Outer Banks Vacation Rental Payments, Rates & Fees

Payments | Returned Checks | State & County Taxes | Final Payment Due Date | Optional Travel Insurance | Early Check-In | Advance Property Holds | Insurance | Errors

Please mail payments to:

Twiddy & Company Realtors - 1181 Duck Road - Duck, NC 27949-4568

Initial Payment

One-half (1/2) the base rent plus the optional Trip Insurance premium must be received by Twiddy within 48 hours of the lease date when paying electronically and within 5 days when sending payment by mail. There is no additional handling fee. You will receive a lease electronically or by mail. (Sample lease is available to view here.) Reservations that are not confirmed by a payment and signed lease within the allotted time are subject to cancellation without notice. Please call us at 1-800-489-4339 or e-mail rent@twiddy.com in case of delay.

Forms of Payment Accepted

Payment may be made by personal check, e-check, cash, certified check, money order or credit card. We accept only US Funds drawn on a US Bank and MasterCard, Visa and the Discover Card if paying by credit card. All payments are due 30 days prior to arrival. For reservations made less than 30 days before arrival, full payment is due within 24 hours of booking. Payments made within 30 days of arrival must be by cashier’s check, money order, e-check or credit card. Personal checks are not accepted within 30 days of arrival and e-checks are not accepted within 14 days of arrival. Guests who did not provide an e-mail address at the time of booking should expect their lease agreement to be sent by standard mail within the next week. Please contact us via e-mail at rent@twiddy.com or call 1-800-489-4339 if you need to discuss your payment. Taxes are subject to change without notice.

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Returned Checks

The charge for returned checks is $25.00. Checks will not be re-deposited and must be replaced with a money order, cashier’s check or credit card payment within 7 days.

State & County Taxes

State and county taxes apply to all rents and any additional fees and services excluding Travel Insurance. There is no additional handling fee. Tax rates are subject to change without notice.

Final Payment Due Date

The unpaid balance of the base rent, plus taxes and all other charges, is due 30 days prior to check-in. For reservations made less than 30 days before arrival, payment is due within 24 hours of booking.

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Optional Travel Insurance

The All Seasons Travel Plan is offered on all lease agreements. We strongly recommend that you make it a part of your vacation plans. When it comes to travel problems before, during and after your trip, The All Seasons Travel Plan through Travel Guard can help. The plan offers some of today’s best available insurance coverage for vacationers to help with common travel problems such as flight delays, medical emergencies, unpredictable weather, including hurricanes, and lost or damaged luggage. The plan also includes a complete suite of 24-hour travel assistance services available for virtually any request from roadside assistance to restaurant reservations.

The All Seasons Travel Plan covers the rental rate and taxes paid for the home you reserve. Some restrictions may apply; additional information regarding the insurance is available below. The non-refundable fee for this travel insurance is based on your total balance due and the fee is not subject to tax. The total cost for the insurance is included in your initial balance due, but you may decline the travel insurance coverage. The initial balance due would then be the amount indicated on your lease, less the exact cost of the insurance (also indicated on your lease). We strongly urge you to purchase the All Seasons Travel Plan to cover your vacation investment, as no refunds will be offered, even in the case of a mandatory hurricane evacuation. If you have questions, please contact Travel Guard at 1-877-249-5376. Please reference product number 008635 P1.

For more detailed information regarding optional travel insurance, click here to visit our travel insurance page.

Early Check-In

A limited number of 1:00 pm check-ins are available on a first-come-first-served basis for $95.00 (plus tax). Requests must be made and confirmed by phone and paid for in advance of arrival. The fee applies whether or not you arrive by the designated time. Services such as pool and hot tub cleaning and some maintenance calls may not be completed prior to Early Check-In; guests should anticipate service personnel arriving throughout the afternoon and early evening. We cannot offer this service for certain homes, including those with seven or more bedrooms or homes occupied by owners the preceding week. Early Check-In cannot be absolutely guaranteed – however, the fee will be refunded if the home is unavailable at 1:00 pm.

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Advance Property Holds

Current-year guests are given the first opportunity to request the same home and timeframe for the following year (some restrictions apply). The same home and timeframe is held for current-year guests until 12:00 pm on the Monday following their departure. All repeat Twiddy guests interested in booking a home for the next year have from 12:00 pm to 5:00 pm on the Monday following the current year guests’ departure to request an Advance Property Hold. At 9:00 am on the Tuesday following the current-year guest departure, Advance Property Holds are offered on a first-come-first-served basis. For those not renting with Twiddy in the current year, we strongly recommend calling at 9:00 am on the Tuesday following the week in which you are interested for the next year. It is best to call us with several vacation home options in mind due to limited availability. A non-refundable fee of $50.00 (subject to change), which is not applied to the rent, holds the home off the market until a lease is sent in the fall. At that time, the initial payment is required to secure the reservation. Advance Property Holds are not reservations, but tentative holds that are contingent upon two factors: 1) the home must be in our program the following year, and 2) the dates must be made available by the homeowner. If there is a conflict with either of these two requirements, the Advance Property Hold will be void and your money will be refunded. The Advance Property Hold does not lock in current-year rates. Guests do have the option of declining the Advance Property Hold after the homeowners have set their rental rates for the following year. The $50.00 fee will be reflected on the lease agreement sent in the fall.

Insurance

Insurance is underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., a Pennsylvania insurance company, with its principal place of business at 175 Water Street, New York, NY 10038. It is currently authorized to transact business in all states and the District of Columbia (NAIC No. 19445). Coverage may not be available in all states.

Errors

Commercially reasonable efforts have been made to ensure the information and descriptions in this catalogue are accurate; however, Twiddy cannot be responsible for errors or for changes in rates, furnishings or equipment. The most current information is on our website: www.twiddy.com. THE VACATION RENTAL AGREEMENT SHALL CONTROL IF THERE ARE ANY INCONSISTENCIES. PLEASE CONSULT THE VACATION RENTAL AGREEMENT CAREFULLY.

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