Frequently Asked Questions

Find out more about how our Outer Banks vacation rental agency works, what our Outer Banks oceanfront vacation rental homes include and more.

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House Info

Am I allowed to park an RV, camper, etc. at the home?
What time is Check-In?
Is there any construction going on near our vacation home?
What amenities are standard to Twiddy vacation homes?
Are linens and towels provided at my vacation home?
What is the phone number at our vacation home?
Is there a problem with the water if the home is on a private well?
What to do when I leave Twiddy vacation home?
Are floor plans available for all homes?
Does every bedroom have a TV?
What if I leave an item behind in the vacation home I stayed in?
What does it mean if a home advertises "Welcome Program" as an amenity?

Am I allowed to park an RV, camper, etc. at the home?

No, campers, RVs and mobile units are not allowed in any community and may not be parked at the home for additional sleeping space.

What time is Check-In?

Check-in time is after 4:00 pm. All efforts are made to have homes ready by check-in time, but we cannot guarantee the exact time of occupancy due to unforeseen circumstances. Housekeeping and all maintenance personnel must provide services between occupancies for every home. A limited number of 1:00 pm check-ins are available. Requests must be approved by phone and paid for in advance of arrival. The fee applies whether or not you arrive by the designated time. Services such as pool & spa cleaning and some maintenance calls may not be completed prior to Early Check-In and guests should anticipate service personnel arriving throughout the afternoon and early evening. If you arrive after-hours, keys or a keyless entry code and directions to your vacation home will be left in the After-Hours Exchange box if your balance is paid in full and we have your signed lease. These boxes are located beside each office’s main entrance door.

Is there any construction going on near our vacation home?

Twiddy cannot predict construction plans in the area. You may reserve a house at a time when there is no construction in progress nearby, but construction could begin prior to your arrival. We regret any inconvenience that may result, but have no control in these situations and are not able to facilitate relocations or refunds.

What amenities are standard to Twiddy vacation homes?

The following amenities are standard to all homes unless specifically noted in the cottage description: Bed & Bath Linens for reservations of 7 days or more (except for Twiddy Traditional Homes), Pillows & Blankets, Coffeemaker, Toaster or Toaster Oven, Blender, Dishes, Utensils & Cookware, Dishwasher, Microwave, Iron & Ironing Board, Stereo with CD player, Telephone, TV & DVD player, High-Speed Wireless Internet (except for Twiddy Traditional Homes and homes located in the 4x4 area), Cable TV (not available in the 4 x 4 area), Central Heat & Air Conditioning, Washer & Dryer, Outdoor Furniture, Outdoor Shower (excluding Colony by the Sea), BBQ Grill (gas or charcoal), 5 Beach Chairs per home (excluding Colony by the Sea)

Are linens and towels provided at my vacation home?

All bed and bath linens are provided for reservations of 7 days or more (except for Twiddy Traditional Homes). Please note crib linens are not provided. Beds (except trundles, top bunks, Futons, rollaways and sleep sofas) are made the day of your arrival.

If you stay for more than one week, mid-stay cleaning and linen services are available (once per week). These services are complimentary, but must be requested in advance. Please contact our office as soon as possible if you would like to make these arrangements.

For Twiddy Traditional Homes, bed and bath linens are not provided as a standard amenity. Guests may rent bed and bath linens through Twiddy (a package for the whole home, or individual sets) or bring their own sheets and towels from home.

What is the phone number at our vacation home?

The home telephone number is included on your confirmation letter and check-in packet. You may also contact our office for this information. Local Calls: There is no charge for local calls. It is not necessary to dial the (252) area code. Note: Calls to Manteo/Roanoke Island are long distance. Long Distance Calls: All homes (unless otherwise advertised) have a long distance block. Options for placing long distance calls include calling cards, pre-paid phone cards and collect calls. Any unauthorized long distance calls charged to the vacation home’s telephone will be billed to the leaseholder.

Is there a problem with the water if the home is on a private well?

Homes with private wells are listed accordingly within their property description. These homes occasionally experience low pressure, salty, distasteful or discolored water. There may be an unpleasant sulfur odor. Private well water may discolor hair and/or clothing. Some guests choose to use bottled water for drinking purposes even though the water is tested regularly for contaminants. Homes with private wells in the 4x4 areas may have more prevalent water problems, even in homes with water filtration systems.

What to do when I leave Twiddy vacation home?

Remove all food from the refrigerator and leave the temperature setting at medium. Place all trash in exterior cans. Load and start the dishwashers. Close and lock all windows and doors. Set thermostat to 75 degrees for AC or 55 degrees for heat. Clean the grill with the brush provided. Tidy up outside including the decks, yard and pool area, if applicable. Return keys and completed forms to your check-in office. If you depart before our offices open, please leave keys and forms in the After-Hours Exchange Box. Guests departing keyless entry homes do not need to come to our office for check-out, but entry codes will expire at 10:00 am

Are floor plans available for all homes?

Some homes on our website feature floor plans, but not all. If a home on our website does not have a floor plan posted, then we do not have them available. We will be happy to give you as much information as we can.

Does every bedroom have a TV?

We do not guarantee TVs in the bedrooms. We only guarantee one in the greatroom or main living area of the home.

