/17/2014

We all thought Twiddy did a great job providing hurricane updates as well as simplifying the arrival and departure processes. We also had service calls during our stay and the service was good. I can't think of a thing. 7/17/2014

 Very impressed with Twiddy prompt response to questions and easy access to information. 7/17/2014

Very welcoming on arrival...door opened for us and lots of smiles from those at the desk. Nice to experience after a long drive. 7/9/2014

Twiddy is an outstanding company with impressive employees who make you feel welcome immediately. They are knowledgeable and courteous. I have already recommended Twiddy to several friends. 7/9/2014

Twiddy made everything about our vacation easy, from the info on the internet to the pleasant & helpful associates that I spoke to on the phone it was a pleasure dealing with you. 7/3/2014

We vacationed with you almost 20 years ago and had you asked me that question then I probably could've come up with something. The changes that you've made over the years have been great. From the moment we stepped into your office (your rep was very welcoming) till the time we left we couldn't have asked for a more perfect vacation experience 7/3/2014

Twiddy was the best realty company we have used thus far in our annual trips to North Carolina, and we have been making the trip for close to 20 years. We will definitely be using Twiddy again. Staying in the 4x4 Carova Beach area was new to us and they made our trip as easy as possible. 7/3/2014

We have always been very happy with the Twiddy service and attention to detail that we receive As 10+ years as Twiddy guests, we will not rent from anyone else when vacationing in OBX. 7/3/2014

We are very happy with Twiddy and will continue to use them for our vacation needs! Everything is always handled quickly and the people that work at Twiddy are so very friendly!! 7/3/2014

Honestly, the only thing Twiddy could have done this year to make it better was to pick up the tab. This was our 28th trip to Corolla Light, and was as good as any we have had in the past. No surprises, met expectations, and the way your crew handled our check-in and check-out made me personally feel like I was much more important than I am. 7/3/2014

Twiddy is wonderful. Everyone is very friendly and professional. I have worked with other reality companies and they often make you feel like you are burdening them when you call or come into the office. Twiddy makes you feel like you're a friend! 7/3/2014

 We have stayed in Pine Island every summer for 20 years, and have had experience with many rental agencies. I was really struck by the pleasant and speedy response to our needs. Made the entire experience so much better. 7/3/2014

Checking in was so easy! Several years ago, there was a crowd and checking in was arduous because the lines were so long. I really appreciated just being able to walk right in and take care of business. Thanks for making it so easy! 7/3/2014

Don't change anything. It is always refreshing to be greeted at the front porch and check in in a matter of seconds. Everyone within the Twiddy company is always so pleasant. 7/3/2014

Twiddy did just great. We appreciate the friendly, helpful staff, responsiveness to calls, and attention to details. Thanks for another great week! 7/3/2014

This was our first experience with Twiddy and we very pleased with their service. Cleanliness is always our top priority with renting a home and they were spot on. 7/3/2014

I felt that this vacation went better than we could have hoped for! Twiddy is a wonderful company and we felt that everything was as advertised. 6/26/2014

 Everything was perfect from the time we arrived at your office to the minute we left the driveway. I never saw a real estate company so welcoming and informative. Your staff was wonderful. 6/26/2014

Yes, my daughter left an important bag at the house and the person she talked to was extremely kind and helpful. She got her bag back yesterday (Tuesday) His name was Bobby. She says he was fantastic. 6/26/2014

Everyone we dealt with at Twiddy was exceptional. Check-in, maintenance and even the young men who inflated our tires Sunday morning as we left the OBX. 6/26/2014

Any encounters with Twiddy employees over the years have always been positive. This was our 5th year. Twiddy web site has been easy to use and informative. 6/26/2014

My fiancée left her laptop at the house and the Twiddy associates her and I worked with were extremely accommodating and did everything in their power to ensure the laptop was collected from the house. These are the types of actions that will stick with me when I began to search for my next vacation. I cannot thank the Twiddy Associates more for what they did to help us out. Again, those actions have ensured Twiddy will be the realty company I choose to work with upon my return to Duck. 6/26/2014

Twiddy is always responsive to our needs We have used just about all other companies over the 20+ years that we have been coming to the outer banks. Twiddy has been the best. , not only in the quality of their homes, but also in their response if there is a concern 6/19/2014

The entire experience was perfect - from reservation process to home amenities and cleanliness. We couldn't have had a better experience and greatly appreciated Twiddy and the home owner for their diligence in ensuring a wonderful vacation! 6/19/2014

We were very pleased with your service from booking the vacation to picking up the keys to returning them to the office. The experience was hassle free! 6/18/2014

I was very pleased with the customer service at Twiddy. Every person I spoke with was friendly and made planning our vacation a pleasant experience. I have no complaints and will definitely use Twiddy again in the future. 6/18/2014

All your employees were exceptional when we interacted with them. They were extremely helpful and very polite. 6/18/2014

Twiddy is always excellent. Everyone is very friendly and helpful. We always book through you because of the great service. 6/18/2014

From the gentleman who held my door open, to the folks who answered my emails and to the young lady who checked me in. All employees were courteous, prompt and professional. 6/18/2014

I can't remember anybody in particular by name but I was greeted both coming and leaving with such genuine friendliness by all the staff. It was really refreshing. 6/18/2014

WE WERE VERY SATISFIED WITH OUR SERVICE FROM TWIDDY....IMPRESSED FROM THE MINUTE WE WALKED THROUGH THEIR OFFICE DOORS! 6/18/2014

Twiddy always goes above and beyond...booking, check-in and response to any questions/issues was excellent, as always. 6/18/2014

Twiddy is always excellent. Everyone is very friendly and helpful. We always book through you because of the great service. 6/18/2014

We found Twiddy's services to once again be great! Check in and check out was smooth, the house as perfect for our family, and questions were always answered promptly. 6/12/2014

With out a doubt, your service is Bar none the Best EVER, and we have rented several outerbanks homes. 6/12/2014

Twiddy did everything perfect. Twiddy Is a company that you can really rely on. 6/12/2014

I thought Twiddy did a perfect job getting our house ready for our arrival and everything was written out for what we needed to do while there! It was very easy to rent from you guys. 6/12/2014

Twiddy has such great people...they all went out of their way to make everything right. We rent from Twiddy and always are very pleased. We have been coming to the Outer banks for 19 years. Life at the beach is great and renting from Twiddy puts the sunshine in our day. 6/12/2014

We have been using Twiddy for rentals for over 20 years and have always been pleased with their service (and quick response to any issues with the home that we were renting). The staff continues to be friendly, professional and efficient! What an asset to the Outer Banks business commumity! 6/12/2014

This house was in terrific condition when we arrived. The pool and Hot Tub were serviced perfectly. Everyone at Twiddy from the reservations team to check-in/-out made our family trip one of the best ever! 6/12/2014

We like renting from Twiddy and will continue to rent from Twiddy in the future. The company is professional and overall the properties are of good quality. 6/6/2014

We feel that you had all the proverbial bases covered, from the initial greetings to all services provided while we were at the Outer Banks. 6/6/2014

Twiddy customer service exceeded all expecations. Staff was extremely friendly and helpful. The check in process was efficient and fastter than i would have every guessed. I did not get the names of the staff member that checked me in or out. As an example, when my wife and I were leaving she was going to go into the office to check us out while I put air back into the tires. When i went to drop her off at the front office, a Twiddy employee ran out to the car as we were stopping and said, there is no need for her to come into the office and that he would take our keys and we were good to go. When I went to fill up my 4 tires with air, there were two twiddy staff members who did that task for me. I did not expect that level of service but it was very much appreicated! 6/6/2014

I can not think of one thing that Twiddy could do to make our trip better. The business front is so open and inviting and every year the staff stand out as exceptionally fast,friendly,welcoming,and helpful.The little things like lollipops for the kids after a 9 hour drive or not having to get out of your car to hand in your keys and survey are really a big deal.  6/6/2014

Twiddy was very responsive to questions prior to our arrival & to maintenance issues once we arrived; they were cordial, caring, helpful. 6/6/2014

All of the associates I had contact with, from checking in, stopping to ask a question, filling tires and contacting your office after realizing we left something behind, could not have been more helpful. All with big smiles and all willing to jump in and help us out 6/6/2014

Twiddy made my vacation very relaxing with everything ready to go when I arrived 6/6/2014

You folks are top notch and leave no stone unturned to insure that the property is clean, in good repair and ready for the next "vacationer". In the time or two that we have had to call in regards to any issue, no matter how minor, your people are dispatched in a timely manner, are properly trained and do their utmost to make sure that all guests are happy. 5/29/2014

You folks are top notch and leave no stone unturned to insure that the property is clean, in good repair and ready for the next "vacationer". In the time or two that we have had to call in regards to any issue, no matter how minor, your people are dispatched in a timely manner, are properly trained and do their utmost to make sure that all guests are happy. 5/29/2014

No complaints here, Twiddy has always made the experience of check in and check out fast, painless and easy. 5/29/2014

Could not have asked for a better more relaxing place for me and my family. We even invited my in laws down for a couple days and they even loved it. And they are the hardest people on the face of this earth to please. So a big thank you for that! 5/29/2014

Great experience! From the tire pressure gauges to free air to a detailed map of how to get to our "home" in 4x4 we couldn't have asked for better customer service! 5/29/2014

I believe Twiddy did a tremendous job. My vacation experience was excellent. 5/29/2014

All the technicians that came to do repairs or adjustments were thorough, professional and friendly. The office staff, both on the phone and in person were helpful and eager to see that our requests were dealt with quickly. 5/29/2014

Everyone I had contact with was helpful and pleasant. It made our first trip to the Outer Banks effortless. 5/23/2014

