Guest Pre-Arrival Information

Greetings from the Outer Banks!

As your Outer Banks vacation approaches, we hope you will find the pre-arrival information below helpful in planning for your stay. Please feel free to contact us if you have any questions.

Check-In/Check-Out Locations | Directions | Check-In Time | Late Arrivals | Check-Out Time | Parking |
Vacation Home Telephone | Bed and Bath Linens | Standard Amenities | Check-In Time |
Housekeeping and Maintenance | Pools and Hot Tubs | Mail and Messages | Rental Items

Check-In/Check-Out Locations

The office location at which you will check-in is listed at the top of your Vacation Rental Agreement and Balance Due Reminder.

• Duck office check-ins: Home number prefixes A-I
• Corolla office check-ins: Home number prefixes J-V

Duck office street address: 1181 Duck Road - Duck, NC 27949

Corolla office street address: 1142 Ocean Trail - Corolla, NC 27927. The mailing address is PO Box 369 - Corolla, NC 27927.

Directions

Directions to our offices are posted on the Find Us section of our website. You will also find a directional map to your cottage from our offices on the Community Information page of our website. Click the link with “Maps” in the text under whichever area you are staying in to get to the directional map of your community.

Check-In Time

Check-in time is after 4:00 pm unless you have made prior arrangements for Early Check-In. A limited number of 1:00 pm check-ins are available and requests must be approved by phone and paid for in advance of arrival. We cannot offer this service for certain homes, including those with seven or more bedrooms, or when owners occupy the preceding week. If another member of your group will be arriving first, they are welcome to pick up the keys. They will be asked to provide the front desk with the name of the leaseholder and the number of the property in which you are staying.

Late Arrivals

It is not necessary to call our office if you will be arriving after-hours. Your check-in packet with keys, or a keyless entry code, and a map to the home will be left in the After-Hours Exchange box if your balance is paid in full and we have your signed lease. These boxes are located beside each office’s main entrance door.

Check-Out Time

Check-out time is 10:00 am for all homes without exception. Departure instructions can be found in the Twiddy Guest Directory provided to each guest upon arrival. Please return keys to your check-in office by 10:00 am. Guests departing keyless entry homes do not need to come to our office for check-out but entry codes will expire at 10:00 am. Each office has an After-Hours Exchange box for early departures. 

Parking

The number of available parking spaces is listed in the description of most homes. There is no municipal or street parking in most areas - towing is enforced. There is limited space available for guests to park two-wheel drive vehicles while vacationing in the 4x4 area. Please plan accordingly. Daily parking may be available in Corolla for a fee. Please be aware that boats, trailers, recreational vehicles, utility vehicles and trucks weighing over 1 ton are not permitted in the communities.

Vacation Home Telephone

The vacation home telephone number is included on your Reservation Confirmation and Balance Due Reminder Notices. Homes are equipped with telephones for local calls only. All homes (unless otherwise advertised) have a long distance block. Options for placing long distance calls include calling cards, pre-paid phone cards, credit cards and collect calls. Any unauthorized long distance calls charged to the home telephone will be billed to the leaseholder.

Bed and Bath Linens

Bed and bath linens are provided for reservations of 7 days or more, except in Twiddy Traditional Homes (homes with a "T" at the end of the property number are Traditional Homes). Beds (except trundles, top bunks, Futons, rollaways and sleeper sofas) are made the day of arrival. Please note crib linens are not provided. Each home provides one bath towel, one hand towel and one washcloth per sleeping capacity of advertised beds, one bath mat for each full bathroom, one hand towel per half bath, and two kitchen towels. Extra bath towel sets are available for an additional fee. Contact us for more information.

For Twiddy Traditional Homes, bed and bath linens are not provided as a standard amenity. Guests may rent bed and bath linens through Twiddy (a package for the whole home, or individual sets) or bring their own sheets and towels from home.

If you stay for more than one week mid-stay cleaning and linen services are available (once per week). These services are complimentary, but must be requested in advance. Please contact our office as soon as possible if you would like to make these arrangements.

Please Remember To Bring…

• Toilet Paper, Paper Towels, Napkins
• Soap, Detergent, etc.
• Crib Sheets and Beach Towels

Standard Amenities

• Central Heat/Air
• Stereo with CD player
• Cable TV (not available in 4x4 area)
• Telephone
• Dishes, Utensils & Cookware
• Pillows & Blankets
• TV & DVD player
• Toaster or Toaster Oven
• Washer & Dryer
• BBQ grill
• Dishwasher
• 5 beach chairs per home (2 per condo)
• Outdoor Furniture
• Coffeemaker & Blender
• Outdoor shower (excludes condos)
• Microwave
• Iron with ironing board
• High-speed Wireless Internet (except Twiddy Traditional Homes and those located in the 4x4 area unless advertised otherwise)

Housekeeping and Maintenance

All homes are cleaned prior to guest arrival and after guest departure. Please call our office if you find any housekeeping or maintenance issues upon arrival. We will schedule service as soon as possible. Each week homes are inspected for supplies and maintenance needs; however, breakdowns can and do occur. Please contact us if you experience any sort of maintenance problem during your stay.

Pools and Hot Tubs

Private pools are available from the weekend of April 30 through the weekend of October 15, 2010 (unless otherwise specified). Pools are cleaned, vacuumed and serviced weekly on the day of guest arrival. A mid-week service, including chemical and mechanical checks, is provided but does not include cleaning or vacuuming. Guests will be charged for additional cleanings required due to misuse. Some homes offer the option of having the pool heated. Availability dates and charges vary for heated pools; see individual property descriptions for details. Please contact our office prior to your arrival to make arrangements for this amenity. Please note that an additional $50.00 fee (plus tax) will be charged if this service is ordered at check-in or during your stay.

Hot tubs are available year-round. They are cleaned, vacuumed and serviced weekly on the day of guest arrival. A mid-week service, including chemical and mechanical checks, is provided but does not include cleaning or vacuuming. Guests will be charged for additional cleanings required due to misuse. Homes not equipped with hot tubs do not allow the rental of hot tubs or soft spas due to possible electrical and/or structural problems.

Mail and Messages

Mail is not delivered to vacation homes. Letters, packages and faxes may be sent to you our office for pick-up. Please have the sender include your name and vacation home number so we may attempt to notify you of arrivals. Faxes may be sent or received during regular business hours for a fee of $1.00 per page. Our fax number is (800) 869-5854.

Rental Items

The following rental companies provide beach and home equipment. Contact them for reservations and delivery.

• Ocean Atlantic Rentals - (800) 635-9559 or www.oceanatlanticrentals.com
• Moneysworth Equipment Rentals - (800) 833-5233 or www.mworth.com
• Just for the Beach - (866) OBX-RENT or www.justforthebeach.com

Any Other Questions?

Throughout our website, you will find a wide array of vacation information including, directions, helpful Guest Information and our most Frequently Asked Questions. Click link for a list of Twiddy Recommended local merchants - it’s never too early to start planning your vacation!

We look forward to seeing you soon!
Twiddy & Company Realtors
800-489-4339
rent@twiddy.com