What if I leave an item behind in the vacation home I stayed in?

Twiddy will not be responsible for any items left in a home. We will attempt to locate items reported as left behind and, if found, return them for a fee of $25.00, which includes shipping. Items that are found but not claimed within 10 days will be donated to a local charity.

What does it mean if a home advertises "Welcome Program" as an amenity?

It’s a way the owner can say, “Welcome, and enjoy your stay.” Twiddy homes that advertise “Welcome Program” as an amenity provide guests with a Vacation Starter Kit for their arrival. Enjoy the convenience of starter household supplies such as detergent, a garbage bag and paper towels, all in a Twiddy reusable grocery bag. Additionally, soap, shampoo and toilet paper will be placed in every bathroom. These homeowners want to take care of some of the little necessities so you may begin to relax and enjoy your vacation.

Area Info

What is there for my family to do on the Outer Banks?
Where is the closest public boat ramp?
Where is the nearest medical facility?
Where is the closest grocery store?
How do I get additional information on the area?
Is there a water park in the area?
Where is the closest airport?
What is the difference between Duck and Corolla?
What are the average air & water temperatures for the Outer Banks?
Where is the closest golf course?
Do I need a NC fishing license to fish in the ocean?
Which communites have a fitness center?
Where is the closest public fitness center?
Where can I find public internet access?

What is there for my family to do on the Outer Banks?

Of course, the beautiful coastline is the main attraction for vacationing families, but there are many other activities to enjoy on the Outer Banks. Visit the Vacation Resources page of our website which provides you with a listing of local resources and activities, including Twiddy Recommended businesses. You can also obtain information from the following area establishments: Outer Banks Chamber of Commerce (252) 441-8144, Outer Banks Visitors Bureau (877) OBX-4FUN, North Carolina Visitor Information (800) VISIT-NC, or Currituck County Chamber of Commerce (877) CURRITUCK.

Where is the closest public boat ramp?

The closest public boat ramp is located at the Whalehead Club in Corolla, open from sunrise until dusk. Due to shallow water and grass, this ramp is suitable for small craft only. Pirate's Cove Marina in Manteo is suited for larger water craft.

Where is the nearest medical facility?

Medical House Calls - Treatment of minor illnesses in your rental home - (252) 475-2007, Regional Medical Center - located at milepost 1.5 in Kitty Hawk - (252) 255-6000, or The Outer Banks Hospital - located at milepost 14 in Nags Head - (252) 449-4500

Where is the closest grocery store?

There is a Food Lion grocery store located at The Marketplace shopping center and a Harris Teeter in the Wal-Mart Shopping Center- both are located at the foot of the Wright Brothers Memorial Bridge in Southern Shores. There is also a Food Lion in Corolla at Monteray Plaza and a Harris Teeter at the Currituck Club. These are full service markets and are within 15-20 minutes of any home in the Duck or Corolla area. The closest store to the 4x4 area is the Food Lion located in Corolla. Depending on the location of the home and beach conditions, the trip could take anywhere from 20 minutes to an hour.

How do I get additional information on the area?

The Vacation Resources page of our website provides you with a listing of local resources, including Twiddy Recommended merchants. Click here to access the page. You can also obtain information from the following area establishments: Outer Banks Chamber of Commerce (252) 441-8144, Outer Banks Visitors Bureau (877) OBX-4FUN, North Carolina Visitor Information (800) VISIT-NC, or Currituck County Chamber of Commerce (877) CURRITUCK.

Is there a water park in the area?

There are no water or amusement parks on the Northern Outer Banks. There is a putt-putt course and tours of the 4x4 beaches in Corolla and several watersports facilities in Duck offering wave runners, parasailing, windsurfing and more.

Where is the closest airport?

Click here for our airport page to see a map with directions and more information on closest airports to the Outer Banks. Norfolk International Airport is the closest major airport, and is located in Norfolk, VA. Visit their website for flight information & driving directions. Dare County Airport is located in Manteo, NC. Approximately an hour from Duck, this airport offers charter service. For information, call (252) 473-2600 or visit website.

What is the difference between Duck and Corolla?

Duck and Corolla are both wonderful family vacation destinations. Both are relaxed beach communities that are very unlike the busier areas of the southern Outer Banks. Duck offers a small village atmosphere while Corolla's equally quaint shops and restaurants are a little more spread out. Duck does not have a large grocery store or movie theatre. These conveniences are located approximately 5 miles south in Southern Shores. There are, however, several small markets in Duck Village. Corolla has a large grocery store and movie theatre. The village of Duck is an ocean-to-sound community offering beautiful beaches, a bike & walking path and an impressive catalogue of charming boutique shops and wonderful restaurants to its visitors. As you wind up the road through Duck village, you will find charming private neighborhoods and unique shops & restaurants. Visitors often jog or bike into the village for a morning paper, afternoon shopping or evening meal. Homes range from ultra-luxurious mansions to quaint, comfortable cottages. They are situated on the oceanfront, soundfront and everywhere in between. This lovely diversity is just one aspect of this area’s character that makes it special to both residents and visitors alike. Corolla offers wide, soft sand beaches and an impressive catalogue of shops, restaurants, recreational activities and historic area attractions. Nearby golf courses and spas entertain and spoil you. Long, sandy beaches that invite unhurried beachcombing. Homes are scattered across the island from the Atlantic Ocean to the Currituck sound. Simple to elaborate, colossal to quaint, this area has the dream vacation home and wonderful atmosphere that your family is seeking. Aside from the area’s beautiful coastline, fantastic shops, restaurants and recreational activities, Corolla enjoys several unique historical attractions. The old Currituck Beach Lighthouse and The Whalehead Club are open for tours. Historic Corolla Village’s turn-of-the-century restored private homes, schoolhouse and chapel also open their doors to visitors.

