Exceptional Homes. Exceptional Rental Management Service.
Call Owner Services at (888) 710-2120 to discuss your opportunity to join Twiddy & Company!
A Unique Understanding
Join us as we celebrate 35 years of specializing in exceptional vacation homes on the northern Outer Banks from Duck to the 4x4 Beaches. In all those years, our formula for success has remained the same: local ownership, beautiful vacation homes, and a dedicated experienced staff that is 100% committed to old-fashioned hospitality and personalized rental management.
Twiddy & Company knows that exceptional homes require exceptional service. We understand that it takes clean, well-maintained homes to guarantee happy owners and repeat guests. We know that cutting-edge technology is a must, from online owner services to first-rate photography. And we believe that a smile at the front counter and a friendly voice on the phone go a long way.
Bookings are doing great! I very much feel I made the right decision and Twiddy will represent my house well and will do everything possible to keep it rented. Thanks for all your help. I want to stop by and meet everyone . . . Twiddy staff is incredible.
Twiddy Homeowner in Oakton, VA
Twiddy's Reputation for Excellence & 35 Years of Experience
Twiddy's top name recognition is supported by a portfolio of over 970 quality vacation homes and a reputation for exceptional customer service.
- Full-color, professionally designed vacation planner with aerial photographs.
- Local ownership and on-site management ensure accessibility and the ability to address needs promptly and effectively.
- Over 98% of guests surveyed said they would return to Twiddy, thanks to a dedicated and experienced staff that is 100% committed to exceptional service and top-notch hospitality.
- Twiddy's helpful staff personally answers all phone calls and e-mails to provide one-on-one, immediate support.
- A Personal Representative is assigned to every home to work with owners on an individual basis. "P-reps" give homeowners the assurance that someone can help you navigate around the Twiddy organization.
- The Owner Services Department is dedicated to assisting Twiddy homeowners exclusively.
- A secure and user-friendly Owner Services web page offers homeowners the convenience of booking Owner Reservations online and access to important materials such as the Twiddy Homeowner's Manual and Vendor Resource List. This page is updated with important notices and helps keep homeowners up-to-date on their current rental activity, monthly statements, Homeowner News, and more.
- Guest Maintenance and Recovery Program - an economical solution to guest-requested maintenance service.
- Twiddy's full-time, year-round Maintenance professionals are supported by a Dispatch team that ensures prompt, effective response to guest and homeowner service needs.
- Housekeeping Coordinators recruit, train, motivate and reward housekeepers to generate loyalty to Twiddy and, consequently, consistent top-notch service for our homeowners and guests.
- Security Inspections are performed after each guest departure to ensure that all damage or theft is recorded and addressed.
Targeted, Effective Marketing
- The Marketing group continuously monitors market trends and provides recommendations to maximize your rental income, both long-term and short-term.
- Cutting-edge analytical software is employed to ensure immediate response to emerging marketing trends.
- Periodic targeted e-mail marketing campaigns introduce Twiddy's vacation homes to interested prospects.
- Strategic search engine optimization yields high rankings in organic search results for Twiddy vacation rental homes while aggressive pay-per-click campaigns produce premium placement in search engine results.
- Our website utilizes personalized search capability, high-quality digital photography, virtual tours, slide shows and floor plans, plus, aerial photography and online booking capability. The site also hosts a live web chat and live beach web cam, provides directional maps, offers helpful guest information, and more.
- Twiddy's 192-page vacation planner partners well with our strong web presence. Color photography, concise home descriptions and aerial community photographs help guests plan their vacation easily.
Click to find out more about our Rental Management Services.