Twiddy did an excellent job to insure that we had a lovely vacation. When we left last year I left a list of items that needed attention, and all of them were addressed. We were so pleased that you paid attention to our observations. From the service people to those behind the desk, all were polite, prompt, and helpful. 5/23/2014

I have never met a "Twiddy associate" who wasn't extrodinarily polite, efficient, and knowledgeable. We always feel confident knowing Twiddy and our home owners are working together. 5/23/2014

We were greeted with a smile upon arrival and the Twiddy team assisted with all of our needs on check on! 5/23/2014

The front desk people working were amazing! They were so upbeat and kind, and were sweet with my kids (we used the restroom to change them into swimsuits since we arrived 5 hours before check-in. 5/23/2014

Everyone I came in contact with, was professional, and very nice. I didn't spend alot of time with anyone person, as everything was handled so efficiently and quickly. 5/23/2014

In late 2013, I began another search for a semi-oceanfront house without the pool and hot tub... I wanted to make my week a simple and relaxing one. It was wonderful. There is nothing that Twiddy could have done..from the website to the incredibly nice staff at the rental desk.. Twiddy is a class act! 5/23/2014

Twiddy was awesome. I have already referred your company to several people 5/23/2014

From the time we checked in until we checked out, Twiddy staff was wonderful! We simply don't use any other realtor on our trips to OBX! We've been coming for 15 years and have used Twiddy for at least 10 of those years because of your attention to the quality of the homes you represent. Thank you for making our vacations so great! 5/23/2014

This was our sixth visit to OBX and our first time renting through Twiddy. We were impressed with Twiddy associates and would, without hesitation recommend to our family and friends. We will definitely use Twiddy for future visits to OBX. You assisted us in making this trip to OBX seamless and a memorable experience for our family. 5/23/2014

Everything was perfect, we had everything we could have needed. We had to call maintance, they were there in 15 minutes. 5/23/2014

Everything was great! The Twiddy personnel from the front desk were great. It's nice to know that you can get great service while visiting and call for help! Great job by all at Twiddy! 5/23/2014

The people from Twiddy made our first Outer Banks stay a pleasure. The entire process, from search, registration, to check-out was easy and clear. 5/23/2014

We have stayed in the OBX 8 years in a row now and have rented from Twiddy 7 times now. The Twiddy management team and associates continue to impress me with their professional demeanor and our family will schedule our vacation rentals through Twiddy in the future. A job well done to all the staff! 5/23/2014

Everything from check in to check out was great. Very helpful on the phone prior to arrival and quick response when we had an issue at the house. 5/23/2014

Twiddy did an excellent job from the time we booked our trip to the moment we unhappily headed for home after our getaway was over. 5/23/2014

Twiddy is great. Keep it up. 5/23/2014

Every associate that I've dealt with over the past several years has been extremely helpful and accommodating. 5/23/2014

This is the second time we have used Twiddy, and both experiences were very good. 5/23/2014

Our experience was wonderful. We arrived a little early and were able to get into the house. Everyone at the Twiddy office in Duck was extremely nice and helpful. I used to use a different realty company, but now will stick with Twiddy. 5/23/2014

Wonderful house & wonderful people at Twiddy. We loved everything about it & have already booked it for next year! 5/23/2014

Upon returning the keys to the Twiddy office in Corolla, the staff met me on the porch. They were friendly, outgoing and wanted to know how we enjoyed our stay. They made us feel very welcome. 5/11/2014

We had an enjoyable and relaxing vacation. Twiddy vacation rentals are the best. 5/11/2014

We love coming to Twiddy homes - awesome homes, locations & thrilled we can bring our dog. This time I especially enjoyed the ready made beds - the beds always sleep great too. Thanks 5/11/2014

You made my vacation and stay effortless. Even after our original rental had a problem, you worked fast and found us another one! Thank you again 5/11/2014

We feel that this was one of the easiest processes for vacation rentals that we have used ever. All information was up forward and prompt. If we had questions they were answered in a timely manner. I can't think of what could be changed to make it any better. 5/10/2014

Our experience with the website, the after hours keyless entry pickup, clear directions on check-in and check-out procedures and all the FAQs were all impeccable. 5/9/2014

Twiddy was great - always kind and helpful. 5/9/2014

Every Twiddy associate I have worked with within the past 3years have been exemplary 5/2/2014

I rented three houses and worked with a variety of staff--they were all--each person--- fantastic--the team and the quality of that team...top notch. BIG THANKS. I rented for business purposes...and the Twiddy staff helped me take care of my clients in a way that made my event perfect. I will be back again. 5/2/2014

EVERYTHING was great--but the most important piece was the excellent staff support :SMART-HELPFUL-ANSWERED EVERY LITTLE QUESTION---wonderful people! 5/2/2014

Twiddy was and always is, wonderful to rent from. 5/2/2014

All of the Twiddy staff were very nice and helpful! Your customer service makes you stand out. We will definitely use Twiddy the next time we are in the Outer Banks. 4/24/2014

Twiddy staff went out of their way to make our vacation special. 4/24/2014

I think your whole organization should be recognized. I've never met a bad associate-from the people behind the desk to the people that come to the houses for service calls. 4/24/2014

Twiddy staff was very friendly, hospitable. Couldn't ask for nicer staff 4/24/2014

Everyone that I talked to were VERY friendly. Your employee service is exceptional. We were made to feel welcomed right from the start. 4/24/2014

This is the best trip we've ever had with Twiddy. The house was perfect in every way and the service was excellent. 4/24/2014

Twiddy did a great job as always. Staff is very friendly and efficient. Your online searches and reservation system is very good. 4/24/2014

Everything was to our expectations. The property was as advertised, and we found it comfortable, and exceptional 4/24/2014

Everything was awesome! Could not have had a better company to deal with. 4/24/2014

The Twiddy staff was friendly & helpful at check in and with any questions we had during our wonderful stay. 4/17/2014

This was by far our very best vacation to the Outer Banks. We have been several times but never stayed on the 4 x 4 beach. The home was much too big for us, but the view, the amenities it offers when it's rainy, and the adventure will draw us back to the same home again. 4/17/2014

Twiddy and its staff and contractors were perfect. The contractors in particular were very polite, knocked on the door before starting work, and kept us informed about their progress. The staff too was perfect, particularly at checkout--gave us lots of good information and ideas, in addition to being very very efficient and friendly. 4/17/2014

As always you are wonderful to work with. Any needs were taken care of promptly and courteously. 4/17/2014

All associates we dealt with were extremely courteous and helpful. 4/17/2014

Everyone we can in contact with was very helpful and professional. 4/11/2014

Everything was fabulous! The house exceeded our expectations! And as always the Twiddy Realty associates were friendly, knowledgeable and great to deal with! 4/11/2014

Twiddy receives an A+ for easy of rental and resolving issues. this is my 2nd rental with your agency and will not be my last. 4/11/2014

...wouldn't rent from anyone else! 4/11/2014

Twiddy was wonderful .. as usual! 4/11/2014

Working with Twiddy has been a great experience. The staff is very friendly and attentive. 4/4/2014

Nothing - we had a perfect vacation! We will be back in 2016...wish it could be sooner. We rented from a different company last time we came..BIG mistake! - Twiddy offered such peace of mind...thank you for being such a wonderful company! 4/4/2014

Everything was great during our stay! We loved the house and customer service provided by the company, and I definitely appreciate your efforts as a company to be energy efficient and kind to the environment. 3/27/2014

Our vacation was absolutely the best vacation we have had in a very long time. Thank you all so very much. We will definitely do this again in the near future. All of the family enjoyed the time together creating memories that will last forever. 3/24/2014

My family and I enjoyed our stay. We will contact Twiddy on our next visit to the Outer Banks. The House and Company was AWESOME!!!!!!!! 3/6/2014

Twiddy was great, off season is nice, they accommodated us asking for an extra day with the homeowner...which was really nice and understanding of them, in lieu of the snowstorm in Duck. :-) 2/21/2014

The house was in fantastic shape and everything was exactly as advertised. We arrived a little early, but the house was all ready and we were told that we didn't have to wait until 4 to check in -- go right ahead and enjoy your vacation. And we did! 1/28/2014

I can't think of one thing that Twiddy could have been done better. The staff at check-in were friendly and welcoming. The house was clean and inviting. Everything was perfect. 1/11/2014

I would like to take a moment and thank you all for a wonderful experience. This is the second time I personally have booked with you, but have been part of a group booked by another person many more times. The whole process from booking to checking out has always been smooth and personable. You will always be my choice for choosing a vacation rental on the Outer Banks. 1/10/2014

We like every staff member we talked to. Everybody has been very friendly and professional. Excellent customer service. 1/5/2014

ALL the associates should be recognized, as every single one we have dealt with has been outstanding!!! 1/4/2014

Our trip was great! All instructions were clear and the staff had our keys ready when we arrived. Great staff! 1/4/2014

Twiddy was great to work with and very quick to help with any issues. 1/4/2014

Twiddy always makes our stay great!!! No problems whatsoever. Any problems are promptly addressed. 1/1/2014

Your company was wonderful!! Top dog in my book! 12/28/2013

Everything was exceptional. From the time I booked the property in June until we arrived in December, Twiddy answered all my questions and concerns courteously and professionally. This is our 6th visit to the Outer Banks, but the first time we used Twiddy. The other realtors we used were OK, but Twiddy was outstanding. No complaints whatsoever. 12/28/2013

There were only 3 of us there, along with our two small dogs (total combined weight 9 lbs.) and we all commented how relaxed we felt once we walked in and sad we were when we walked out. Our highest complements to the homeowners and especially to Twiddy for making this such a memorable Christmas. 12/28/2013

The maintenance guy who came to fix the internet was speedy, professional, efficient, accommodating with all the children and extremely friendly. 12/28/2013