What are the average air & water temperatures for the Outer Banks?

Access a chart with the area's averages by clicking here.

Where is the closest golf course?

There are several public and semi-public golf courses in the area: The Currituck Club, Corolla (888) 453-9400 or (252) 453-9400 - Currituck Club website; Duck Woods Country Club, Southern Shores (252) 261-2609; Sea Scape Golf Club, Kitty Hawk (252) 261-2158 - Sea Scape website; The Pointe Golf Club, Powell’s Point (252) 491-8388 - The Pointe website; Holly Ridge, Point Harbor (252) 491-2893; Kilmarlic Golf Club, Point Harbor (252) 491-4220 - Kilmarlic website; The Carolina Club, Grandy (252) 453-3588 - The Carolina Club website; Goose Creek Golf Club, Grandy (252) 453-4008; Nags Head Golf Links, Nags Head (252) 441-8073 - Nags Head Golf Links website

Do I need a NC fishing license to fish in the ocean?

Yes, a Coastal Recreational Fishing License is required for all anglers who recreationally fish in coastal waters in North Carolina (effective January 1, 2007). This license can be purchased on a 10-day, annual or lifetime basis, or combined with a variety of licenses issued by the Wildlife Resources Commission. Fishing licenses may be purchased from any Wildlife Resources Commission agent (includes most bait and tackle shops), online at NC Wildlife website, at any Division of Marine Fisheries at 252-726-7021 or by calling toll-free 888-248-6834. For complete licensing information, please visit this website or call the Division of Marine Fisheries at 252-726-7021 or 800-682-2632. The Annual License Fee is $15 for State Residents, age 16 or older and $30 for nonresidents, age 16 or older. The 10-day License Fee is $5 for State Residents, age 16 or older and $10 for nonresidents, age 16 or older.

Which communites have a fitness center?

Communities with a fitness center include Four Seasons, Schooner Ridge, Duck Landing, Pine Island, Villages at Ocean Hill, and Corolla Light. There is an additional charge for the use of fitness centers in Pine Island and Villages at Ocean Hill, which are both open to the public as well.

Where is the closest public fitness center?

The Pine Island & Villages at Ocean Hill fitness centers are located in Corolla. The OBX Adult Fitness Center, (252) 261-5231, is located in Southern Shores. The Barrier Island Fitness Center, (252) 261-0100, & Knuckle Up Fitness and Mixed Martial Arts, (252) 255-0609 , are located in Kitty Hawk. The Outer Banks YMCA, (252) 449-8897, is located in Nags Head.

Where can I find public internet access?

The following public locations have internet access available: The UPS Store located at 5561 N. Croatan Hwy in Kitty Hawk (252) 255-3397, Duck's Cottage Coffee Shop located in the Waterfront Shops at 1240 Duck Road (252) 261-5510, The Corolla Library located across from Twiddy's Corolla office (252) 453-0496, Outer Banks Coffee Company located in Monteray Plaza (252) 453-0200, & Subway which is also located in Monteray Plaza (252) 457-1080.

Twiddy Traditional

What are Twiddy Traditional Homes?
Are bed and bath linens provided at my vacation home?

What are Twiddy Traditional Homes?

Twiddy Traditional Homes are ideal for guests who seek a classic single-family vacation home. Enjoy reasonably priced accommodations coupled with Twiddy & Company’s unparalleled service. Traditional Homes offer standard equipment and furnishings; however, bed and bath linens, kitchen towels and bed-making services are not included. Guests may rent bed and bath linens through Twiddy (a package for the whole home or individual sets) or may bring their own sheets and towels from home. Traditional Homes offer significant cost savings in a comfortable, clean and inviting setting. Such cozy cottages have attracted visitors to the Outer Banks for many years. Create your own treasured memories in a Twiddy Traditional Home! *Please note: Bed linens, bath linens and kitchen towels are not included in Twiddy Traditional Homes.*

Are bed and bath linens provided at my vacation home?

For Twiddy Traditional Homes, bed and bath linens are not provided as a standard amenity. Guests may rent bed and bath linens through Twiddy (a package for the whole home or individual sets) or may bring their own sheets and towels from home.

4x4

What is the 4x4 area like?
Do you have any instructional 4x4 videos I can watch before driving on the beach for vacation?
Do you have suggestions for driving on the 4x4 Beaches?
Approximately, when is the best time to travel up the 4x4 beaches?
Which vehicles are required to drive on the 4x4 beaches?
Do you offer extended satellite parking to 4x4 area guests who do not have a 4x4 vehicle?

What is the 4x4 area like?

