What is a foreseeable event?
Foreseeable simply means reasonably known beforehand. Once it is reasonable that people traveling to an area would know about an event, it becomes foreseeable. For example, if the airline you are flying announces that they are going on strike, the event becomes foreseeable once they make the announcement.
Is it possible to insure pre-existing medical conditions?
Yes, CSA can accept pre-existing medical conditions for you, your traveling companions and traveling family members. Moreover,CSA offers its customers the flexibility to purchase pre-existing conditions coverage until the date of the final trip payment in order to have coverage during the trip.
Can my traveling companions and I be insured on the same policy?
Yes. This is a per reservation policy and everyone staying at the rental under the covered reservation would be insured. However, note that some benefits are subject to policy maximums.
What if I change my mind?
If you purchase this plan and are not satisfied within 10 days of receipt, contact CSA Travel Protection directly to indicate your desire to cancel. If you haven't already left on your trip or filed a claim, you will receive a complete refund.
How does your "no out of pocket" service work?
If you need medical assistance while traveling or en route to trip departure, you can call CSA's 24-hour assistance hotline to get a referral within the CSA designated provider network of 30,000 physicians and 180,000 service providers worldwide. Then when you receive treatment, you simply acknowledge that you received the one-time care, which must be under $1,000, and the physician or service provider will submit paperwork to be reimbursed directly from CSA. This allows you to receive treatment without spending your vacation dollars when the unexpected occurs. If the medical expense is more than $1,000 the standard claims process would be in place.
What is a covered event?
As an insurance policy cannot cover all events that might happen to you, those events which are covered are listed in your Description of Coverage or Policy under the Trip Cancellation and Trip Interruption coverages.
How do I file a claim?
For information on how to file a claim, please visit www.vacationrentalinsurance.com/claims-information-travel.do or call CSA at 1-866-999-4018 to file your claim.
For guests that purchased Travel Insurance prior to July 1, 2013, please click for Travel Guard policy and contact information.
CSA Travel Protection's Guest Protect Plan is offered on all lease agreements (coverage is available to US residents only or a non-resident who has purchased the coverage in the United States, emergency services are only available to US residents). The Guest Protect Plan covers your pre-paid non-refundable trip expenses; additional information regarding the insurance is available below. The non-refundable cost for this travel insurance is based on your total balance due and is not subject to tax. The plan cost for the insurance plan is included in your initial balance due, but you may omit payment for the plan if you wish to do so. The initial balance due would then be the amount indicated on your lease, less the cost of the insurance (also indicated on your lease). We strongly recommend all of our guest purchase this valuable Travel Insurance, as no refunds will be offered, even in the case of a mandatory hurricane evacuation. If you have questions, please contact CSA at 1-866-999-4018. Please reference plan code G-332CSA.
For a brief description of the coverage(s) available, please view our CSA Travel Protection Guest Protect Plan flyer.
No matter where your travels take you, the last thing you want to do is think about something going wrong. Still, sometimes the unfortunate happens-long-awaited trips get interrupted or canceled, people get sick or injured, baggage is lost or stolen and natural disasters can strike. Be sure to get the right level of travel protection so you can relax and enjoy your vacation Click here to view a Description of Coverage/Policy.
CSA's Guest Protect Plan offers coverage for Trip Cancellation and Trip Interruption, Baggage Delay and Emergency Assistance and Transportation, plus a host of services. The following coverages have been included for your protection.
Note: The maximum Reservation Cost this plan covers is $50,000. Limits above are per person unless otherwise noted.
Additional Services provided through CSA's designated provider:
24-Hour Emergency Assistance Services
Identity Theft Resolution Services
On Demand Medical Care
If you need to file a claim, please notify your booking agent immediately. Then call CSA at 866-999-4018 and refer to plan code G-332CSA.
Click here for the Travel Insurance Terms and Conditions document to get more information.
For additional questions please do not hesitate to call Twiddy & Company or CSA Travel Protection.
The contact number to CSA is 1-866-999-4018.
The Insured must call CSA as soon as reasonably possible, and be prepared with specifics as to the loss suffered (i.e. Mandatory Evacuation). The claim forms must be sent back to CSA no more than 90 days after a covered loss occurs or ends.
Coverage is valid only if plan cost has been paid.