The Twiddy staff should be commended for providing such amazing assistance, approachability, kindness, and support. 12/28/2013

With over 60 years of vacationing under our belts, we could not have asked for anything more! This was the BEST vacation we have ever had--the atmosphere, the friendliness of the staff, the perfect house, linens, dishes, comfort, location and the communication between Twiddy and us was phenomenal . Everything was perfect and we hope to have many more vacation with Twiddy. 12/28/2013

Honestly, EVERY SINGLE time that we talked to Twiddy on the phone the customer service was exceptional. Truly, exceptional. At check-in, the staff at the Duck office were so friendly, efficient and helpful. They even offered us a roasting pan to use for our Christmas Day meal! 12/28/2013

Everyone was pleasant and helpful from making the reservations on line, to the staff where we picked up the keys in Duck.. There were no problems with the house so no need to contact anyone while we were there. We left a piece of clothing behind and the staff found it quickly and we are very pleased that it is being sent back to us. 12/8/2013

It was refreshing to have such a supportive staff at Twiddy that went out of their way to make us feel welcome!! Thanks so much for that! 12/8/2013

Twiddy is always great to work with, courteous and efficient. 12/1/2013

Twiddy sets the standard for service! 12/1/2013

I'll begin by saying we've been vacationing in OBX for sixteen consecutive years with four previous agencies staying in Ocracoke and Avon and have always thoroughly enjoyed our stays. I'll end by saying the attitude, help and assistance provided by your agency was by far the best we've ever encountered. We loved our week in Carova and if we ever vacation in the nothern Outer Banks again it will only be through your agency. Thank you for adding such an unexpected pleasure to our stay. 11/30/2013

Twiddy was wonderful! Replied to my service request immediately. Check in/out was a breeze! 11/30/2013

Having used Twiddy several times, there is not a lot more Twiddy could have done to make our vacation any better. 11/30/2013

Thank you for the great vacation! 11/30/2013

Twiddy employees are always highly professional and give the greatest customer service. 11/30/2013

Everyone we encountered at the office and over the phone was very helpful. Everyone had a great attitude! 11/30/2013

Every Twiddy associate that we have come in contact with has always given exceptional service. 11/24/2013

Dealing with Twiddy was a great experience - no hassle, which is how a vacation should be! 11/17/2013

The Twiddy staff were extremely pleasant, informative and represented Hospitality, North Carolina style. 11/16/2013

This was our fifth time to OBX, but it was the best one yet. Customer service is the best. 11/16/2013

Everything was great and you went over and above to accommodate my family. 11/9/2013

We have been using the services of Twiddy for at least the past 5 years and our experiences, as compared to that of our prior realty company, have been positive. Twiddy has been generous to us with early check ins and also cooperative in a year that we had to cancel our original rental and reschedule another. 11/4/2013

We really enjoyed the warm hospitality upon our arrival, from the Twiddy staff. We encountered an issue and it was handled immediately and with pleasantness and respect from the maintenance crew. 11/3/2013

Your rental office staff is top notch. We had a great time all week. 11/3/2013

We really enjoyed ourselves. The price, location and house were awesome. 10/24/2013

Everyone at Twiddy were very helpful & a pleasure to work with! We look forward to working with you again. 10/24/2013

I have rented homes from Twiddy for several years now, and I plan to continue renting from you in the future. Twiddy always keeps in contact with me before and after my stay in the Outer Banks and the homes that they rent are always top quality. 10/24/2013

Twiddy is one of the most professional companies I have ever experienced. Kudos to all on your staff. 10/23/2013

Your check in was seamless. Everyone was cheerful and helpful. Just the way we want to start an vacation. 10/21/2013

Everything was very nice. I hope to continue to use your service and would like to stay in this house or the Four Seasons resort again. Thank you! 10/20/2013

As always Twiddy has been very responsive and proactive to make our stay enjoyable. 10/19/2013

Excellent job by the Twiddy staff. Fast check-in. Painless departure. 10/16/2013

We were very pleased with our accommodations and greatly enjoyed the week of our vacation. It was nice to reserve a place that was actually as nice as the pictures portrayed on the website. That is not always the case. I thank Twiddy for making pet friendly accommodations available without costly fees so that pet lovers can bring their pets along on their vacation as well. Thanks so much! 10/16/2013

We were delighted with the house and its cleanliness. Other than maybe keeping the rain at bay, Twiddy was exemplary in providing us with a relaxing vacation. 10/16/2013

The service and polite staff were awesome. The house was as we expected, clean and ready for our arrival. 10/16/2013

Twiddy continues to impress us with their courteous staff, professionalism and quality homes. This is our 5th year and we look forward to making this trip an annual event. 10/15/2013

I was truly impressed by Twiddy's customer service. This is, by far, the best rental agency we've worked with in the Outer Banks. 10/15/2013

Your company again provided excellent processes and services. I never even look for other rental agencies because of your consistent quality of service over the last 4 seasons. 10/15/2013

Twiddy was wonderful. Excellent website, easy reservation process and flawless check-in. 10/15/2013

Twiddy [as always] did a wonderful job from reservation to check in and check out and everything in between. 10/15/2013

Twiddy did an great job leading up to and after the stay. Updates on traffic issues were great. 10/15/2013

Vacation was great, despite the storm. Everyone at Twiddy is a pleasure......friendly and helpful!!! 10/15/2013

Twiddy was great, good customer service and maintenance service. 10/15/2013

Overall, I was very pleased with my Twiddy vacation experience. One real plus was the linen service. I felt quite safe using the sheets and towels. All of our interactions with Twiddy employees were professional and pleasant. Thank you! 10/10/2013

Twiddy did a great job of keeping us informed about our vacation. We even got emails about possible delays due to road construction a week before we came. Awesome!!! 10/10/2013

We have been renting through Twiddy for 10 years, and I can honestly say, we have not had an issue. I appreciate the quick service with maintenance calls if necessary. When you call the main number, everyone is nice, friendly, and helpful. Thank you! 10/10/2013

Everything was perfect, from the extremely thorough and user-friendly online descriptions and application/payment process, to the well-thought-out check-in process and the very friendly, professional staff at the main office, as well as the written information provided, and of course the quality of the property itself. 10/9/2013

Every Twiddy staff member that I spoke with was exceptionally polite and helpful, whether talking with them by phone or at the desk upon our arrival. 10/9/2013

Twiddy was on it's game this year. 10/9/2013

We have not used Twiddy in two years and found that your customer service has vastly improved. Everyone that I had contact with was very friendly and helpful. 10/9/2013

We have been using Twiddy for years and think they are the best rental agent on the obx. 10/9/2013

Twiddy was excellent. Really buttoned up, easy to work with, friendly. I will use Twiddy again. 10/9/2013

Twiddy was absolutely wonderful! They were even able to point us in the right direction when our car broke down an hour from the beach! Thanks for the GOLD MEDAL service! 10/7/2013

Everything was great, we have used Twiddy in the past years and have had no complaints. We were very pleased our house was very clean and very well equipped. We always recommend Twiddy to anyone looking for a beach rental. Prices are reasonable and a very friendly staff. 10/7/2013

We have been coming to OBX for the past 17 years and have used Twiddy almost exclusively (except for a couple of years when using a friend's house) and have never been disappointed. Your attention to detail and response to problems is always appreciated. 10/6/2013

Twiddy has always provided excellent customer service. This visit was no different. 10/5/2013

We could not have asked for better service. Friendly, professional, and with attention to every detail. 10/4/2013

We have rented from Twiddy for 25 Years. We have tried other realtors but they can't compare to the service we receive from you. 10/2/2013

You could not have done a single thing to make our experience with Twiddy better! The entire booking process was very simple! Kudos to all the Twiddy staff...keep up the great work!! 10/2/2013

Twiddy is a class act, they always respond with a smile and take care of any problems. 10/1/2013

Twiddy was outstanding in every way. I had an after hours lock out and left a message on the machine, expecting it to be hours before I heard back. I got a call in minutes from a helpful person who immediately addressed the problem. Check in was smooth. Check out was smooth. All Twiddy personnel were extraordinarily pleasant to deal with. 10/1/2013

We have rented homes from Twiddy in the past, family vacations and 2 weddings. You did a great job every time. 10/1/2013

Excellent experience. After searching many companies to help me find a short rental, Twiddy was unbelievably helpful. This was for my brother’s wedding and did not need to spend a huge amount of money for a full week of rent. Twiddy did research and called me back multiple times as promised. Other realty companies did not call me back at all. 10/1/2013

The only thing that Twiddy could have done to make my vacation experience more enjoyable was to have Mojitos ready!! The staff and the accommodations were excellent. The staff members always go above and beyond to make the experience a memorable one. 10/1/2013

Your vacations and attention to detail are as promised..no stress, no hassles. 10/1/2013

Everyone in the office was exceptional. From the first contact with questions after I made my reservations to those I spoke with during our stay. We were especially appreciative of your optional service of notification when our home was ready for check-in. This will definitely make Twiddy our choice for all our future rentals in the Outer Banks. We have been staying in the Outer Banks for years and have used many different rental agencies and our experience with Twiddy this year was far superior! 10/1/2013

Twiddy is wonderful! We have been using Twiddy since 1994 because we trust the company and always feel like welcome guests when we stay in a Twiddy rental. I don't hesitate for one second recommending Twiddy & Company to anyone interested in renting at the OBX. The houses are pleasant and clean upon our arrival (we take home movies and pictures at that point because that neatness doesn't last long once we move in!). If we have any question or issue with the house, it is quickly answered and/or corrected. Thanks for being a great company!! 9/29/2013

Twiddy was great! The early check-in made my stress level just go away. I think that is what made my vacation awesome . I want to do that again. I was relaxed by 4pm. 9/28/2013

