This is our first year as Outer Banks property owners. We are so thankful for the Twiddy team. It was immediately apparent that Twiddy recognizes the homeowner is their client as well as the guest. This creates a feeling of teamwork, which soothed concerns we had as new property owners. In addition, we have been impressed with the number of guests Twiddy has reserved for us. We are a very happy client of Twiddy & Company! -R.E., West Minister, MD

30 Years of Experience

• Twiddy's top name recognition is supported by a portfolio of over 770 fine vacation homes and a reputation for exceptional customer service.
• Award-winning brochure with aerial photos.
• Local ownership and on-site management ensure accessibility to address needs promptly and effectively.
• Over 98% of guests surveyed said they would return to Twiddy, thanks to a dedicated and experienced staff that is 100% committed to exceptional service and old-fashioned hospitality.

• Helpful Twiddy staff personally answers all phone calls and e-mails to provide one-on-one, immediate support.
• A Personal Representative is assigned to every home to work with owners on an individual basis. "P-reps" give homeowners the assurance that someone can help you navigate around the Twiddy organization.
• The Owner Services Department is exclusively dedicated to assisting the needs to Twiddy homeowners.
• Secure Owner Services web page offers homeowners the convenience of booking Owner Reservations online and access to important materials such as the Twiddy Homeowner's Manual and Vendor Resource List. This page is constantly updated with important notices and helps keep homeowners up-to-date on their current rental activity, monthly statements, Owner Newsletters and more.
• House Call Plus - an economical solution to guest-requested maintenance service.
• Twiddy's full-time, year-round Maintenance professionals are supported by a top notch Dispatch team that ensures prompt, effective response to guest and homeowner service needs.
• Housekeeping Coordinators recruit, train, motivate and reward housekeepers to generate loyalty to Twiddy and, consequently, consistent top notch service for our homeowners and guests.
• Inspections are performed after each guest departure to ensure that all damage or theft is recorded and addressed.
• In lieu of a Security Deposit, a Limited Damage Waiver is included in each guest's rental rate, providing protection for homeowners.

• The Marketing group continuously monitors market trends and provides recommendations to maximize your rental income, both long-term and short-term.
• Cutting-edge analytical software is employed to ensure immediate response to emerging marketing trends.
• Periodic targeted e-mail marketing campaigns introduce Twiddy's vacation homes to interested prospects.
• Strategic search engine optimization yields high ranking in organic search results for Twiddy vacation homes.
• Aggressive pay per click campaigns have resulted in premium placement of Twiddy rental cottages in search engine results.
• Our website utilizes personalized search capability, high quality digital photography, virtual tours, slide shows and floor plans, aerial photography and online booking capability. The site also hosts a live web chat and live beach web cam, provides directional maps, offers helpful guest information and much more.
• Our 190+ page rental brochure is top-of-the-line and partners well with our strong web presence. Color photography, concise home descriptions, aerial community photographs and more help guests to easily plan their vacation.