The fun begins where the asphalt ends on this untamed stretch of Outer Banks shoreline just south of the Virginia border. A four-wheel drive vehicle and an adventurous spirit are required to explore this beach community, where there are no paved roads, no hotels or restaurants - not even a snack shop. What you’ll find is an uncomplicated, fourteen-mile expanse of wide, sandy beaches, dense maritime forests and marshy soundside coves. Home to the wild horses of Currituck County, the extraordinary possibility of catching a glimpse of these unique creatures is practically commonplace. Keep in mind, they are wild - do not approach them. County ordinance states that you may not come within 50 feet of the horses at any time. Feeding, riding and petting a wild horse is prohibited. While a wild horse sighting is always an exciting event, please remember to use caution and keep your distance- these are wild animals.

Do you have any instructional 4x4 videos I can watch before driving on the beach for vacation?

Actually we do! Find great instructional 4x4 videos as well as helpful tips and information for beach driving. Click here to view these instructional 4x4 Corolla videos.

Do you have suggestions for driving on the 4x4 Beaches?

Always arrive before dark, as the beach is more difficult to navigate at night.
Bring a tire pressure gauge. We recommend lowering your tire pressure to 18-20 psi. Free air hoses are available in the parking lot of the Corolla office for guests staying in the 4x4 area.
Check area tide charts prior to arrival; low tide is ideal for beach driving.
Avoid driving through the surf. Salt water is very corrosive.
All-Wheel Drive (AWD) vehicles are not recommended due to low clearance.
Please follow all posted speed limits (35 mph or 15 mph when within 300 feet of pedestrians or wild horses).
Drive either on the hard-packed sand near the edge of the water or on the soft sand just east of the dune line. Leave the middle of the beach for parked vehicles and beachgoers.
All parked vehicles should be in the middle of the beach (east of the dune line and west of the hard-packed sand near the water's edge). Do not block the flow of traffic with chairs, coolers, fishing lines or any other items.
Always be alert for moving vehicles when walking across the hard-packed sand.
No vehicle of any type may park or unload at the North Beach Access at any time. This must be done on the beach past the 1/2 mile mark. VIOLATORS WILL BE TOWED.
Drivers must be 16 years of age and possess a valid driver’s license.
ATVs are NOT permitted.
Currituck County does not allow personal motorized watercraft on the ocean. Jet skis and personal motorboats are allowed on the Currituck Sound. The closest boat ramp is located at the Whalehead Club in Corolla.

Which vehicles are required to drive on the 4x4 beaches?

There are no paved roads in the northern Outer Banks beaches—travel is over loose sand roads and actual sand dunes. All-wheel drive (AWD) vehicles are not recommended for this area due to ground clearance and traction concerns—our experience shows that AWD vehicles in this area are problematic at best. 4x4 vehicles with off-road ground clearance are recommended with reduced air pressure for beach travel. Please consult your vehicle manual and manufacturer for specific information. Twiddy & Company will not be responsible for vehicle recovery if inappropriate vehicles are used for access to the northern beaches.

For more information regarding Currituck County's rules and regulations, please contact the Currituck County Chamber of Commerce at (877) CURRITUCK or visit website.

Approximately, when is the best time to travel up the 4x4 beaches?

Low tide is the best time to travel up and down the 4x4 beaches. To view a current tide chart, please click here.

Do you offer extended satellite parking to 4x4 area guests who do not have a 4x4 vehicle?

There is limited space available for guests to park two-wheel drive vehicles while vacationing in the 4x4 area. Please plan accordingly. Daily parking may be available in Corolla for a fee.

For rental information on 4x4 vehicles, contact: Outer Banks Chrysler - call (252) 441-1146 or visit website; Enterprise Rent-A-Car - call (252) 480-1838 or visit website.

Travel Insurance

What is travel insurance?
What does travel insurance cover?
Travel Insurance Frequently asked Questions provided by Travel Guard
What is the travel insurance claim procedure?

What is travel insurance?

The All Seasons Travel Plan is offered on all lease agreements. We strongly recommend that you make it a part of your vacation plans. When it comes to travel problems before, during and after your trip, The All Seasons Travel Plan through Travel Guard can help. The plan offers some of today’s best available insurance coverage for vacationers to help with common travel problems such as flight delays, medical emergencies, unpredictable weather, including hurricanes, and lost or damaged luggage. The plan also includes a complete suite of 24-hour travel assistance services available for virtually any request from roadside assistance to restaurant reservations.

What does travel insurance cover?

The All Seasons Travel Plan covers the rental rate and taxes paid for the home you reserve. Some restrictions may apply; additional information regarding the insurance is available below. The non-refundable fee for this travel insurance is based on your total balance due and the fee is not subject to tax. The total cost for the insurance is included in your initial balance due, but you may decline the travel insurance coverage. The initial balance due would then be the amount indicated on your lease, less the exact cost of the insurance (also indicated on your lease). We strongly urge you to purchase the All Seasons Travel Plan to cover your vacation investment, as no refunds will be offered, even in the case of a mandatory hurricane evacuation. If you have questions, please contact Travel Guard at 1-877-249-5376. Please reference product number 008635 P1.