Everything was great. We are looking at dates for next years vacation! 9/28/2013

Our vacation was very enjoyable and the home had everything that we needed. 9/27/2013

The property was great, the house was great. We had everything we needed. 9/26/2013

Twiddy did a fantastic job! What we saw in the pictures is exactly what we got! The house was beautiful, the layout was convenient, everyone in our party (8) were extremely pleased!! 9/25/2013

My vacation went very smoothly with no hitches, Twiddy made it hassle-free! 9/25/2013

Twiddy was easy to work with, and our big pup thanks you for the treats! 9/25/2013

Great as usual. You never let us down. 3rd time renting with you and will again next year. Thanks! 9/25/2013

We were very pleased with Twiddy's responsiveness to a few minor issues during our vacation with the rental. 9/25/2013

Twiddy = wonderful vacation memories! This is the second year we have used Twiddy for our vacation rental and as always no complaints. Everything is always very smooth and super easy from making reservations to check out. 9/25/2013

Can't say enough about Twiddy professionalism and going the extra mile to make the check in/out, registration, possible repairs in an efficient manner. 9/25/2013

We loved our Twiddy property and the chance to have all our family together. This is the third time some of us have been there and we've already booked it again for next year. We had 5 families, with 21 adults, grown kids and grandkids included and still there was enough room for everyone to have 'their own space' when needed. Thank you Twiddy staff ! 9/25/2013

Twiddy was very efficient and we were very pleased with the service and the home. 9/25/2013

Twiddy gets an A++! 9/25/2013

The Twiddy staff was incredible, keep up the great work. 9/25/2013

Twiddy did a great job - house was all ready for us when we arrived, associate(s) friendly and helpful with check in. 9/25/2013

Twiddy provided excellent service and was prompt to respond to even our request for wine glasses. Our House was even ready early on arrival day!!! 9/25/2013

You did a great job in organizing and communicating both ahead of time and upon arrival. Seems like a good organization. 9/24/2013

Twiddy did a great job! I cannot think of a way to improve. 9/24/2013

Twiddy even made check-in a breeze! What a great vacation! 9/23/2013

As usual, Twiddy was superb! Every year they make our vacation a little more special! 9/23/2013

We always find the professional staff at Twiddy above and beyond perfect. 9/21/2013

Every. Single. Associate. was extremely helpful through out the week. we really appreciated all their help! 9/21/2013

Everything was great. I love how you always prepare the home and it feels so inviting when we arrive. 9/21/2013

Twiddy was very helpful during our stay. We needed to contact your office twice during our stay. Our calls were returned promptly and both times the problems were resolved immediately. 9/20/2013

Twiddy did a wonderful job! They made us well informed and promptly assisted us when needed. 9/19/2013

Everything was perfect, check-in very fast and courteous, online reservation and pre-reservations worked great ...loved it again....many many years now and still love the cleanliness, linens supplied, courteous staff, keyless entry systems are also nice. 9/19/2013

From the moment we arrived at the check-in office in Duck, we were in love with the company and OBX in general. 9/19/2013

Dealing with Twiddy is always an easy and enjoyable experience. We look forward to renting another house from you in the future. 9/19/2013

Twiddy staff members are exceptional and made my first experience using them a wonderful one. 9/19/2013

Twiddy was very helpful through the whole process. We couldn't be happier with Twiddy. 9/18/2013

Everything was great with Twiddy. Very nice letting us check in early, other realty's would not let us check in even if the unit was cleaned until the official check in time. We don't use them anymore! 9/18/2013

Everything was wonderful. We had one little problem and Twiddy responded in record time as usual. 9/18/2013

Everything you did lived up to the high expectations I anticipated after renting from your company for over 20 years! 9/18/2013

Twiddy is a great company, that is why we keep booking with Twiddy every year. Maintenance issues were handled in great time and everything we needed to know was answered right away. 9/18/2013

Twiddy makes planning a vacation stress free. 9/18/2013

We have been extremely pleased with Twiddy in all our dealings with the company over the past 10 seasons of vacationing with you. I don't think you could do anything to be more accommodating. 9/18/2013

Twiddy was VERY helpful through my entire experience, from start to finish. When I called for questions, there was always someone there to help. When I arrived to check in the personnel was extremely friendly and helpful. 9/18/2013

Nothing much really. Reservations were simple, payment was simple, and the check-in and check-out process was a breeze. All of the staff were helpful and polite. 9/15/2013

We had a marvelous time! Everything was great! 9/13/2013

Twiddy was and always has been professional, warm, and welcoming. We wouldn't dream of using another rental company. 9/12/2013

Twiddy provided excellent service. The maintenance crew came quickly to fix a broken gate to the pool. All calls were answered with professionalism. We appreciate all your help on our first year to the Outer Banks. 9/12/2013

Twiddy Staff was, as always, courteous, pleasant, and helpful. 9/12/2013

The people at Twiddy were responsive, polite and easy to work with. 9/12/2013

Twiddy was amazing! Very impressed with the customer service and ease of booking the home as well as communicating during the vacation. 9/11/2013

Twiddy employees are some of the friendliest and most helpful people I have had the pleasure of working with. Also, thank you so much for including reviews of the houses. I have found this very helpful this year. 9/11/2013

I was extremely impressed with Twiddy from beginning to end! 9/11/2013

There was absolutely nothing that could be done to make our stay more enjoyable. Everything was wonderful from check-in to check-out. 9/11/2013

We had an amazing vacation! Twiddy was great as always!! 9/11/2013

Great vacation experience, everything was first class. 9/9/2013

Twiddy is always so efficient that my family is always amazed. No matter what time the families all get there it is always a smooth arrival thanks to your crew. And always so pleasant with so many people eager to start their vacation! It is always a happy and welcoming experience at your office! thank you once again! A relaxing winter to your crew. 9/8/2013

Whoever checked me in understood I was familiar with Twiddy and the house I was renting. She did not hold me up with routine explanations of the house and Twiddy, but rather gave me the keys and sent me on my way. I appreciated it. 9/7/2013

We were very pleased with the service we received from the staff, both on the phone and in person. 9/6/2013

We found Twiddy to be very organized. The ease with which we came and went on a four-wheel drive beach was amazing! 9/5/2013

Twiddy always provides first class Service! You ensure every step of the way, that the Client is well provided for and any issues are dealt with expediently. Twiddy is the Best in the Business and that is why we keep coming back year after year....Thank you! 9/5/2013

Twiddy could not have done anything to make our vacation more perfect. We had a wonderful time and Twiddy was great. One of our beds was left without a comforter and Twiddy delivered a new one right away. 9/5/2013

Twiddy was great from start to finish! 9/5/2013

Everything from check in to check out and the week in between was fantastic!! Thank you!! 9/4/2013

I anticipated waiting for a long line to check in since it was near 4:00 pm, but I was so pleasantly surprised to be greeted at the door by employees who directed me inside to absolutely no line or waiting. I was checked in and ready to go to our house in a matter of minutes. The drop off box was convenient so that we could get an early start on our long drive home. We couldn't have been happier. 9/4/2013

My family has rented from Twiddy for at least 15 years. We have had wonderful service. 9/4/2013

We found Twiddy to be very helpful. All of our needs were met. Wouldn't hesitate to book again. 9/4/2013

Online rental process and subsequent email communication was great. Checking-in went very smoothly. 9/4/2013

Your customer service was impeccable. Your booking procedures and key pickup were extremely efficient. 9/4/2013

We were pleasantly surprised when we got to the house and found the complimentary bag from the homeowner with a few necessities in it. The linens and towels were great--even the dishtowels were a big help. The home was very clean and welcoming. Everything was great. My husband called Twiddy when the door to the outside shower hinge needed to be fixed. They were there the same day and repaired the door. Your company is very responsive to every need for the renter and a pleasure to deal with. 9/4/2013

Service and property were fantastic. 9/4/2013

This is the first time that we used Twiddy. Customer Service was excellent, I really liked all the notifications on my e-mails about balances or info that is needed. 9/4/2013

The YouTube videos on 4x4 access were very helpful. 9/4/2013

The Twiddy employees were great! They addressed the 1 minor issue we had immediately and even let us use the fax machine to get some last minute college loan papers in order. Thank you!! 9/3/2013

Dealing with Twiddy for our vacation was an outstanding choice. The company and all associated were very easy to deal with. They took care of any request that we had and did so in a very professional manner. We would not hesitate to rent another vacation home from Twiddy again. 9/3/2013

Our experience this year was great. Twiddy personnel were very responsive, and each time we called about something, someone arrived at the house that day or the next, and always when promised. 8/30/2013

Twiddy's outstanding customer support made this vacation possible for us. 8/30/2013

We are very pleased with Twiddy - your level of customer service and your sense of urgency with any issues that we may have. 8/29/2013

The experience with the customer focused Twiddy employees was outstanding. Very prompt, friendly, and always asking if there was anything else we needed to make our stay memorable. Awesome Job!!!! 8/28/2013

Twiddy did a fabulous job. You did everything possible to make the vacation great. 8/28/2013

Our entire group was extremely pleased with our rental home and the service we received. The home was very well furnished, clean and comfortable. We really could think of nothing that needed to be changed. We plan to return next year. 8/28/2013

You folks are the best, that's why we keep coming back to you. 8/28/2013

The vacation was wonderful and Twiddy was great - start to finish. It is our second year renting through Twiddy and we will be calling again next year! 8/28/2013

As always, Twiddy was an exceptional company to rent from. 8/28/2013

Twiddy as always exceeded my expectations. Looking forward to next year! 8/28/2013

I had a great experience with Twiddy, everyone was friendly and helpful! 8/27/2013

Twiddy is always a pleasure to work with. 8/25/2013

Twiddy was more than helpful and made the house rental process so easy. 8/25/2013

