For reservations that include linens, beds will be made with fitted sheet, flat sheet and pillow cases, as well as a comforter or blanket. 

Sheets and towels are laundered in a highly automated and sophisticated commercial laundry facility. Beds are made by our housekeepers who are instructed on proper handling of laundry.

Pools and hot tubs are cleaned and chemically treated prior to each guest's arrival. A midweek chemical check will be performed as well. 

The CDC has stated there is no evidence that COVID-19 can be spread to humans through the use of pools, hot tubs or spas, or water playgrounds. Proper operation, maintenance, and disinfection (e.g., with chlorine and bromine) of pools, hot tubs or spas, and water playgrounds should inactivate the coronavirus that causes COVID-19.

Do not get in a pool or hot tub on arrival day unless it has been serviced.

As always, we are here to help should you need assistance during your stay. In an effort to offer service safely and in accordance with social distancing guidelines, expect troubleshooting steps and solutions to be provided to you over the phone prior to a field technician being sent to the home.

If a field technician must be sent to the home, the following steps will be taken:

• Twiddy Technicians will announce themselves prior to entering the home, and will apply personal protective equipment, if requested.
• We will ask you to clear the level they will be working on.
• The area will be disinfected as needed before the technician departs. 

Please keep in mind, local service providers and vendors outside of Twiddy have their own protocols in place.