Travel Insurance Frequently asked Questions provided by Travel Guard

Q. Why should I purchase travel insurance for my vacation?

A. You've saved, you've waited, and now you're all set to travel. Preparing for your trip includes covering yourself for unfortunate occurrences that threaten to interfere with even your best-laid plans. By purchasing travel insurance, you can insure yourself for covered cancellation penalties, medical costs, as well as gain access to a wide range of traveler's assistance services.

Did you know that insurance plan could cover you if:

Someone in your family has an illness or injury, even if they aren't scheduled to travel with you
You become ill and can't travel or your child comes down with the chicken pox and you are quarantined
You or a traveling companion loses their job and they’ve been with their employer for at least one year
Weather prevents you from leaving home and reaching your destination
A family member back home passes away and you must return from your vacation early
Your luggage or sports equipment is lost or delayed by the airline
You twist your ankle and must visit a physician while traveling
Many other unforeseeable events as listed in the Description of Coverage

What are the coverages?

Trip Cost - Trip Cancellation & Interruption (covers trip costs up to $100,000)
Per Booking Coverage
Covers your trip investment if you must cancel or interrupt your trip for covered reasons such as sickness, injury or death to you, traveling companion, family member, business partner or service animal; inclement weather; mechanical break down of a common carrier, being subpoenaed or required to serve on jury duty, being called into active military service or having leave revoked or being reassigned, involuntary termination or layoff of employment or if your principal residence or destination is made uninhabitable.
$600 - Trip Delay ($200 per day)
Per Person Coverage
Reimburses for the purchase of essential items (i.e. meals, hotels, etc.) if delayed for 12 or more hours because of a carrier caused delay, lost/stolen passport, travel documents or money, quarantine, natural disaster, injury or sickness of the insured or a traveling companion.
$1,000 - Baggage Delay ($200 per day)
Per Person Coverage
If your baggage is delayed for more than 12 hours, you will be reimbursed for the purchase of essential items (i.e. clothing, toiletries, etc.)
$1,250 Baggage, Sportsman Equipment and Personal Effects
Per Person Coverage
Reimburses you if your baggage is lost, stolen, or damaged while on your trip.
$25,000 - Medical Expense ($1,000 Dental)
Per Person Coverage
Covers emergency medical expenses incurred while traveling; includes emergency dental treatment.
$525,000 - Emergency Evacuation & Repatriation of Remains
Per Person Coverage
Covers evacuation and transportation to the nearest adequate medical facility (or home in the event of death or if medically required) as well as a medical escort if deemed necessary.
$25,000 – Car Rental Collision Coverage
Per Car Coverage
$25,000 in primary coverage! Covers cost of repairs for damage due to covered reasons to a rental car, up to the limit of coverage, for which the car rental contract holds you responsible.
The following non-insurance services are included and provided by Travel Guard:
Travel Medical Assistance
Worldwide Travel Assistance
LiveTravel® Emergency Assistance
Detailed Pre-Trip Travel Advisories
Concierge Services
Identity Theft (Not available to NY residents)
Pet Return Service
Vehicle Return Service
$100 Roadside Assistance (per car)* Assistance includes: Towing, flat tire, lock-out and battery assistance as well as oil, fluid & water delivery service
*Roadside Assistance service provided by Coach-net Services Inc.
Q. Are the benefits listed per insured or per booking?
A. The benefits for Trip Cancellation and Trip Interruption are the total per booking. For example if the insured purchased travel insurance coverage for a trip costing a total of $2,000, this would be the maximum reimbursement allowable under trip cancellation or interruption for that booking. All other coverages are per person with the exception of the Car Rental Collision Coverage which is per car coverage.
Q. Will my current homeowners, renters, credit card, or health insurance policies cover me during my trip?
A. Other insurance policies may not offer coverage while you travel due to benefit limits, territory restrictions, and deductibles. Most people don't have any insurance coverage at all if they must cancel their trip. This insurance plan has a wide range of travel benefits; which credit card, homeowners, and renter’s insurance policies may not offer. The medical coverage included in this insurance plan is vital for most people whose health insurance policies do not pay for covered medical expenses incurred outside of the United States (e.g., Medicare, certain HMO's, etc.) This coverage in this plan is primary.
Q. I know that I have a pre-existing medical condition; will the plan cover me?
A. Even if you have a medical condition that has been unstable in the last 60 days, you should still consider enrolling in this insurance plan because you can waive the Pre-Existing Condition exclusion by enrolling in the plan and paying for it within 21 days of your initial deposit. So long as you are medically able to travel at time of purchase, waiving the Pre-Existing Condition exclusion is the easiest way to alleviate doubt as to coverage for chronic medical conditions. There are some conditions that are not covered by the policy such as anxietyrelated mental or nervous disorders. Please see the Exclusions section of the Description of Coverage to view these coverages.
Q. One of the reasons listed under trip cancellation is “Sickness, Injury or death of an Insured, Family Member, Traveling Companion, Service Animal or Business Partner”. What is the definition of a Family Member, Business Partner and Service Animal?
A. The family member definition means the Insured’s or Traveling Companion’s spouse, Domestic Partner, Child, daughter-in-law, son-in-law, brother, sister, mother, father, grandparents, grandchild, step-child, stepbrother, step-sister, step-parents, parents-in-law, brother-in-law, sister-in-law, aunt, uncle, niece, nephew, legal guardian, foster child, ward, or legal ward. The Business Partner definition means a person who: (1) is involved with the Insured or the Insured’s Traveling Companion in a legal partnership; and (2) is actively involved in the daily management of the business. The Service Animal definition means any guide dog, signal dog, or other animal individually trained to work or perform tasks for the benefit of an individual with a disability, including, but not limited to, guiding persons with impaired vision, alerting persons with impaired hearing to intruders or sounds, providing animal protection or rescue work, pulling a wheelchair, or fetching dropped items.
Q. Given the current economy, what if my spouse loses his/her job?
A. The All Seasons Travel Plan includes trip cancellation/interruption coverage due to involuntary termination or layoff which occurs more than 14 days after an Insured’s effective date of coverage. Only one year of employment with the same employer is required. If you or one of your traveling companions loses their job through no fault of their own and need to cancel or interrupt their trip, this plan can provide reimbursement of non-refundable pre-paid travel expenses.
Q. What if I need transportation due to medical reasons and I am unable to get prior authorization from Travel Guard?
A. We always instruct our insureds to contact local medical services during an emergency for immediate medical attention, or evacuation if necessary, and then notify Travel Guard as soon as is reasonably possible. Payment arrangements for your evacuation will depend on the nature of your particular situation and should be discussed with Travel Guard.
Q: Will my vacation be covered if I cancel due to a hurricane?
A: You will have coverage if the property that you are staying at is inaccessible or uninhabitable within 30 days after the named hurricane causes the damage.
Q. Is there help while I'm traveling?
A. One of the valued benefits offered in this insurance plan is the 24-Hour Emergency Assistance Service. Travel Guard is a leader in this field. With Travel Guard, you have access to the services of a highly trained, multi-lingual staff around the clock to assist you with such emergencies as cash transfers, lost documents, medical or legal monitoring, and referrals. They are also equipped to respond in many unexpected circumstances. If an emergency should arise during your trip, call Travel Guard immediately and give the details of your problem or medical emergency.
Q. Where can I call for more information?
A. You may call Travel Guard at 1.877.249.5376, with any questions regarding the travel insurance. Their service representatives will be happy to assist you.
Q. When is the latest the insurance can be purchased?
A. The coverage can be purchased up until the final trip payment is made or 30 days prior to arrival, whichever comes first. If a booking is made within 30 days of the scheduled arrival date, the guest can purchase the insurance the day of the booking only.
Q. How do I file a claim?
A. In the event of a claim, please notify your booking agent immediately. Then call Travel Guard at 1.877.249.5376 and refer to product #008635 P1 to start your claim.