Twiddy is the best rental company in the OBX! Their standards are high and consistent. We feel complete confidence in choosing a rental property managed by Twiddy. The vacation home we have rented for the last three years will not be part of a rental program for 2014, the owners are keeping it a private property. When we were advised of this by Twiddy staff when we tried to do our customary advance hold before leaving the island we knew immediately that even if the home was being made available through another rental company we would not leave the comfort of Twiddy. We don't know the property owners but we know Twiddy and Co. We chose another Twiddy property in the same area of Whalehead and placed an advance hold for 2014. Even though we don't know this house as well as the old one, we are confident that the home will be well maintained, clean and comfortable simply based on its participation with and management by Twiddy. 8/23/2013

We enjoy our interaction with Twiddy. You are always friendly and helpful. 8/22/2013

Twiddy was excellent. Your company/staff should be a guide for all businesses in customer service. 8/21/2013

I thought the people were friendly and knowledgeable. Appreciated being able to park and use air pumps for tires. Service was top notch. I have already told several friends about Twiddy and OBX. Counting down till next year! 8/21/2013

Twiddy did a great job - the house was as described, well appointed and the right fit for us. Our reservation was made easily and they were very friendly at check in and allowed us access even though we were an hour early. 8/21/2013

You continue to provide full service, going above and beyond what I expect. 8/21/2013

You helped me to arrange for catering, a birthday cake, beach accessories. Wonderful! 8/21/2013

We really like Twiddy and wouldn't use another company. 8/21/2013

Our vacation was wonderful. We had contact with Twiddy for our reservations, a few questions prior to arrival and then check-in. All our contacts were wonderfully handled and any questions responded to promptly. The associate who checked us in was VERY helpful and friendly (I'm sorry to say I can't recall her name but it was at the Corolla office). Everything went smoothly after that so we didn't have a need to contact anyone after our arrival. 8/21/2013

Our vacation was great. Checking in was awesome the guys in the office were helpful and very friendly. 8/21/2013

Everyone was very friendly and courteous. All concerns were handled promptly. House was just as we expected. A wonderful experience. 8/21/2013

Excellent service. Always feel very welcome when we arrive. Always love renting from Twiddy. You are the best realtors on the island! 8/21/2013

I've rented from other OBX companies before and I found Twiddy to be superior - great experience! 8/21/2013

Twiddy from reservation to handing the keys back where courteous and responsive to every question and need. Every employee was friendly. 8/21/2013

Twiddy was great! Very nice and helpful staff. I will definitely use Twiddy next year for our vacation! Thank you everyone! 8/21/2013

The few times I called the office, anyone that answered the phone or addressed my questions were extremely helpful and friendly and professional. Regardless of how ""silly"" the question was or how many times they may have heard it. 8/21/2013

I have rented in the past through other realtors. The Twiddy check in process was by far the most efficient. 8/17/2013

The welcome center and check-in process was excellent. We were very pleased with the service and the amenities of the center. Also, the suggestion for a breakfast place was very good. 8/15/2013

Twiddy did everything right, from the first call regarding the reservation to the final smile when we turned in the keys on the way out. 8/14/2013

I am completely satisfied with Twiddy. The representatives I spoke with by phone were helpful and courteous. When there was an issue with the air conditioning, it was dealt with swiftly, and all of the service people were excellent as well. 8/14/2013

We had a very good experience using Twiddy and thought the process throughout the rental experience was exceptional. 8/14/2013

Twiddy could not have been nicer to deal with, from the people we spoke with on the phone to the service guy that came to fix a couple of things. 8/14/2013

The staff at Twiddy is amazing. Everyone is so nice and helpful. We felt very happy to be there. Keep it up! 8/14/2013

Twiddy was fantastic. Customer service was superb. 8/14/2013

Twiddy was great, the individuals that we interacted with were extremely professional, courteous, made us feel like we were a valued customer. 8/14/2013

Our vacation was perfect and Twiddy associates were all excellent with their service. 8/14/2013

Twiddy responded well to all requests and handled all matters related to the vacation in a highly professional manner. 8/14/2013

Twiddy customer service is consistently good. Over the years, I have rented from just about all the agencies from Hatteras to Carova. Twiddy stands out in terms of customer care and making your vacation experience as good as it can be. 8/14/2013

The friendly greeting upon our arrival, clean bathrooms, water for travelling animals at your office kicked things of to a festive start. From reservations to the farewell greeting, you did it right! 8/14/2013

Everyone is great---friendly, welcoming, helpful. 8/14/2013

The young men and women that greeted us at Twiddy in the beginning of our vacation and took our keys at the end of our vacation were very pleasant and helped us to remain calm during some stressful situations. 8/10/2013

Service by Twiddy representatives has always been exceptional. 8/9/2013

The service we received from Twiddy was outstanding. We could not have asked for a more perfect vacation. 8/7/2013

Twiddy is an awesome company -- very well organized and attentive. You did an excellent job. 8/7/2013

Twiddy was a wonderful company to work with and your staff was always helpful and knowledgeable, even when we just dropped by the office unannounced. 8/7/2013

Very friendly and helpful. We have been dealing with Twiddy for approximately 20 years and have never been disappointed in a property or service. 8/7/2013

I think Twiddy did everything they could do to make a great vacation experience. 8/7/2013

This was fifth year using Twiddy. As with the past, everything was timely and excellent. Thank you. 8/7/2013

Over the years, I've never met a grumpy Twiddy person. You all do a great job keeping vacationing people happy. I have no complaints. 8/7/2013

Your staff is consistently professional, kind, warm, and welcoming. 8/7/2013

Twiddy was fabulous as usual. The website is easy to use, the customer service and front desk employees were friendly and helpful, and response to service requests were quick. 8/7/2013

Have used Twiddy for a number of years now and very satisfied with their service. 8/7/2013

The staff we dealt with showed that they are well trained and customer oriented. I do not have specific names but everyone in the office was kind and courteous with their focus on the customer. Excellent job!!!! 8/7/2013

All staff that we encountered were exceptional! 8/7/2013

All employees treated us superbly. 8/7/2013

Everyone we dealt with at Twiddy was warm, welcoming and helpful. 8/7/2013

Twiddy was always accommodating and helpful! if they could only make the drive from Pennsylvania shorter! 8/6/2013

We got stuck on the 4x4 beach and you came to our rescue! It was after hours and I can't tell you how much his help was appreciated! What service! : ) We were very impressed! 8/5/2013

Everyone I spoke to at Twiddy were professional and very pleasant ! 8/5/2013

Twiddy's customer service was outstanding. 8/3/2013

Everything was wonderful! The early check-in service was a godsend and the speedy check-out was the best we have experienced in 30 years of vacationing on the Outer Banks. 8/2/2013

Everyone was very helpful and listened to our concerns we had with housekeeping. This is our eighth year dealing with Twiddy and we are satisfied with customer service. 8/2/2013

Twiddy did an excellent job in booking our vacation and also taking care of us while we were at our rental house. Had a few minor problems that were fixed within 8 hours! That's why we will continue using Twiddy in all our OBX rentals! Thank you! 8/1/2013

Twiddy was absolutely excellent, as usual! 8/1/2013

Always a pleasure to deal with Twiddy- I can count on everything to be orderly and in place with our home! 8/1/2013

The experience surpassed our expectations. We would and hopefully will use your services again. 8/1/2013

Above and beyond expectations.....Our daughter had recent emergency major surgery and staff went extra mile to get us into the house by 2 pm. I requested this consideration and Twiddy was very empathetic and helpful. Thanks so much. 8/1/2013

We love working with your company and recommend you to all of our friends who are now vacationing in the Outer Banks. 8/1/2013

We were so pleasantly pleased that our check in and check out was SO fast! you guys are awesome! really tickled pink that we were ""greeted"" at the check in door and welcomed. Just that simple welcome was so appreciated after all the traffic we sat in. Also, we called on Tues morning to report a few ""maintenance"" items and were SO SURPRISED that we repair guy showed up so FAST! Awesome response time. 8/1/2013

Twiddy was a pleasure to work with on this rental, from the booking, to answering questions, to check in and check out - high remarks for Twiddy! 7/31/2013

We love renting Twiddy houses-everything is taken care of and even the departure cleanup list is very reasonable. 7/31/2013

We have used Twiddy for years and will continue to do so. 7/31/2013

We were very happy with the service Twiddy provided. Everything we brought to their attention was handled in a timely manner. We will definitely be using Twiddy in the future! 7/31/2013

All employees seem ready to help in any way possible. Very friendly and easy to work with. 7/31/2013

I called to ask for some help with a dead Hummer battery and within 15 minutes a Twiddy jeep was there and gave me a hot-shot and I was on my way. OUTSTANDING SERVICE ! I tried on numerous occasions to tip the Twiddy personal and never did one of them even consider taking my offer. You have some great people working for you. Keep up the good job ! 7/31/2013

It was so awesome someone came out to my car at the end of our trip to get the keys....NICE TOUCH!! 7/31/2013

Very friendly people. I enjoyed the way they greet you at the front door and ask how my stay was when returning the keys. 7/31/2013

Twiddy always assures us an exceptional vacation experience. Only the second time renting with Twiddy, but we know all the details will be taken care of before our arrival. Thanks again Twiddy! 7/30/2013

Twiddy's services were just fine. Actually, the greeting committee when I picked keys and the tire inflation service afterwards exceeded my expectations vs. some of the realty rental agencies I've experience in the lower OBX. 7/26/2013

We had a wonderful experience and will be using Twiddy when we return again. 7/25/2013

You are always friendly and greet us with a smile. It's nice to see after a long 6 hour drive with kids! 7/25/2013

Twiddy was so helpful throughout the entire planning process and check in. 7/25/2013