The Policy will contain reductions, limitations, exclusions and termination provisions. Full details of coverage are contained in the Policy. If there are any conflicts between the contents of this document and the Policy (form series T30337NUFIC), the Policy will govern in all cases. Insurance underwritten by National Union Fire Insurance Company of Pittsburgh, Pa., with its principal place of business in New York, NY. Coverage may not be available in all states. Non-insurance services are provided by Travel Guard.

Click here for Travel Insurance Description of Coverage document to get more information.

For a brief description of the coverage(s) available, please view our Travel Guard's All Seasons Travel Plan flyer.

What is the travel insurance claim procedure?

Click here for the travel insurance claim procedure. Also, for additional questions please do not hesitate to call Twiddy & Company or Travel Guard.

Payment

What is the tax rate applied to my reservation?
How much is my initial payment?
When is my final payment due?
What forms of payment do you accept?
Can you please explain the cancellation process?

What is the tax rate applied to my reservation?

State and county taxes apply to all rents and any additional fees and services excluding Travel Insurance. There is no additional handling fee. In Dare County, North Carolina state tax is 7.75% and county tax is 5% (includes homes from Southern Shores to Sanderling). In Currituck County, North Carolina state tax is 7.75% and county tax is 6% (includes homes from Pine Island north to the VA State Line). Note: Taxe rates are subject to change without notice at the will of the local municipalities and the state of North Carolina.

How much is my initial payment?

One-half (1/2) the base rent plus the optional Travel Insurance premium must be received by Twiddy within 48 hours of the lease date when paying electronically and within 5 days when sending payment by mail. There is no additional handling fee. You will receive a lease electronically or by mail. (Sample lease is available to view at www.twiddy.com/lease.aspx.) Reservations not confirmed by a payment and signed lease within the allotted time are subject to cancellation without notice. Please call us at 1-800-489-4339 or e-mail rent@twiddy.com in case of delay. Guest will receive an e-mail confirmation of initial payment only.

When is my final payment due?

The unpaid balance of the base rent, plus taxes and all other charges, is due 30 days prior to check-in. Personal checks are not accepted within 30 days of arrival and e-checks are not accepted within 14 days of arrival. For reservations made less than 30 days before arrival, payment is due within 24 hours of booking.

What forms of payment do you accept?

We accept payments by personal check, e-check, cash, certified check, money order or credit card. We accept only US Funds drawn on a US Bank and only MasterCard, Visa and the Discover Card if using a credit card.

Can you please explain the cancellation process?