I love using Twiddy to book my beach home vacations- it is always easy and pleasant! 7/25/2013

All the young men outside on the porch were so nice, the iced tea was good and the we chairs were nice. Everyone was nice. 7/25/2013

The person who gave me key at Whalehead office recognized that we have family arriving from all over country -- as far West as Denver and Phoenix -- she was able to get us in much earlier than usual -- really appreciated by the 21 of us ranging from 9 months to 81 years. 7/25/2013

Exceptional service yet again which is why I choose to remain with Twiddy. 7/24/2013

You always do an outstanding job for us! I really appreciate being able to check-in a little before 4 pm on Sunday - thank you! See you next year... 7/24/2013

Twiddy was very friendly at check in even though it was at the end of a very busy day. Answered my questions and explained everything. 7/24/2013

Twiddy was outstanding. We were able to check in early. Air pumps at the office were super convenient. The AC broke in the house we were in and Twiddy had window units there within a couple hours. 7/24/2013

Everything was ready and waiting for us. The staff at the office was extremely helpful, pleasant and professional. Check in and out could not have been easier. 7/24/2013

Twiddy did everything they were asked. Extremely friendly and helpful when calling or checking in. Great experience (again). 7/24/2013

I commented to my family that on this vacation we never once had to go to your office with a concern; they agreed. 7/24/2013

We were very pleased with our Twiddy vacation experience. From making our reservation and payment to check-in and checkout everything was seamless. The house was as described and the morning newspaper, welcome gift from the owner and someone from Twiddy stopping by to take our trash to the curb on Saturday evening were nice extras. 7/24/2013

Twiddy was called 2 times during our stay and responded within 2 hrs. both times. Felt they did a great job attending to our concerns. 7/24/2013

We have rented every summer for years from another company and have never had such a stress-free, fabulous experience like we did with Twiddy. Your home quality and selection is far and away the best in OBX. Check-in and out were a total breeze. We will never rent from another company in OBX again! 7/24/2013

The cooler of Gatorade out front was refreshing. Especially, since I road my bike to the office to check in. 7/24/2013

The associate that booked our reservation was awesome and was patient as their were many choices and as a first time renter, she worked through all the details from choosing to what to expect once we arrive. Great Job. 7/24/2013

All staff provided exceptional service from reservation to check-in and housekeeping staff did a wonderful job. 7/24/2013

Everyone with whom we spoke to was exceptional in answering questions and helping us make decisions about our vacation. 7/24/2013

Check in and Check out staff were wonderful. We got to the island early and they were able to get us access to the house as soon as it had been inspected. We were very happy to have their attention on such a busy day. 7/24/2013

Everyone I spoke to or corresponded with was great. Very helpful and I was never made to feel like I was a bother… 7/23/2013

Each interaction with a Twiddy staff member was in a professional and helpful manner. The gentleman that assisted us during the check in process at the Duck office (unfortunately I can't remember his name) was extremely pleasant and helpful. He provided area information and suggestions that were useful during our stay. 7/22/2013

Our experience this year, as well as our previous experience, was terrific! We really appreciated the easy check in. We chose to arrange an early check-in, which was wonderful. We very much appreciated that the house was ready on time without any question. We have stayed with other realtors, all of which were good experiences, but Twiddy is much faster and more efficient. 7/20/2013

My experience with Twiddy was top notch. Any questions prior to reservation were handled very courteously and friendly. Reservation itself was very easy and questions prior to arrival were answered promptly. Check-in couldn't have been easier. 7/19/2013

I did not get any names but everyone in the Duck office was extremely friendly made me feel very welcomed. 7/19/2013

When we drive up to the Twiddy Office they make us feel like kings and queens. So customer service oriented!!!! 7/19/2013

Twiddy was very responsive and accommodating. As first time travelers to the Outer Banks we were very pleased with them. 7/18/2013

All with whom I had contact were pleasant and helpful, making the reservation, checking in, and resolving a problem that we created. 7/18/2013

Maintenance fixed some locks, were prompt and professional. Housekeeping did a great job. The house was very clean. The pool was clean as well. 7/18/2013

Everything was wonderful. The home was clean, well stocked, We had a wonderful vacation. 7/17/2013

Twiddy is a turn-key operation.. no complaints! I'm also impressed with Twiddy's social media. When I tweet about Twiddy/OBX.. the social media response is instant. 7/17/2013

First time using Twiddy. Compared to others...you guys are the best. Thank you for excellence, it still matters. 7/17/2013

I was very satisfied with my vacation and experience with Twiddy. I have used your company in the past and will in the future. 7/17/2013

Twiddy is a very professionally staffed and managed organization that does a great job. 7/17/2013

Twiddy was wonderful, in all perspectives. They stayed out of the way except for the last Saturday when I called maintenance to repair a ""bib"" water outlet. Then, they were very responsive and corrected the situation in no time flat. 7/17/2013

You were all very accommodating...especially when we were not able to get into the house we originally booked due to lightning strike, and you were very helpful in finding another house that fit our needs at the last minute. 7/17/2013

The people at Twiddy have always been extraordinarily helpful and professional. We have done business with other firms in Duck and Twiddy is by far the BEST. The house is always in spectacular condition and the staff goes above and beyond each year to guarantee a great vacation. 7/17/2013

We were very pleased with the check in/check out process. We have used Twiddy for the last 5 years and always been happy. 7/17/2013

I was very satisfied with my vacation and experience with Twiddy. I have used your company in the past and will in the future. 7/17/2013

Check in was quick and friendly. We were out of there too fast to get to our house! 7/17/2013

Did not get anyone's name at check in, but they were all very friendly, especially after a 12 hour drive. 7/17/2013

Everyone with Twiddy I had contact with was exceptional! 7/17/2013

Kudos for an easy reservation and payment process. The e-mail communication/reminders were good. Check-in and check-out were very smooth and easy. 7/17/2013

Every Twiddy associate with whom I have ever interacted, even by email, is always very professional and equally nice. I feel like an appreciated client. 7/17/2013

The Twiddy rental experience is effortless. Everything went smoothly and we had a great and relaxing vacation. 7/16/2013

Twiddy was amazing. We had no issues, and when there was an issue, Twiddy took care of it ASAP. 7/16/2013

Every one we dealt with performed at a very high level. 7/15/2013

Twiddy did a great job for us. The house was in perfect order, neat, fresh, and available a bit before 4 this year. You responded promptly when called re: a repair to one of the steps to the beach. It was immediately repaired by an very professional and friendly crews. 7/13/2013

We were very impressed with Twiddy and found them much better to work with than other agents in obx. The condition of the house we rented was much better than those we have rented in the past. 7/13/2013

We didn't have much interaction with your associates which probably means we didn't have any problems which is good. 7/13/2013

The people at the check-in were so nice. The girl who checked us in, remembered our names and was diligent in following up as to when our key would be ready. They could not have been nicer! Also, the two gentlemen at the front door were welcoming and made us feel special as soon as we arrived - and even when we left! Twiddy felt like a family. 7/13/2013

When we arrived, the young women at the desk were very personable and helpful. The day we left, the young man who stood on your porch and took our envelope, made our departure much easier and sealed the deal for our return next year. 7/12/2013

Our experience with Twiddy continues to be excellent. No questions or problems. Reserving the house, making payments, checking in, etc. is easy and stress-free. Twiddy also does a fantastic job ensuring that the house is clean when we move in. We love the email communications and online payment options. 7/11/2013

The staff at Twiddy was awesome! We made a few calls to the office during our stay and the person answering the call was always polite and helpful. Renting a home you have never stayed in before can be filled with surprises sometimes, but Twiddy was there to make things right. Thank you Twiddy and Company. 7/11/2013

Twiddy is the best rental company on the beach. Each and every time we use them they are so good about taking care of any issue that comes up. Many thanks to a great staff and wonderful company. We will be back again and again. Thank you! 7/11/2013

It's all about the memories...Thanks again Twiddy & Family we all enjoyed our time in your backyard. 7/11/2013

A top notch organization from top to bottom. Gold Standard in customer service! 7/10/2013

The Twiddy team is extremely good and professional. This is the first time our family visited Duck, NC and we were very happy and heart felt with the service that Twiddy offered. Great work ! Great Team... Way to Go... 7/10/2013

We really had a great week! In fact, we have already re-booked for next year! 7/10/2013

Twiddy was (as always) very receptive to any issues we came across and helped us deal with them as quickly as possible. 7/10/2013

Everything went smoothly. I was surprised at how quickly check in went. 7/10/2013

Twiddy always does a good job for us, that's why we continue to rent with them. 7/10/2013

Twiddy staff were very warm and welcoming when making the reservation, upon arrival and when called about a few minor house issues. Our experience with Twiddy as very positive. 7/10/2013

Everything from reserving the home to payment and check-in was simple. Communication was clear and helpful. 7/10/2013

We had a wonderful time! From the moment I stepped out of the car and was greeted by a Twiddy associate with an umbrella to the moment we unfortunately had to leave and dropped our keys. The Twiddy associates were all lovely, the house was great. 7/10/2013

Was just amazed that there were people with umbrellas willing to provide cover while we ran from the car to the office and back during check in! 7/10/2013

Everyone in the office when I called with a question and also on line. We had a problem with the filter on the pool the first day and when we called maintenance was out immediately and he was very nice. 7/7/2013

We have dealt with Twiddy for over 6 years and they have always impressed us with their service. We have appreciated the efficiency and pleasantness of the staff. The addition of the air pumps a couple of years back continues to speak to me of your intent to serve the customer. Thank you. 7/6/2013

Twiddy always goes above and beyond to make our stays great! 7/5/2013

Everyone at Twiddy was most helpful, professional and friendly. Front desk staff was courteous, and patient. 7/5/2013

Check in was delightful - so easy! Your associates are always so nice and patiently answer our questions. We have rented from Twiddy before and plan to again. The homes are very clean when we arrive. 7/4/2013

Twiddy did a great job as always. I received two FedEx packages while there and they called me right away to let me know the packages had arrived. Very efficient and responsive during the reservation process. 7/3/2013

Twiddy is fantastic! We've stayed with you for our last few beach vacations and been very satisfied every time. This year's stay was the best house ever! 7/3/2013

I was very pleased with the professionalism and graciousness of everyone who I encountered with your company! All of my questions and concerns were responded to and answered in a very timely and thorough manner. You are one of the best rental agencies I have dealt with on the Outer Banks! 7/3/2013

Everyone at Twiddy was pleasant, helpful and knowledgeable. It was a great experience from start to end. 7/3/2013

I was thoroughly impressed with the Twiddy office, staff, and amenities provided there at the Twiddy complex in Corolla. The tire pumping station was a lifesaver. 7/3/2013

We thoroughly enjoyed the house and all interactions with the Twiddy organization. We appreciated the organization, cleanliness and response to any questions. 7/3/2013

Twiddy was perfect, really. Responsive, attentive and available for questions. 7/3/2013

We were pleased with the service provided by Twiddy and enjoyed our vacation very much. 7/3/2013

We have dealt with 3 different rental agencies in the Outer Banks, Twiddy rates #1 for service, friendliness and patience with our prior-to-arrival questions about 4x4 areas. 7/3/2013

The experience with your agency was a pleasant one. I was very impressed with staff greeting on our arrival and the satellite parking which was a great asset for our family. 7/3/2013

Twiddy has become even more customer-focused than in the past and it really shows! I've been extremely pleased with all my interactions with Twiddy personnel and am very pleased. 7/3/2013

Outstanding customer service! The whole process from making the reservation to picking up and dropping off the keys was flawless. Great job! 7/3/2013

I am totally impressed by have efficient everyone in your office is, from start to finish everyone was so helpful and nice! 7/2/2013

I found everyone I engaged with to be very helpful and professional which is rare in your industry. 7/1/2013

We found Twiddy to be well organized, courteous, and friendly! 6/28/2013

Twiddy was very user friendly and accommodating. 6/27/2013

Twiddy is always professional and this is why I continue to return to them for OBX beach rentals year after year. 6/27/2013

I interacted with (2) different office associates during check in and check out and they were both friendly and extremely pleasant....just like all Twiddy staff seem to be....the operator who fielded my call to report some minor damage was very polite and the repairman quickly responded and made appropriate repairs or made arrangements to make repair. 6/27/2013

We have been vacationing at Outer Banks for 20 years, all of thru Twiddy. We have always had an enjoyable time and have excellent service. The staff have been very responsive to our needs. We have had very few reasons to call for any assistance. as the homes are well taken care of before our arrival. 6/26/2013

Your service was great! It was so nice to be met with a smile and friendliness upon check-in. 6/26/2013

Twiddy's services were perfect as usual! Thank you for the quality you provide each visiting family! 6/26/2013

Twiddy responded in a very timely matter to a request for repair of the hot tub. All contact with Twiddy was professional and cordial. The greeting I received at the office at check in was most welcoming. :) 6/26/2013

This was our second year renting from Twiddy in Duck. They were great. We plan to rent from them again next year. 6/26/2013

I think Twiddy did a great job. We have used other companies in the past, and found Twiddy to be wonderful. 6/26/2013

All of our interactions with Twiddy were excellent. Every person I spoke with on the phone was very helpful, and we were very pleased with our experience. 6/26/2013

The experience was great and the house was wonderful. Twiddy did all that I expected and more. 6/26/2013

We are very happy with the level of service that you provide. 6/26/2013

We love Twiddy because you always think of the details like filling our tires back up with air at the end of our week (from being in the 4x4 area). 6/26/2013

You guys were awesome. Much friendlier than others we used in the past. 6/26/2013

Our rental was handled professionally and the staff members we encountered were very friendly. 6/26/2013

Every time I called, each associate that I spoke too was polite, courteous and patient with the many questions I asked. Kudos to your entire staff ! 6/26/2013

I like the email a few days into the visit asking about any problems. I was able to let you know about the hot tub warning sign which was fixed the next day! Wow! Thank you. 6/26/2013

Front counter reception was good...other than that I had no reason to call ....even better! 6/26/2013

Twiddy did a wonderful job to make my vacation experience perfect! 6/22/2013

This is our first time with Twiddy and it was a great company to work with. You handled all our problems and concerns promptly and with a professional attitude. I can't tell you how many times a realty company has promised to let us in early ""if possible"" and never intended to. We really appreciated your calling us and being so hospitable. 6/21/2013

All the staff we met were helpful and actually had personalities! From the ""greeter"" to the ladies we talked to on the phone, the cleaning crew half way through and the pool guys. Everyone was above a beyond anything we have experienced in 50 years! 6/21/2013

Twiddy was very easy to work with and everyone I talked to was helpful and pleasant. Always willing to take the time to answer my questions. Early checking was a breeze! 6/20/2013

Once again, my Twiddy experience was flawless. 6/19/2013

Your welcoming staff was very helpful and all of the individuals who responded to questions or issues were pleasant and professional. 6/19/2013

We have been renting homes from Twiddy for most of the 15 years we have been coming to the Outer Banks. We chose Twiddy all these years because we know the homes we rent will be some of the best and in top notch condition. 6/19/2013

Your operation is first class! 6/19/2013

We have used other company for rentals our family agree that you guys are the best. 6/19/2013

Everything was great. You provided exceptional service. Check-in and check-out were the best we've ever experienced. 6/19/2013

Twiddy was great to deal with. We had a few problems and reported them and they fixed all of them the same day of being reported. 6/19/2013

You guys did a fantastic job! We had never rented through Twiddy before, but of the several rental companies we have worked with through the years, Twiddy is now by far our favorite! 6/19/2013

I've used Twiddy since the late 80's and have always had a great experience. 6/19/2013

Your staff from the moment we checked in were very friendly and helpful. Your staff that answered my call months before our arrival were also very kind and helpful. 6/19/2013

Renting through Twiddy was a quick and easy process, from booking the reservation to checking in! 6/19/2013

We were very pleased with the service we received. We had an incident where my brother cut his foot and the Twiddy representatives were extremely helpful with assisting us in not only getting the boardwalk fixed but helping us with getting medical treatment. 6/19/2013

We thought you did a great job all around - from the reservation process thru house preparation and email checks to make there were no concerns while we were there You also left all the info that we needed. 6/19/2013

This is the first summer we've used Twiddy and by far, Twiddy is better than the previous 4 companies we have used. I hope to continue working only with Twiddy in the future! 6/19/2013

A young man met us at the door to help to entertain our four young children while we waited to check in. 6/19/2013

We felt welcomed and comfortable right from the start! 6/18/2013

We LOVE the Twiddy employees and are thankful for the attention they pay to detail. 6/16/2013

Everything from the employees to the vacation house was outstanding. We have stayed with another local realtor for years and never was satisfied until we met Twiddy. 6/16/2013

Twiddy as always provided outstanding service. 6/14/2013

The reservation process and check-in and out was flawless. The home was beautiful and clean, :) Thank you ! 6/12/2013

Check in and Check out was fast and efficient and everything in the welcome packet was very helpful. 6/12/2013

All the Twiddy employees went out of their way to make us feel welcome from the minute we arrived at check in on Sat. 6/12/2013

Wonderful experience! Twiddy was extremely helpful and always very eager to help. 6/12/2013

We were very pleased from first contact to checkout with Twiddy service, friendliness, and helpfulness. 6/12/2013

Excellent experience! The best vacation we've had (maybe ever!) 6/12/2013

Every single aspect of our interaction with Twiddy personnel and your website was great. Twiddy has streamlined the online reservation process to make it so simple and convenient for its customers. Your agents could not have been more cheerful, courteous and responsive. We loved the convenience of the keyless entry to the house as we have a large family and we did not have to keep up with keys, which also made checkout easier without that last extra stop after being all packed up. Kudos to Twiddy! 6/8/2013

The people at Twiddy did everything expected and much more. We have nothing but good things to say about this well run company. 6/7/2013

Twiddy was very easy to deal with and make making reservations. When we went to pick up the keys we were early the admin person at the front desk recommended a great restaurant for the family which we all enjoyed. 6/7/2013

I have never felt so special as I did the day we arrived for our week at the beach . This is the way you treat customers; there was energy, enthusiasm and genuine friendliness. This was my 3rd trip to the OBX and my 2nd renting from Twiddy. Loved the house...going to try for same time frame 2015!!! You all are such a pleasure to deal with...Thanks! 6/7/2013

Twiddy did a wonderful job. We were thrilled that we were able to check in almost an hour early. They made sure that our phone line was fixed by the phone company since it went down two days into our vacation. We appreciate that. 6/6/2013

Nice being greeted at the parking lot! Nice we were recognized as a repeat customer. Great we were accommodated for our late last payment. 6/6/2013

Can't wait to book with Twiddy again!!!! 6/6/2013

It is always a pleasure checking in. People meet you outside...with a smile. The reception people behind the counter are also very friendly. This means a lot after a long 7 hour drive. Long drive or not it sets the tone for the rest of the week. Friendly reception is very important and we really do recognize and appreciate it. 6/6/2013

When we checked out of our house on Sunday June 2, we couldn't find one of the house keys. I went to the Twiddy Duck office really early and a little frantic - worried we'd be in trouble for losing a key. I was greeted by two super nice guys who kindly reassured me this was no big deal. I really appreciated hearing this! So very cool of you all. And trust me, we will keep better track of our keys in the future. 6/6/2013