In the event of: (i) Your cancellation of the Rental Agreement or (ii) a material breach of any provision of the Rental Agreement by You, including, but not limited to, Your failure to remit the Final Balance Due, You shall receive a refund of all payments made by You (less a cancellation fee of $100.00 and the Travel Insurance premium if you opted for that coverage) only if the Premises is re-rented on the terms set forth herein. (In such an event, Agent may, in its sole and absolute discretion, reduce the rental amount offered without notice. In this case, the guest canceling their reservation is financially responsible for this reduction and their refund will be reduced by the affect of such reduction.) If the Premises is not re-rented, Agent shall seek an amount sufficient to defray the actual damages suffered (i.e. Agent may, in its sole and absolute discretion, pursue to the fullest extent of the law the original balance owed) as a result of the cancellation or material breach. Whether or not the Premises are re-rented, You, rather than the Agent, shall be responsible for seeking reimbursement of any fees paid by You to Agent for goods, services, or benefits procured by Agent from third parties for the benefit of You that may have been paid out prior to Your cancellation.

Pets

Is there an additional charge for bringing my pet?
Can exceptions be made if a vacation home lists "No Pets Allowed"?
Are dogs allowed on the beach?

Is there an additional charge for bringing my pet?

There is no additional charge for bringing pets to houses specifying "Pets Allowed." Pets are allowed only in homes that list "Pets Allowed" in the individual description (NO EXCEPTIONS). A violation of this policy is cause for termination of tenancy. A maximum of 2 pets are allowed and some homes have additional advertised specifications.

Can exceptions be made if a vacation home lists "No Pets Allowed"?

Pets are allowed only in homes that list "Pets Allowed" in the individual description (NO EXCEPTIONS). We respect the wishes of our homeowners and incoming guests who may have allergic reactions to pet hair and dander.

Are dogs allowed on the beach?

Southern Shores does not allow pets on the beach from May 15 to September 15. A leash law is enforced the remainder of the year and states that leashes cannot exceed 10 feet in length.

Duck's leash law requires leashes to not exceed 10 feet in length. Pets are allowed to play unleashed on the beach under close supervision of the owner. Beaches are pet-friendly year-round.

Corolla and the 4x4 area require leashes but there are no length requirements.

Pools

Which communities offer a pool?
When are private pools available?
When are outdoor community pools available?
How do we request to have the pool heated at our vacation home?

Which communities offer a pool?

The following neighborhoods offer outdoor community pools: Ocean Crest, Bias Shores, Tuckahoe, Four Seasons, Sea Pines, Duck Landing, Schooner Ridge, Colony By The Sea, Sandy Ridge, Osprey, Northpoint, Port Trinite, Sanderling, Palmers Island, Pine Island, Ocean Sands, Ocean Lake, Crown Point, Buck Island, Corolla Light and The Villages at Ocean Hill. Outdoor community pools are generally open from Memorial Day to Labor Day and are only open to guests and homeowners of that subdivision. The following neighborhoods offer indoor pools: Four Seasons, Duck Landing, Schooner Ridge, Northpoint and Corolla Light.

Most communities do not allow guests to use the community amenities prior to check-in. Please plan your arrival time accordingly.

When are private pools available?

Private pools are available from the weekend of April 30 through the weekend of October 15, 2010 (unless otherwise advertised). Availability dates and charges vary for optionally-heated private pools; see individual property information for details.

When are outdoor community pools available?

Outdoor community pools are generally open from Memorial Day to Labor Day and only welcome guests and homeowners of that community. Most communities do not allow guests to use the community amenities prior to check-in, so please plan your arrival time accordingly.

How do we request to have the pool heated at our vacation home?

Some homes offer the option of having the pool heated for an additional fee. If available, you will find this information listed within the property description. Availability dates and charges vary for heated private pools; see individual property information for details. Requests for this optional amenity must be confirmed prior to your arrival. An additional fee will be charged when this service is ordered at check-in or during your stay.

Miscellaneous

What do we need to bring?
What time does your office open and close on check-in/check-out days?
Where is your office located?
What is the traffic like on check-in/check-out days?
What time is Check-Out?
Are fires allowed on the beach?
Are jet skis & personal motorboats allowed on the ocean?
Are ATV's allowed on the beaches?
Which beach accesses have lifeguards?

What do we need to bring?

Toilet paper, paper towels, napkins, garbage bags, diswashing liquids, soap, laundry detergent, crib sheets and beach towels.

What time does your office open and close on check-in/check-out days?

Normal business hours are 9:00 am to 5:00 pm, seven days a week. During the busy summer months, our rental staff generally stays in the office until about 6:00 pm on Saturday and Sunday. If you arrive after-hours, keys or a keyless entry code and directions to your vacation home will be left in the After-Hours Exchange box if your balance is paid in full and we have your signed lease. These boxes are located beside each office’s main entrance door. If you depart before our offices open, please leave your keys and any completed forms in the After-Hours Exchange box located beside the front door of your check-in office. Guests departing keyless entry homes do not need to come to our office for check-out but entry codes will expire at 10:00 am.

Where is your office located?