We always find that all of the Twiddy staff is extremely polite and very helpful. We have rented through you guys for 2yrs and will always only rent through Twiddy!! 6/5/2013

The staff is always very friendly and fast checking us in and quick to solve any issues with the house or pool which are rare but of course can occur from time to time. We really appreciate the great service they provide! 6/5/2013

We were completely satisfied with everything Twiddy did. 6/5/2013

Twiddy was awesome throughout the entire process leading up to and including our stay. 6/5/2013

We arrived early and they allowed us to enter our house at that time instead of waiting until 4. In addition, they were eager to help us any way they could. Gave us many wonderful suggestions on places to eat/drink/entertainment. Overall it was a wonderful/relaxing experience. 6/5/2013

Everything was amazing and ready for our family to have fun the moment we checked in. 6/5/2013

Our first experience renting through Twiddy was great. Very good customer service from start to finish. Would definitely rent through you again! 6/5/2013

Absolutely fantastic service, accommodations, etc. The staff was wonderful from the time we arrived until the time we left. 6/5/2013

Your service was excellent. Your associates were professional and courteous. 6/5/2013

The staff is ALWAYS responsive, friendly, accommodating to our requests, takes time to help us with specific info! 6/5/2013

The house was spectacular and we had an awesome time. The house was as nice in real life as it looked on the internet and the beach was fantastic. Having wild horses literally in our yard was amazing. 6/5/2013

Everything was great, easy check-in/check-out, friendly helpful staff. Many Thanks! 6/1/2013

Twiddy was wonderful as usual. I wouldn't think of booking with anyone else. 6/1/2013

Twiddy customer service is the best! 5/30/2013

You were great! We are already planning our next trip. I've referred over a dozen families to Twiddy and we are all very satisfied. Your quality service makes it easy to refer you to others. 5/29/2013

The service by Twiddy was exceptional--from the arrival with endless help in getting keys and directions, to the prompt attention to some minor house issues, to our departure with the employees helping to put air back in the tires. You truly have thought of everything and we can't wait to return. 5/29/2013

From the first phone call to begin the reservation process (on Monday before we came Saturday) to check out, Twiddy representatives were friendly, responsive, and a pleasure to work with. 5/29/2013

Twiddy was wonderful; especially when I was asking questions ahead of time about medical and vet information. 5/29/2013

Twiddy did everything to make this weeks vacation as smooth as possible. The entire process from viewing your website, booking our home, retrieving the welcome package after hours and entering the clean house was done to perfection! We will certainly entertain renting from your company again next summer. 5/29/2013

Twiddy's service and professionalism exceeded our expectations. 5/29/2013

Twiddy was top notch. 5/29/2013

I have rented vacation homes for years. The customer care that Twiddy offers is truly fantastic. All of your staff for check in and check out were just wonderful! 5/29/2013

Twiddy is awesome, so friendly, such a nice welcome to the Outer Banks. It was great to be able to drive up at check-out and hand our keys and survey from the car! The playground is neat too. 5/29/2013

From original booking through checking out, everyone was extremely pleasant and helpful. I loved that you had a ""greeter"" at the office when we checked in. It streamlined the process rather than waiting in a line. 5/29/2013

My experience with Twiddy from reservation through check-out was very good. A great company to do business with. Twiddy's staff is very polite and attentive. The overall housekeeping was good as well. 5/28/2013

Twiddy has an exceptional staff, very knowledgeable and welcoming... We arrived a little early and our house was not ready. We had five children under the age of 6 and they were a little testy after the six hour drive down. We were thinking take them to a park or to the beach for a bite to eat until we got the call to get our keys. In the meantime, a thunderstorm was brewing on the horizon and a downpour settled in. With no place to take shelter other than the vehicles that we had been trapped in all morning, Twiddy allowed my whole family to use their rest area inside their office as refuge and a place to eat. They even offered water to wash down the pizza. Thanks Twiddy, this shows great hospitality and was respected by all in my family! 5/22/2013

I have used Twiddy for close to 18 years now and I honestly cannot think of a thing they need to change...always responsive and helpful. Actually just referred Twiddy to 2 others who will be looking to use them for vacation rentals. 5/22/2013

Twiddy couldn't have made our vacation any better. everything was perfect. 5/22/2013

We stopped at the Twiddy office, got help with deflating our tires for the 4x4 beach... we arrived at the house and it was in perfect working condition, in fact... all we focused on was having a great time and everybody loved the beach house. 5/22/2013

My wife and I just said yesterday that of all our vacations, this was the best one by far. Twiddy was a big part of that success! 5/22/2013

I was very pleased with their service and interest in providing me with a wonderful vacation. 5/22/2013

Twiddy was great; they quickly responded to any call we made. Check in and check out was very easy. 5/22/2013

Customer service was ALWAYS kind and helpful. Everyone at Twiddy was exceptionally professional! 5/22/2013

The entire staff was very accommodating. It seemed to be a group effort to make our stay enjoyable! 5/22/2013

Could not ask for anything more! Great job done be all! Thank you for everything. We have already done an advanced reservation for 2014. 5/19/2013

Your staff was efficient, professional and friendly - the associates we came into contact with gave the impression that they actually liked their jobs and it showed in the interaction with customers. 5/18/2013

The house was perfect, the location was perfect and the weather was perfect :-) 5/18/2013

We had a wonderful experience. The Twiddy property was great and the staff very helpful. 5/15/2013

Twiddy was excellent in all customer service interactions. 5/15/2013

Your staff has always been very professional, friendly and accommodating. When I retire in 5 years I want a job working at Twiddy. Job well done Twiddy. Thank You. 5/15/2013

The e-mails beforehand were great. Your realty company is like a well-oiled machine, and there were no glitches. Your precise directions for the 4x4 beach property were perfect. This is one of the best vacations my husband and I ever had! 5/15/2013

Twiddy did an excellent job explaining the vacation guidelines, check out rules, etc. Thank you! 5/15/2013

Everything was perfect! I've been vacationing in the Outer banks for the past 10 years (5 times with Twiddy) and will definitely be coming back. 5/15/2013

Your service was spot on. Check-in was the fastest and easiest process I've ever experienced in many years of renting vacation homes. I plan to continue renting from you for future Outer Banks vacations. 5/15/2013

When we arrived, the place was SPOTLESS and VERY CLEAN! Bravo to the cleaning crew. Very nice job and great presentation when we walked in. 5/15/2013

We appreciated the call on our way down since we always arrive after the office closes. that is a nice touch to know we are expected. 5/8/2013

From beginning to end the people at Twiddy made our vacation a positive experience. Whether it was the staff at check-in to the housekeepers we met on our arrival, we were met with professionalism and complete competence. 5/8/2013

The question and answer sessions during my fact finding for the vacation was excellent. The employees were extremely helpful in helping me make my decisions. My apologies for not remembering your names but please keep up the great work for future potential customers. Thanks to all. 5/6/2013

All Twiddy employees were exceptionally good and went above and beyond expectations to make our vacation enjoyable. 5/5/2013

Everything was wonderful. The quote from my youngest grandchild (age 2) was ""I don't want to leave the beach house!"" 5/1/2013

I think Twiddy did what they needed to do to rent this wonderful house to us for a great spring vacation. The house was perfect for our family vacation. We have two small children and being right on the beach was perfect. 4/27/2013

We have been renting from Twiddy for 13 years, coming down in the spring and fall. Everyone on your staff goes above and beyond to accommodate us. Had a few instances when we had to change dates and once change the home we were in to accommodate a handicapped guest, and you were more than willing to accommodate us. Keep doing what you are doing! 4/24/2013

Twiddy always is responsive to our needs, and it is difficult to imagine how to improve on perfection! 4/24/2013

Twiddy employees, as always, were smiling, courteous, polite and responsive. See you in May! 4/18/2013

We'd use Twiddy again. Great service and communications; all at the right time too. Thanks! 4/13/2013

Twiddy made this the most stressed free vacation we've ever had!! We were even greeted in the parking lot when we went to drop off the key. We can't wait for our next visit!! 4/10/2013

We love Twiddy...Great service and friendly staff and even treats for our dogs! Would not change a thing! 4/10/2013

I didn't get the gentleman's name, but at check-out, he warmly greeted us in the Twiddy parking lot to get the key from us. Excellent customer service!! 4/10/2013

Twiddy does an excellent job with customer service. Your staff is very attentive and extremely helpful. This is the fourth time we have rented through your company. 4/3/2013

All the front desk people were very friendly and a nice man even opened the door coming in and going out. 4/3/2013

All of the employees are always incredibly friendly and welcoming. 4/3/2013

Keep up the refreshing and wonderful hospitality. 4/3/2013

Twiddy was very good to us ... every call we made to the office was handled immediately and graciously 3/28/2013

I have been renting from Twiddy for over a decade now and I'm very pleased with the friendly service as well as promptly addressing any issues that arise. 3/28/2013

We loved our vacation! Housekeeping went above and beyond, washing bedspreads and blankets and bringing them back to the house one evening so we'd have them. 3/27/2013

Our vacation was perfect! Thank you so much for all of your help, I found your staff attentive and very helpful whenever I called. 3/27/2013

Our vacation was wonderful and we always have a good experience renting from Twiddy. The staff at the duck office is friendly and helpful with any questions we have. We really appreciate the nice people that work there. 2/27/2013

You guys were perfect. Friendly, flexible and knowledgeable. 2/24/2013

We have vacationed with Twiddy approximately 10 times and really can't think of any area that needs improving. We've never really had any problems. The staff has always been friendly, efficient and professional. The properties are always clean, in good shape and ready on time. We live 1100 miles from Corolla and when we finally arrive we are ready to relax. Twiddy has always been a pleasure to deal with. No stress or aggravation to ruin your trip to this beautiful beach. 2/2/2013