We have two offices, one in Duck and one in Corolla. Duck Office: The Duck office (1181 Duck Road) is approximately 5 miles north of Kitty Hawk on NC-12. The office is located on the right side of the road. Homes located in Southern Shores, Duck, Pine Island, The Currituck Club, Spindrift, Ocean Sands, Ocean Lake, Crown Point & Buck Island check-in at this office location. This includes home number prefixes A-I. Corolla Office: The Corolla office (1142 Ocean Trail) is approximately 15 miles north of Kitty Hawk on NC-12. The office is located on the left side of the road just after the Currituck Lighthouse. Homes located in Whalehead, Corolla Light, Corolla Village, Ocean Hill, Villages at Ocean Hill, Ocean Beach, Seagull Beach, Swan Beach, North Swan Beach & Carova Beach check in at this office location. This includes home number prefixes J-V.

What is the traffic like on check-in/check-out days?

Our busiest season is May through September. Holidays are also a very busy time here on the Outer Banks. Check-in day for the vast majority of the vacation homes on the Northern Outer Banks is either Saturday or Sunday. The standard check-in time for all property management companies in the area is 4:00 pm. The heaviest concentrations of traffic coming onto the Outer Banks and heading north up Route 12 are generally found between the hours of 2:00 pm and 7:00 pm. Arriving early provides guests with a good chance of missing the heaviest traffic, but they will have to find a way to occupy their family until they can check into their home at 4:00 pm. (A limited number of 1:00 pm check-ins are available on a first-come-first-served basis for a fee. Please contact our office if you are interested). If you arrive early and need to pass some time, Duck and Corolla are filled with unique shops, wonderful restaurants and historical attractions. Our Vacation Resources page offers a list of many merchants and area attractions, including Twiddy Preferred establishments. There are also beach accesses with bathhouses for changing. The Kitty Hawk bathhouse and access is located at milepost 4 on Route 12 and The Currituck County public beach access is in northern Pine Island on Route 12. You can also stop off at the Aycock Brown welcome center at the foot of the Wright Brothers Memorial to change and drive to any of the many public parking accesses in Kitty Hawk, Kill Devil Hills and Nags Head. Check-out day is very similar. Check-out time for all homes is 10:00 am. In general, the earlier you leave the better. Traffic generally picks up around 8:00 am and stays steady through lunch time.

What time is Check-Out?

Check-out time is 10:00 am for all homes without exception. Keys should be returned to your check-in office by 10:00 am. Each office has an After-Hours Exchange box for early departures. Please refer to the back of your check-in packet or your Guest Directory for departure instructions. Guests departing keyless entry homes do not need to come to our office for check-out but entry codes will expire at 10:00 am

Are fires allowed on the beach?

Beach fires are strictly prohibited in Currituck County, Duck, and Southern Shores.

Are jet skis & personal motorboats allowed on the ocean?

Motorized personal watercraft are not permitted in the ocean on the Northern Outer Banks. Duck and Corolla do allow motorized personal watercraft on the Currituck Sound. The closest local boat ramp is located at the Whalehead Club in Corolla.

Are ATVs allowed on the beaches?

ATVs are NOT permitted on the Northern Outer Banks beaches.

Which beach accesses have lifeguards?

Lifeguards are on duty from Memorial Day through Labor Day. The locations listed below have lifeguards scheduled for 2010 (hours and locations are subject to change without notice):

Southern Shores: Lifeguards are on duty from 10:00 am to 6:00 pm daily. Roving lifeguards (4x4 trucks and ATVs) are also on patrol. However, from May 1 through Memorial Day and Labor Day through October 15 there are only roving lifeguards. Stands are located at Chicahauk Trail and Hillcrest.

Duck: Lifeguards are on duty from 10:00 am to 6:00 pm daily. Roving lifeguards (4 x 4 trucks and ATVs) are also on patrol. However, from May 1 through Memorial Day and Labor Day through October 15 there are only roving lifeguards. Stands are located at Sprigtail Drive, Plover Drive (staffed the 3rd week in June throught the 2nd week in August), Four Seasons, Scarborough Lane (staffed the 3rd week in June throught the 2nd week in August), Schooner Ridge Drive, and Barrier Island.

Corolla: Lifeguards are on duty from 9:30 am until 5:30 pm 7 days a week from Memoriall Day to Labor Day. Nine roving ATV units and three EMT-manned Quick Response Vehicles patrol the area. Roving lifeguards also patrol from the Currituck county line north to Penny's Hill. Stands are located at Hampton Inn Oceanfront (Pine Island), Currituck County Public Beach Access (Pine Island), Sections B, D, F, O and P of Ocean Sands, Crown Point Beach Access, Buck Island Bathhouse, Sailfish, Bonito, Herring and Sturgeon Streets (Whalehead), Corolla Light (at oceanfront pool deck), across from the Currituck Lighthouse, and Villages at Ocean Hill (by the Villages at Ocean Hill oceanfront pool).

4x4 Area: Three roving lifeguards patrol from the end of Highway 12 to the Virginia state line from 9:30 am until 5:30 pm.

If red flags are flying, swimming is prohibited. Although the flags may fly when the weather seems fine, it's hard to judge if the water is safe. Ocean swimming is not like swimming in a lake or pool, as strong littoral currents, rip currents, tidal currents near inlets, and shifting sand can make swimming dangerous.

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